ISL Light is easy to implement and integrate into our website and daily business tasks.

We are proud that the best solution for remote access is done from Slovenian software company ISL. Great work and keep going on.

It is the perfect tool to establish a remote connection with users and prospects.

The main features are good for connections with clients and the session maintain stable.

Very powerful and fast for how lightweight it is too. The integrations with Pronto are excellent too.

I like the ease of use, the client can easy join the session and allow the operator to take over.

We use ISL to give technical support on customer's machines. It is super easy to install, since the executable files come already setup to connect to company account.

The whole instalation was super qiuck and easy, the support system was really responsive and kind. Everything worked good and our daily tasks were not interrupted.

I would highly recommend ISL for 'always on' connections and help desk support. We use the performance details often to help diagnose our clients problems, all integrated into the ISL platfrom.

Using the software on a Apple device is a pain.

Easy and great remote support solution , secure and stable for our remote connection needs.

Can be Self-Hosted, then very good price-performance ratio for my needs, Mobile Apps.

We have problems with some client computers, which doesn't connect. Screen is blank specialy tablet, mac.

I got a bit confused about how to make the unattended-access feature work, but I'll get back to that.

Very helpful customer service people. I wish I remembered the name of the first guy I spoke with.

Sometimes the keyboard gets messed up while taking over the screen.

Has proven very stable and reliable, both from an admin and user perspective. Requires very little maintenance, and also works every time we try to use it.

Lightweight executable, can be used in all platforms. User management interface very effective.

Launching the software by clients is difficult; it just stops when the money runs out usually when i am on the client system and i dont know until i find the email warning me.

Being able to transfer files is great and the functionality to be able to switch so that a supported customer can view my desktop has also proved useful on occassion.

User friendly, great customer service, stable server updates.

Ease of use, easy to manage and deploy, being able to respond to any situation on any device to any device in a timely manner is awesome.

Finally, after comparing existing solutions (also from price perspective) we started with ISL Light. Since then we experience a good and stable solution, which is regularly updated and maintained.

Great Remote Support Tool with Excellent Support.

We use ISL for many years now and stiil find it the best tool on the marked. It works verry good and is not expensive.

Occasional trouble with admin rights on domain-based user login PCs.

We like Always on option. Good licensing model for us.

When opening UAC within Windows, there is a considerable delay in displaying the Yes and No prompt that doesn't happen with Teamviewer.

I am very happy and satisfied about the choise, it has really helped me in my everyday work.

Support team, in particular, stand out as a team that provides star service whenever we need help, and I cannot praise them enough.

We have used that feature a lot to make the program our own. I also love the automated reporting so that I can send my reports to my superior by simply scheduling the action once.

Some times we have difficulties with the reports function. We found some troubles with planning tools and the synchronization with the software.

I really like the fact I can quickly filter data, so if I want to list all members and what activities they are interested in,  it's just a couple of clicks and I have what I need.

We increased our sales with the help of this software by tracking all the customer queries and filling them in a timely manner, so the software worth the investment.

Flexible, easy to track projects, intuitive. Excellent for exporters as can be used in multicurrency format.

Generally, as a business we are happy with the platform. The team at Workbooks are friendly and go the extra mile.

Runs very slowly at times, this makes for frustration on a busy support desk.

It is fully featured and has been a godsend for both GDPR compliance and integration and for developing marketing strategies.

Strong CRM platform with amazing support team.

There is very little that i dis-like about this software as any issues can be raised and put into development.

Overall it's very good, support is excellent and the team are very helpful.

The presales support was excellent, the vendor showing a real understanding of the client's needs and desire to get to the optimum solution.

Great CRM software at a good price point. It has all the functionality you would expect.

Cumbersome API, few integrations, especially in the US, poor response times for US support, since they're in the UK.

The reporting side is always very helpful, and the support team always do there best to assist and help. I would recommend workbooks to anyone wanting a simple, yet effective CRM system.

Relative to the completion, it provides a lot of functionality at a very reasonable cost. The support is responsive and good too.

There are too many tabs and it's confusing. If I put in a part number, only a portion shows in the tab.

It has taken awhile for the installation and setup - meaning that we are unable to use workbooks yet, because of problems with the initial setup with workbooks.

Customer support has improved since we started to use workbooks as we can easily track previous calls. Also the ease of creating and scheduling emailed reports helps greatly.

Good customisation; easy to use; automatic email reports. Highly adaptable and benefit for continuous development.

A great time saver, particularly when it comes down to GDPR compliance and integration. Also, it has been useful in developing marketing strategies.

This software is very easy to use that is why I would definitely recommend it to  other companies to use it to.

I like the reporting module, it is quite user-friendly.

I really like the ability to collaborate with my peers.

Excellent experience had by all. Team were responsive and felt like we had support from all areas.

