Very Quickly and simple for our customer

Multiuser management and shared AlwaysOn Connection

It is definitely the best software I tried and the one I decided to license. Easy to use, with high security for the end user and inexpensive compared to other software on the market. In addition, the technical support from the developer is immediate, something that keeps us always calm. Also, when it comes to remembering the license renewal fees, they are very friendly and flexible.

As long as I used the free versions, I learned to use it without any problem, because it is very intuitive and easy to use. Now that I work with it licensed, it provides me with many tools that make my work easier and speed up the service, keeping the end users satisfied.

I have no complaints about this software. The only thing that makes it difficult for me sometimes is the payment, because the dollar is very expensive, but the product and the service of this company are excellent.

Pretty good the sales team were very good the development team could be a bit better at responding to customer needs and issues.

Hosting the software ourselves is very comforting as we don't have to rely on other servers if it goes down we are to blame. Reading the customer the ID is very nice versus the other way around as it helps prevent errors and gets read at a consistent rate. Also being able to email and transfer the session is very helpful. The software file transfer is the best I've tried much faster than the competitors.

A couple of things that I wish would be improved would be. When comparing to Teamviewer, ISL is considerably slower; if you have them sitting side by side, you will be able to complete tasks almost twice as fast with Teamviewer. When opening UAC within Windows, there is a considerable delay in displaying the Yes and No prompt that doesn't happen with Teamviewer. Multiple monitors work pretty well, but once you get past three monitors, the software starts to fall apart. It's even slower. Also, sometimes, it won't even show dialog boxes in the large zoomed-out view that exists when using Teamviewer. You won't see all the monitors at once, so you will need to toggle each monitor until you are on the right one. Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor. I've been told that one of the reasons for ISL slowness is that it is more secure than Teamviewer, and while that might be true, I wish they would give the End User the option to have faster speed/less secure or slower speeds more secure.

We use it for remote support, it's brilliant!

It's very easy to use, the origin is from Slovenia, we can have own server to connect to.

There is nothing we don't like about ISL Light.

As a Charity we are always looking to find the best software at reasonable prices. The team at ISL have been fantastic for us compared to another competitor we used for years. The software is quick and easy to use for It techs and users. It is our main tool that is used everyday on the helpdesk. we particularly like the remote shutdown and restart feature and how it automatically reconnects to the same session.

As of yet we haven't come across anything we don't like.