--- title: "JIRA Service Management Software Reviews, Demo & Pricing - 2026" description: "Review of JIRA Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/jira-service-management-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / JIRA Service Management Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/jira-service-management-profile/alternatives/) # JIRA Service Management Review From $20-$51.42/month Free version 7-day free trial 4 plans Wondering if JIRA Service Management is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview JIRA Service Management 4.5 [(782)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) FrontRunner 2026 Pricing Starting at $20.00 per user per month ### About JIRA Service Management JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments. The platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability. JIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization thro... ugh tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace. Do you work for JIRA Service Management? [Manage this product listing](https://www.g2.com/products/jira-service-management/claim_requests/new?auto=true) Wondering if JIRA Service Management is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## JIRA Service Management User Interface ## Popular JIRA Service Management Alternatives Main Product JIRA Service Management 4.5 [(779)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.30Value for money - 4.28Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.42Value for money - 4.54Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [PDQ Deploy & Inventory](https://www.softwareadvice.com/it-management/pdq-deploy-and-inventory-profile/) 4.8 [(342)](https://www.softwareadvice.com/it-management/pdq-deploy-and-inventory-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.79Value for money - 4.75Customer support - 4.66Functionality Pricing Starting at $1657.50 per year Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Action1](https://www.softwareadvice.com/it-management/action1-profile/) 4.9 [(239)](https://www.softwareadvice.com/it-management/action1-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.92Value for money - 4.83Customer support - 4.68Functionality Pricing Available upon request Get Price Alternative Product [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/) 4.2 [(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.93Value for money - 3.92Customer support - 4.20Functionality Pricing Available upon request Get Price ## JIRA Service Management Pros and Cons We analyzed 782 verified reviews for JIRA Service Management to find out what actual users really think. Select to learn more Cross-Team Project Coordination Collaboration is streamlined with shared boards, comments, file attachments, and real-time updates. Teams of all sizes can delegate tasks, track progress, and communicate easily, making it simple to coordinate projects and keep everyone aligned, including external partners and multiple departments. Centralized Ticket Tracking Tools JIRA Service Management offers a clear, intuitive interface for organizing, tracking, and resolving tickets. Features like customizable workflows, SLA management, and integration with other tools help teams manage incidents, automate tasks, and monitor progress efficiently across departments. Efficient Support Request Handling The platform helps support teams manage customer requests, incidents, and problems with organized workflows and a user-friendly portal. Integrated knowledge base and self-service options reduce workload, while reporting tools improve response times and overall customer satisfaction. Confusing Field Management Interface Managing issue fields can be confusing due to a cluttered interface, unclear field placement, and limited customization. Users report difficulty with filters, label management, and pre-populating fields, which can slow down workflow and cause frustration. High Cost For Teams Pricing is a concern for small businesses and startups, with expensive licensing and additional costs for plugins or extra agents. The scaling model can be restrictive, and many features require paid add-ons, making it less affordable compared to competitors. Complex And Limited Customization Customizing JIRA Service Management can be challenging, especially for non-technical users. The setup process for advanced features is often complicated, visual branding options are limited, and managing custom fields or workflows may require significant time and expertise. ## JIRA Service Management Pricing and Plans JIRA Service Management has four plans. Free is free. Standard is $20.00/user/mo billed monthly. Premium is $51.42/user/mo billed monthly. Enterprise is custom-priced. Free version7-day free trial Free $0.00 Free forever Free for up to 3 Agents No plan information available Standard $20.00 per user, per month Pricing for 75 agents. The Standard plan is for growing teams focusing on building and working together with tools such as chat, automation, reporting and more. Annual billing option is also available. … Standard plan includes: - Custom-branded Help Center - Alerts, On-call Schedules, and Incident Escalation - Unlimited Email Notifications - Audit Logs and Multi-region Data Residency - Up to 20,000 Agents and Unlimited Customers - 9/5 