iSupport vs Microsoft SharePoint

RATING:

4.3

(34)

iSupport has 34 reviews and a rating of 4.26 / 5 stars vs Microsoft SharePoint which has 5171 reviews and a rating of 4.34 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (34)
4.3 (5171)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
January 20, 2023
June 12, 2024
Pros/Cons
  • Pros

  • A lot of awesome functionality. Mass manipulation of tickets and linking tickets to together in parent-child relationships.
  • It's very stable, customizable, and easy to use and understand. Most updated and changes are only a few clicks and they're done.
  • Cons

  • My only complaint, and it's a mild one, is that some of the configuration settings can be difficult to locate. Other than that, I have only feature requests for future versions.
  • Speed was awful after using it for about a year with 1500-2000 users submitting tickets daily. Even with the added customization.
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  • Pros

  • I like the ability to be to access shared documents and edit them with ease. The learning curve is tuff, but well worth the effort.
  • The simplicity and ease of access makes SharePoint a brilliant tool to collaborate from anywhere around the world.
  • Cons

  • The problem's solutions are usually on the internet. But it can not be detected problems led to the crisis in the company.
  • Flaws: Very slow response time, lags, often freezes. The site is down about once a month which is very frustrating.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2018

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos