Home

/

Computer Inventory Software

/

IT Glue vs Kaseya VSA

IT Glue vs Kaseya VSA

Get Price Quote
Get Price Quote

Add to Compare

Overall Rating
4.6 (270)
4.0 (203)
Ease-of-Use
4.6 / 5
3.6 / 5
Value for Money
4.5 / 5
3.7 / 5
Customer Support
4.5 / 5
3.6 / 5
Functionality
4.5 / 5
4.1 / 5
Last Review Written
September 25, 2024
October 14, 2024
Pros/Cons
  • Pros

  • The documentation system is great and the ability to download all the information you need is very helpful. It's also very secure and has a good innovation team behind it.
  • This is a fantastic tool that levels up MSPs and enterprise helpdesks. I love the Flexible Assets and ready access to site info.
  • Overall It is a great option for MSP's that I highly recommend. It is good for users in other departments aswell to keep track of important documentation.
  • Cons

  • It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor.
  • There isn't much that I can say about ITGlue that is negative.
  • Per user license and Enterprise version is very costly.
Read all user reviews
  • Pros

  • I'm very happy and satisfied customer with the outcomes from Kaseya. Kaseya is the best Solution with the Commercial part and the Services from Kaseya support always quick and fast.
  • The ease of remotely accessing devices to help resolve issues is amazing. Not to mention the remote aspects of running procedures for software means we don't have to connect to any device.
  • Customers are usually very impressed and excited to see the reports, showing them any and all information they want to see regarding their company.
  • Cons

  • License issues constantly causing problems, support is hit or miss, AD discovery is completely broken, poor integration with AV products.
  • It lacks a low latency feature such as Zoho assist. If your customer has a poor connection, expect key presses to be delayed and your words being typed wrong.
  • The most buggy and useless pile of nonsense code in existence.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Product Screenshot
Explore product images
Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A
N/A
Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos