NICE CXone vs Tidio

RATING:

4.2

(565)

NICE CXone has 565 reviews and a rating of 4.2 / 5 stars vs Tidio which has 445 reviews and a rating of 4.74 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (565)
4.7 (445)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
February 9, 2024
March 28, 2024
Pros/Cons
  • Pros

  • NICE offers the ability to integrate most communication channels in to a single agent interface.
  • The most important thing that I like about this software is that it is tracking everything you do.
  • Cons

  • When there is an outage it can be very difficult as the whole system typically fails at the same time. This has been very rare fortunately.
  • Nothing at this time that I dislike about this software.
Read all user reviews
  • Pros

  • It's got an impressive UI and onboarding is pretty easy. Their price points are appealing and worth trying out if you are evaluating for your team.
  • I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer.
  • Cons

  • Some of the videos are a bit confusing, for me at least.
  • Instead, Tidio sends it from their email which is tall and has random characters. Which may make customers feel that that's a spam.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2016

FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos