NICE CXone vs Remote Desktop Manager

RATING:

4.2

(565)

NICE CXone has 565 reviews and a rating of 4.2 / 5 stars vs Remote Desktop Manager which has 353 reviews and a rating of 4.56 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (565)
4.6 (353)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
February 9, 2024
March 26, 2024
Pros/Cons
  • Pros

  • NICE offers the ability to integrate most communication channels in to a single agent interface.
  • The most important thing that I like about this software is that it is tracking everything you do.
  • Cons

  • When there is an outage it can be very difficult as the whole system typically fails at the same time. This has been very rare fortunately.
  • Nothing at this time that I dislike about this software.
Read all user reviews
  • Pros

  • We love the simplified interface and the organization it allows. We can do everything with the free version but we will be evaluating the paid version for AD integration.
  • The costumer support has always been good and there are plenty of resources online to help the first time users. Also great for IT support with helping you manage and fix issues on your computer.
  • Cons

  • It has less features and needs to add much more features. Also there are often problem of connection error or connection breaks.
  • There not big least think about this. But sometimes they take too many time to access.I think this is for my connection technical problem.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2016

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos