Overall it has been pretty simple to use

Overall navigation is a little complicated for someone who doesn't know, but the learning curve is not bad.

We resell the product so we are not using it as a regular customer. However it made us realize how 3D and augmented reality can be actually easy and approacable from everyone (often new tech can be complicated). Another thing that we appreciate is that the platform has no bugs and works as it is supposed to. After 3 years of experience with AR software I consider this a very impressive achievement, rarely this type of platform works as smoothly as JigSpace. The platform brings a lot of values to companies who are willing to invest in it a think differently. JigSpace can be applied in many areas and it a very versatile tool.

The most impactful features are: moving, scaling and rotating objects by inputting digits. That makes the animation process very precise. Automatic 3D object optimization is another great feature. The latest Actions which allows objects to be assigned with some triggered actions. Also the semplicity in exporting the iFrame code and paste it somewhere else is very remarkable. The product is very easy to use also for people who are not familiar with 3D and animation. The integration with our business process easy, however we are reselling the solution.

It would be nice to have the chance to zoom in to the selected object immediately by pressing a button on the keyboard or UI. Sometimes it's a bit annoying to zoom in / out by scrolling the mouse wheel. Also re-grouping objects within JigSpace would be nice. If you accidentally grouped a 3D model wrong before importing it in JigSpace, you will need to save a new 3D model with new groups and work again on the animation. There are workarounds but it could be useful to have this feature included in the platform.

Overall experience is good. The customer support is good and very helpful. The product is also good. However, the restrictions put on the packages are quite annoying despite the price already being on the high side.

It's Easy to Use, easy to learn, and the AR tracking is good and stable.

It's expensive and the changes in the packages since the time we started using it, make it inconvenient. We are an agency and use Jigspace to help solve our clients' problem. However, with the price and package changes, we are forced to have to have the difficult conversation with the client on why they have to suddenly pay more, or why we can't give them certain features without them having to suddenly pay significantly more for it. For example, now in the starter plan there seems to be a limit to the number of steps that can be used in a project. This wasn't there before and makes it a major problem for us to convey to the user why they suddenly need to pay more than 3x more just to add some steps. The Jigspace team needs to strongly consider the impact of their decision making on their users.

[sensitive content hidden] has helped me so much during the on boarding during the beginning of my engagement with Jigs, as well as the whole tech and product team has helped me so much answering my questions and queries.

JigSpace has developed it's tools and capability on its own platform for generating 3D models and transform it onto an AR assets.

I like the UI and UX of the whole platform, it's easy to use and has developed to be more user friendly time to time

From day one, the elegance of the user experience stands out and has never failed to impress. Getting a wide range of creators to quickly settling into a flow with JigSpace is priceless.

The most difficulty we have incurred with JigSpace is the patience required for an ever expanding field of features. Knowing what was possible with Jigs at the earliest stages, we have been methodically balancing their development strategic road map with our own vision for the true power of Jigs.