Issuetrak

Tidio Chat

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Ratings & Reviews

Overall Rating

4.54 / 5 (152)

4.68 / 5 (108)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

November 27, 2019

February 11, 2020

Pros/Cons

  • Pros

  • It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

  • A very reliable Help Desk and Support System which gives room for flexibility. very easy to use ones its set up. is very user friendly.

  • Cons

  • have been using this for a while haven't had a any flaws yet but at times it slows. Aside that this is a fanastic support system and will recommend to any one to try it.

  • It doesn't do everything but what it does do is good. I would like to see engineers have the ability to self assign issues of their choice but still not be able to affect assignment of others.

  • Pros

  • It was super easy to install and setup. The customization options are easy to work with. And it seems easy for the users to engage with us.

  • I love how easy it is to use. It's easy to use for both the customer and for the client on the website. Their app is fantastic for both android and IOS.

  • Cons

  • A little buggy at times and widget is slow to load on the web site. Customer service is on and off as they respond quickly but the agents are not all professional.

  • It is a basic tool for chat management. However, I think it lacks few other functions like taking survey after the chat is over.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots