About ISL Light

ISL Online is a remote support solution for virtually all industry verticals including healthcare, information technology, universities, government, and banks. The solution supports Windows, Mac and Linux operating systems. It allows users to access and control client devices for diagnostics and customer support. Key features include screen sharing, permission management, unattended access to remote computers, chat messaging, session recording, WakeOnLAN, and RDP routing.

ISL Online lets businesses invite clients to join support sessions using a unique session code generated by the solution. The service provider can view the client's screen and control the remote computer or offer mobile device support. Operators can start a remote support se...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

277 Reviews of ISL Light

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(214)

214

4 stars

(59)

59

3 stars

(4)

4

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 277 results

May 2020

User Profile Picture

Matevž from ZTM

Verified Reviewer

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Easy set-up, does the job

While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.

Pros

There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

Cons

Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

Reasons for Choosing ISL Light

The 500 minute plan is an excellent deal for occasional support.

January 2021

Marcelo from MR Imagen Digital & Informatica SLU

Company Size: 1 employee

Industry: Computer Networking

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2021

Excelente

La experiencia en general es muy buena, no he tenido problema alguno.

Pros

Lo mejor es la facilidad en la implementación, es muy intuitivo y es facil para los clientes.

Cons

A lo mejor lo que se podría mejorar es el tema de las reuniones para poder dar clases, es un poco complejo.

Reasons for Choosing ISL Light

Por la simplicidad de uso y por tener la posibilidad de trabajar en modo administrador de dominio sin necesidad de reiniciar el ordenador del cliente

Reasons for Switching to ISL Light

Me ha gustado que el servicio es español.

Response from ISL Online

Replied January 2021

Marcelo, thank you for your review! The new version of ISL Groop will have a new Classroom feature. We recommend you to follow our social channels or subscribe to our newsletter in order to be informed about it once released.

July 2021

David from BDI Systems Ltd

Company Size: 1 employee

Industry: Computer Hardware

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2021

ISL for customer support

I have used it for several years now, we use our own server and moved to this product from Logmein because of the pricing structure. We have never looked back.

Pros

It's really quick to get on someones PC from taking the support call.

Cons

I use Linux, and sometimes it fails to display the sub window which means I have to kill and restart it. It may be a Gnome / X-window issue.

Reasons for Choosing ISL Light

Pricing structure.

July 2019

MAtjaž from Prima Sistemi

Company Size: 2-10 employees

Industry: Consumer Electronics

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Functionality

1.0

July 2019

ISL Light

We mostly support people in the USA, Denmark, Arab emirates.

Pros

slo support, multiple monitor connect is nice

Cons

I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature.

Reasons for Switching to ISL Light

Price

Response from ISL Online

Replied September 2019

"Audio chat would also be nice. " Audio chat in an active session is possible. You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353 "Connecting to some remote in Arab Emirates can take up to 5 minutes. " Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue. "Having multiple administrators use the same Session ID would be also a nice feature." Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator Yours sincerely Domen Vidmar ISL Online Team

April 2021

Alexander from km3 teledienst GmbH

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Best TeamViewer alternative I have ever seen

I use ISL nearly every day and the experience is very nice. The support with ISL is fully functional, fast and easy.

Pros

This software is very fast, functional and the best, it could be self hosted.

Cons

There is nothing worth to say about ISL online

Reasons for Choosing ISL Light

Price, Self Hosting, teamviewer like functions

Reasons for Switching to ISL Light

Price, Self hosting