The flexibility is key for us and the ease of use. If something is quite the way you like you can easily configure it and change it on the fly which is great.

The best thing about Workbooks is how flexible the reporting is and having access to API data for any report you create is an added bonus.

US Dollar

ISL Online is a remote support solution for virtually all industry verticals including healthcare, information technology, universities, government, and banks. The solution supports Windows, Mac and Linux operating systems. It allows users to access and control client devices for diagnostics and customer support. Key features include screen sharing, permission management, unattended access to remote computers, chat messaging, session recording, WakeOnLAN, and RDP routing.  


ISL Online lets businesses invite clients to join support sessions using a unique session code generated by the solution. The service provider can view the client's screen and control the remote computer or offer mobile device support. Operators can start a remote support session from a live chat (included in the license). The client only clicks on a link and gets connected without typing in the session code. The solution also allows operators to transfer an active session to other operators by sending an email invitation. The software is easy to use, translated into 28 languages, and used in 100+ countries. 


ISL Online enables businesses to customize the solution by adding their own logo and brand colors, while it also offers advanced customization options, including white labeling for big enterprises. The solution provides two-factor authentication and AES 256-bit data encryption.


Services are offered in the cloud as well as on-premise. ISL Online offers a license plan which does not limit the number of users, installations or end-points you support. Customer support is available via a knowledge base, online chat, and phone.


 



LongDescription

File Management

Surveys & Feedback

User Management

Real Time Screen Sharing

Two-Way Audio & Video

Access Controls/Permissions

Session Recording

IT Asset Management

Video Chat

Remote Printing

Real-Time Monitoring

License Management

SSL Security

Secure Login

Screen Recording

Remote Update/Installation

Collaboration Tools

On-Demand Recording

Presentation Streaming

File Transfer

Remote Monitoring & Management

Help Desk Management

Audit Trail

Configurable Workflow

Screen Sharing

Mobile Access

Unattended Access

Compliance Management

Performance Metrics

Two-Factor Authentication

Annotations

Diagnostic Tools

Multi-Channel Communication

Email Reminders

Desktop/Browser Sharing

Mobile Screen Sharing

Workflow Management

Email Management

Video Support

Ticket Management

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Authentication

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Presenter Control Management

Diagnostics Tools

Interaction Tracking

Dashboard

Desktop Virtualization

Customizable Branding

IT Reporting

Video Call Recording

Reporting/Analytics

Monitoring

Troubleshooting

Remote Access/Control

Video Conferencing

Multiple Monitor Access

Remote Support

Session Transfer

Third-Party Integrations

Multi-Participant Screen Sharing

Live Chat

Activity Tracking

Summary Reports

Multiple User Accounts

Mac OS

Web browser (OS agnostic)

Windows 10

SaaS and on-premises Server License available. Priced per simultaneous session. No other limits. 

Contact ISL Online for detailed pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ISL Light

In Person

Live Online

Webinars

Documentation

Videos

Workbooks offers growing companies a SaaS platform to run their business and engage with their customers – at an affordable price. Workbooks designs, develops and implements its own software, which is targeted specifically at mid-market organizations.


The platform helps manage the sales team with real-time reporting and activity tracking, increase sales productivity with automated workflows and mobile apps, improve forecasting and make insightful decisions. It also allows companies to efficiently run marketing campaigns, manage data, segment and target accurately, measure ROI and drive alignment – maximizing the demand funnel.


 Businesses are able to easily create and deliver accurate sales quotes, generate contracts and orders, and sync the information with their financial system for maximum visibility and efficiency.


Finally Workbooks provides customer service functionality that includes multi-channel case management, activity history tracking, Service Level Agreements (SLAs) measurements etc. to help increase agent productivity and deliver an exceptional customer experience.



Commenting/Notes

Cataloging/Categorization

Customer Surveys

Forecasting

Internal Chat Integration

Data Enrichment

Product Catalog

Lead Capture

Performance Management

Customizable Reports

Document Storage

Proposal Generation

Leaderboards

Data Synchronization

Customer Segmentation

Rich Text Editor

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Contract/License Management

Electronic Signature

Calendar/Reminder System

Knowledge Management

Pipeline Management

Communication Management

Customer Database

Call Logging

Calendar Management

Call Management

Customizable Fields

Activity Management

Sales Trend Analysis

Data Import/Export

Email Tracking

Customer Support

Process/Workflow Automation

Lead Generation

Email Templates

Self Service Portal

Contact Management

Opportunity Management

Lead Management

Email Marketing

Sales Reports

Sales Activity Management

Territory Management

30-day free trial, no credit card required.

Free Edition - FREE
CRM: $39 per user, per month
CRM Pro: $54 per user, per month
Business: $78 per user, per month
Business Pro: $95 per user, per month

ISL Light vs Workbooks

User Ratings & Reviews

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Product Demo & Screenshots

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