# IT Glue vs JIRA Service Management - 2026 Comparison - Software Advice > IT Glue vs JIRA Service Management - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/help-desk/it-glue-profile/vs/jira-service-management --- [Home](https://www.softwareadvice.com/) / [Computer Inventory Software](https://www.softwareadvice.com/help-desk/computer-inventory-comparison/) / IT Glue vs JIRA Service Management Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 4, 2026 # IT Glue vs. JIRA Service Management: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 4, 2026 # IT Glue vs. JIRA Service Management: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/help-desk/it-glue-profile/) [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/) 4.6 [(339)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) Starting Price $29.00per month Free trial Free version Pros: - Documentation - Client Information Cons: - Search Functionality Who uses IT Glue Based on 339 reviews - Popular among: Small businesses - Most common industry: IT & Software Development (82%) - Top use case: Managed Service Providers (MSP) (43%) 85% of users recommend this product [](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Starting Price $20.00per month Free trial Free version Pros: - Team Collaboration - Ticket Management Cons: - Issue Fields - Pricing Who uses JIRA Service Management Based on 770 reviews - Most common industry: IT & Software Development (42%) - Top use cases: IT Management (24%), Issue Tracking (23%) and Help Desk (22%) 77% of users recommend this product [](https://www.softwareadvice.com/help-desk/it-glue-profile/) IT Glue 4.6 [(339)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) [](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) JIRA Service Management 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.6 Based on 339 reviews Ease of use 4.6 Value for money 4.4 Customer support 4.4 Functionality 4.5 4.5 Based on 770 reviews Ease of use 4.2 Value for money 4.3 Customer support 4.3 Functionality 4.5 ## User interface * * * ## Key features Features selected based on 1,109 reviews from Computer Inventory * * * Access Controls/Permissions 4.5 Alerts/Escalation N/A Archiving & Retention 4.8 Automated Routing N/A Collaboration Tools 3.8 Compliance Tracking 4.0 Access Controls/Permissions 4.3 Alerts/Escalation 4.2 Archiving & Retention N/A Automated Routing 4.3 Collaboration Tools 4.3 Compliance Tracking N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Kaseya BMSNot enough reviews ](https://www.softwareadvice.com/accounting/kaseya-bms-profile/)[ NinjaOneNot enough reviews ](https://www.softwareadvice.com/remote-support/ninjarmm-profile/)[ LucidchartNot enough reviews ](https://www.softwareadvice.com/project-management/lucidchart-profile/) [ DocusignNot enough reviews ](https://www.softwareadvice.com/product/367901-Docusign/)[ draw.ioNot enough reviews ](https://www.softwareadvice.com/diagram/draw-io-profile/)[ HootsuiteNot enough reviews ](https://www.softwareadvice.com/collaboration/hootsuite-profile/) ## Reviews * * * BA Bobby A.Technical SupportInformation Technology and Services, 2-10 employees "IT Glue is really helpful for keeping client info, passwords, documentation, and processes in one place." Jun 3, 2026 TG Thanya G.Technology Support Associate IIIInformation Technology and Services, 11-50 employees "Some features don't work well, like the browser extension, some integrations are limited and there's no way to be granular when reviewed stale configurations" May 26, 2026 BT Benjamin T.IT-SystemadministratorTelecommunications, 201-500 employees "Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities." May 1, 2026 VR Verified ReviewerHrMedical Practice, 51-200 employees "Some parts of the interface are not very intuitive at first, and setup can take time without proper training." May 15, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [N-central vs IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/solarwinds-n-central/)[N-sight RMM vs IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/msp-rmm/)[PDQ Deploy & Inventory vs JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/pdq-deploy-and-inventory/)[Action1 vs JIRA Service Management](https://www.softwareadvice.com/it-management/action1-profile/vs/jira-service-management/)