Very Quickly and simple for our customer

Multiuser management and shared AlwaysOn Connection

It is definitely the best software I tried and the one I decided to license. Easy to use, with high security for the end user and inexpensive compared to other software on the market. In addition, the technical support from the developer is immediate, something that keeps us always calm. Also, when it comes to remembering the license renewal fees, they are very friendly and flexible.

As long as I used the free versions, I learned to use it without any problem, because it is very intuitive and easy to use. Now that I work with it licensed, it provides me with many tools that make my work easier and speed up the service, keeping the end users satisfied.

I have no complaints about this software. The only thing that makes it difficult for me sometimes is the payment, because the dollar is very expensive, but the product and the service of this company are excellent.

Pretty good the sales team were very good the development team could be a bit better at responding to customer needs and issues.

Hosting the software ourselves is very comforting as we don't have to rely on other servers if it goes down we are to blame. Reading the customer the ID is very nice versus the other way around as it helps prevent errors and gets read at a consistent rate. Also being able to email and transfer the session is very helpful. The software file transfer is the best I've tried much faster than the competitors.

A couple of things that I wish would be improved would be. When comparing to Teamviewer, ISL is considerably slower; if you have them sitting side by side, you will be able to complete tasks almost twice as fast with Teamviewer. When opening UAC within Windows, there is a considerable delay in displaying the Yes and No prompt that doesn't happen with Teamviewer. Multiple monitors work pretty well, but once you get past three monitors, the software starts to fall apart. It's even slower. Also, sometimes, it won't even show dialog boxes in the large zoomed-out view that exists when using Teamviewer. You won't see all the monitors at once, so you will need to toggle each monitor until you are on the right one. Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor. I've been told that one of the reasons for ISL slowness is that it is more secure than Teamviewer, and while that might be true, I wish they would give the End User the option to have faster speed/less secure or slower speeds more secure.

We use it for remote support, it's brilliant!

It's very easy to use, the origin is from Slovenia, we can have own server to connect to.

There is nothing we don't like about ISL Light.

As a Charity we are always looking to find the best software at reasonable prices. The team at ISL have been fantastic for us compared to another competitor we used for years. The software is quick and easy to use for It techs and users. It is our main tool that is used everyday on the helpdesk. we particularly like the remote shutdown and restart feature and how it automatically reconnects to the same session.

As of yet we haven't come across anything we don't like.

Remote IT consulting and IT services can be carried out easily with the software, including the good feeling of having the infrastructure under your own control

The friendly and helpful business support, the open ear for suggestions for improvements, the possibility of running the software inexpensively on your own servers, the automatic session recovery when a remote-controlled PC is restarted (very useful!), the cross-platform use of remote maintenance (Linux , Windows, macOS, Android), The update mechanism of the ISL AlwaysON module (comparable to TeamViewer Host) from the client works excellently

Unfortunately, some comfort functionalities that you are used to from e.g. TeamViewer are missing, the software (ISL Light Client under Linux) also likes to crash from time to time, the operation and the designation of menu items is rather "technical" in some places and not intuitively understandable

For us ISL Online is a 9 out of 10 star solution

We use the self-hosted version of ISL and our customers really appreciate the fact that security-critical connections do not have to be routed via a third-party provider. The usage is simple and self-explanatory. And customers can explicitly disable the use of ISL in the firewall if they want to. This creates trust and is not possible in this form with competitors.

Screen sharing doesn't really work well for us. We might have to take a closer look again. Accessing it on the go via the Android app is impractical. And we also lack remote control from mobile devices.

As a sole practitioner, this allows me to support customers from anywhere I have internet. I can get away to the sun for a month in the summer and still support my customers.

Integration to my website. The user interface is intuitive. Ability to reboot without losing connection.

The Pallava in connecting to a Mac the first time (this is more abut the MacOS security)

We selected ISL to replace TeamViewer, as it was becoming too costly to use TeamViewer. We were pleased to have a super-quick onboarding with ISL, with good support and guides to getting things setup and secured approaching

For our business ISL helps ensure that we have secure and logged access to PC's, servers, and mobile phones of the clients that we support. Able to quickly and easily guide even the most IT challenged individual to downloading the client and enabling a connection is a huge plus.

Copying and pasting data within the tool isn't perfect, it sometimes pastes backwards when pushed into SQL Management Studio, and sometimes it refuses to copy and paste data between ISL and the local PC

Very fast and efficient, we have been using it for 10 years and honestly for us it is essential in our daily work to support and maintain our customers. We have not considered the change at any time, it evolves little by little and adapts to the new versions of operating systems without stopping working on the old ones. We would compare it again.

I have found absolutely nothing that could make me consider changing this software for another of the competition, it performs its function amply.

It allows me to support my customers 24-7 not just Monday-Friday 9-5. It saves site visits and allows me to quickly fix a problem.

Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos.

I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing

It was a positive experience for us so far. The software allows us to provide a professionally looking remote support service to mostly new and unknown users.

We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again.

Two relatively small issues with it, last time we checked: 1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch). 2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat.

We use it only for remote support, but we know that there are a lot of other functionalities. It is perfect for our use, it is offer all what we need and it is easy to use.

It just work almost everywhere. It is also very easy to configure some next generation firewalls as in most cases, you can just tell that you are using ISL. Very friendly for helpdesk and for customer.

Maybe downloading client. Some customers sometimes have a problem to find where is located this download.

Our experience with ISL Light is PERFECT overall compared to other products we used in past.

The featrure that is most usefull is access 24/7 and abbility to solve issues before they happen.

The features that could be improved are use on 3rd party mobile phones that use not google Android and other OS.