Regional Support Premium $51.42 per user, per month Pricing for 75 agents. The Premium plan is for organizations that need to scale and automate their work with features such as multi-project automation, customizable queues, configurable workflows and more. Annual billing option is also available. … Premium plan includes: - AI-powered Service and Operations - Virtual Agent - Asset and Configuration Management - Deployment Gating with CI/CD Tools - Advanced Alert Integrations and Incident Investigation - Real-time Incident Monitoring - 24/7 Support for Critical Issues - 99.9% Uptime SLA Enterprise Contact vendor for details Annual pricing for 201-300 agents. The Enterprise plan is for enterprises with security, global scale and governance needs. It offers all features from the previous plans and more. For custom pricing information please contact the vendor directly.… Enterprise plan includes: - Cross-product Insights with Atlassian Analytics and Data Lake - Advanced Admin Controls and Security - Enterprise-grade Identity and Access Management - Unlimited Automations - Multiple Instances (up to 150) - 24/7 Support for All Issues Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does JIRA Service Management pricing compare to alternatives? JIRA Service Management's starting price is $20.00/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | JIRA Service Management4.5[(782)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) | $20.00 /user/mo | Available | Available | 4.3 | | [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/)4.5[(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) | $19.00 /user/mo | Available | Not available | 4.4 | | [PDQ Deploy & Inventory](https://www.softwareadvice.com/it-management/pdq-deploy-and-inventory-profile/)4.8[(342)](https://www.softwareadvice.com/it-management/pdq-deploy-and-inventory-profile/reviews/) | $1,657.50 /yr | Available | Available | 4.8 | | [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/)4.8[(298)](https://www.softwareadvice.com/it-management/milvus-profile/reviews/) | R$35.00 /user/mo | Available | Not available | 4.7 | | [Action1](https://www.softwareadvice.com/it-management/action1-profile/)4.9[(239)](https://www.softwareadvice.com/it-management/action1-profile/reviews/) | Free | Not available | Available | 4.9 | JIRA Service Management4.5[(782)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) * * * Starting price $20.00 /user/mo Free trial Available Free version Available Value For Money 4.3 - [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/)4.5[(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) * * * Starting price $19.00 /user/mo Free trial Available Free version Not available Value For Money 4.4 - [PDQ Deploy & Inventory](https://www.softwareadvice.com/it-management/pdq-deploy-and-inventory-profile/)4.8[(342)](https://www.softwareadvice.com/it-management/pdq-deploy-and-inventory-profile/reviews/) * * * Starting price $1,657.50 /yr Free trial Available Free version Available Value For Money 4.8 - [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/)4.8[(298)](https://www.softwareadvice.com/it-management/milvus-profile/reviews/) * * * Starting price R$35.00 /user/mo Free trial Available Free version Not available Value For Money 4.7 - [Action1](https://www.softwareadvice.com/it-management/action1-profile/)4.9[(239)](https://www.softwareadvice.com/it-management/action1-profile/reviews/) * * * Starting price Free Free trial Not available Free version Available Value For Money 4.9 ## JIRA Service Management Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of JIRA Service Management Activity Tracking Agile Methodologies Alerts/Notifications Analytics API Approval Process Control Approval Workflow Asset Lifecycle Management Asset Tracking Assignment Management Audit Management Audit Trail Autoresponders Availability Management Backlog Management Backup and Recovery Barcoding/RFID Bug/Issue Capture Bug Tracking Capacity Management Change Management Client Portal Commenting/Notes Communications Management Compliance Management Compliance Tracking Configuration Management Content Management Contract Drafting Contract/License Management Cost Tracking CRM Customer Complaint Tracking Customer Portal Customer Segmentation Customer Service Analytics Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Document Management Document Storage Email Alerts Email Management Feedback Management For IT Project Management Full Text Search GPS Help Desk Management Incident Management Inventory Management Investigation Management Issue Auditing Issue Management Issue Scheduling Issue Tracking IT Asset Management IT Incident Management IT Reporting Knowledge Base Management Knowledge Management License Management Location Tracking Maintenance Management Maintenance Scheduling Mobile Access Mobile App Monitoring Multi-Language Network Monitoring On Call Scheduling Patch Management Performance Metrics Policy Management Prioritization Problem Management Procurement Management Projections Project Management Project Tracking Queue Management Real-Time Analytics Real-Time Chat Real-Time Monitoring Real-Time Reporting Real-Time Updates Recurring Issues Release Management Remote Monitoring & Management Reporting & Statistics Requisition Management Risk Assessment Routing Rules-Based Workflow Safety Incident Management Scheduling Screen Sharing Search Search/Filter Service Catalog Service Reporting Social Media Integration Status Tracking Supplier Management Support Ticket Management Support Ticket Tracking Surveys & Feedback Task Management Team Collaboration Templates Text Editing Third-Party Integrations Ticket Management Time & Expense Tracking Widgets ## JIRA Service Management Integrations Confluence Integration rated 4.6 from 61 reviews Slack Integration rated 4.8 from 40 reviews Jira Integration rated 4.8 from 34 reviews GitHub Integration rated 4.2 from 18 reviews Bitbucket Integration rated 4.5 from 15 reviews Microsoft Outlook Integration rated 4.6 from 10 reviews See all 51 integrations ## JIRA Service Management User Reviews ## JIRA Service Management customer ratings - Overall rating: 4.5/5 - Total reviews: 782 ### Rating distribution - 5 stars: 445 reviews (57%) - 4 stars: 272 reviews (35%) - 3 stars: 50 reviews (6%) - 2 stars: 12 reviews (2%) - 1 star: 3 reviews (0%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.3/5 - Customer support: 4.3/5 - Functionality: 4.5/5 --- ### Organized Ticketing, Smart Automation, and Strong Visibility with Jira Service Management - Overall rating: 4/5 - Reviewer: Praveen K. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: a free trial - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Jira Service Management solves the problem of requests getting lost across email, chat, and spreadsheets. Before, it was hard to see who owned what, and response times slipped whenever volume went up. Now every request lands in one place, gets routed automatically, and is tracked against clear service levels. Tickets are picked up quickly and the platform stays fast and reliable even when the queue is busy, so the team spends less time chasing updates and more time resolving issues. The benefit is faster response times, better visibility, and a smoother experience for the people raising requests. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 #### Pros What I like best about Jira Service Management is how it brings every request into one organised place. Customers raise tickets through a simple portal, and our team can track, prioritise, and resolve them without anything getting lost in email threads. The automation rules save real time by routing tickets, assigning owners, and sending updates on their own. It also connects smoothly with Jira, Confluence, and Slack, so the work flows between teams without extra effort. The queues and SLA tracking give us a clear view of what needs attention first, and the knowledge base cuts down repeat questions. The AI-powered suggestions help with summaries and request handling. Setup is straightforward, and support resources are easy to find. For the price, the structure and visibility it brings make it a strong return on the investment. #### Cons Jira Service Management is a capable platform, but a few areas could be smoother. The interface can feel busy for new users, with many settings and options, so it takes time to find your way around. Setup and onboarding need some planning. Configuring workflows, queues, and automation rules is flexible but takes effort, especially for teams without a dedicated admin. Pricing also climbs as you add agents and unlock advanced features, which makes budgeting harder as the team grows. Reporting works well for the basics, but building custom reports takes extra steps. Minor points overall, and nothing that takes away from the value it delivers. --- ### Flexible svc management with strong Jira integration - Overall rating: 5/5 - Reviewer: Adam M. - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: 1-3 years · monthly - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Jira Service Management provides a structured and flexible way to submit, manage and track service requests. It is particularly effective for organisations already using Jira, as support requests can be linked naturally to development and operational work without information being duplicated between separate systems. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The integration with Jira is one of its greatest strengths. Requests can be escalated or linked to development work while retaining their history and context, making collaboration between support, engineering and product teams more efficient. I can customise workflows, queues and automation rules also allow teams to adapt the platform to their own processes. SLA tracking provides a clear indication of which requests require attention and helps teams prioritise their workload. #### Cons The number of configuration options can make initial setup complicated, particularly for administrators unfamiliar with Jira workflows, permissions and automation. Poorly designed request types or queues can also make the user experience more confusing than necessary. The interface contains a considerable amount of information, and occasional users may need time to understand the relationship between requests, work items, statuses and linked development tasks. --- ### Great and configurable ITSM for SMB and mid market, with some learning curve - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a flexible and effective ITSM solution for SMB and mid-market teams that want service operations closely connected to engineering, security, and DevOps workflows. It is especially valuable for organizations seeking a modern, configurable platform for incident response, employee support, change management, and knowledge management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Jira Service Management provides a strong, integrated IT service management platform, especially for organizations already using Jira and Confluence. Its workflows are highly configurable, automation is useful for reducing manual ticket handling, and native integration with development teams improves incident, change, and problem-management collaboration. #### Cons Steep learning curve due to too many knobs. Initial configuration can take time, particularly when designing request types, workflows, SLAs, permissions, automation rules, and reporting. The interface feels complex for what it should be. --- ### An Advanced , Feature Rich Management Tool - Overall rating: 4/5 - Reviewer: Ajaz A. - Industry: Package/ Freight Delivery - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, It's an advanced Management Tool that can increase efficiency and save time of the users. Simple and easy to use and adapt. Sometimes , slow AI assistance can be frustrating. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The Tool is efficient and rich in features. It helps to manage service requests and knowledge in one place. JIRA Service Management is integrated with modern features such as work flow automation , AI assistance etc. which is useful. One don't have to manually create tickets for repeated tasks which can be automated. #### Cons I have experienced that the AI assistance is sometimes very slow and occasionally produces non relavant results. The Automation feature is powerful but a little confusing at start. --- ### Cleaner Service Workflows With Less Manual Tracking - Overall rating: 4/5 - Reviewer: Anit S. - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Before Jira Service Management, tracking of requests and incident follow-up involved many manual checks, which are now replaced by the queues, SLAs and automated workflows in Jira, allowing me to keep most of the recurring tasks automatically processed and up-to-date. For the regular requests, I would estimate that it saves me about 30% of tracking, ticket assignment and status control time. The knowledge base and asset information also contribute to faster resolution of recurring tickets and better storage of critical information for future reference, while the support I received when needed was adequate to justify the costs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I am highly impressed by the ease of use and intuitive interface of the software. Keeping all service requests, incidents, and changes in one place makes it easier to organize them and manage multiple cases at once. The ability to access the system from anywhere using web or mobile is essential, as is the permission and project management system that allows me to customize the tool in favor of my team’s needs. For the range of features and tools provided, I think the money spent on the system is well invested. #### Cons Some of the more advanced settings take a little trial and error to understand, so the learning curve could be smoother. --- ### Good for Keeping Team Work Organized - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I had a good experience with Jira Service Management. It helped keep our work organized and made it easier to see the status of different requests and issues. Once I got familiar with how everything worked, it was pretty straightforward to use. I think it's a good option for teams that need a central place to manage their work and keep track of requests. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The main thing I didn't like was the learning curve. There are a lot of features and settings, so the interface can feel a little overwhelming when you first start using it. Some things also take a few extra clicks to find or set up. Customer support and some of the more advanced features may also be more useful for larger teams than for someone with basic needs. #### Cons Overall, I've had a good experience with Jira Service Management. It does a good job of keeping project work and requests organized, and I found the issue tracking and workflow features especially useful. The interface took some time to get used to, but after using it for a while it became much easier to navigate. I think it's a good choice for teams that already use Jira or follow Agile/Scrum processes. For smaller teams, though, the cost and number of features might be more than they actually need. --- ### Great tool for all types of project management - Overall rating: 4/5 - Reviewer: Sarah P. - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is a great service for managing large scale projects across teams. There are many features to streamline the process like many different tag options and tagging capabilities. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I mainly use this project management. It’s great for linking projects and tracking progress using tabs and boards to make it visual and intuitive. #### Cons The UI is slightly outdated and sometimes it’s confusing why some tasks allow internal notes and not comments. --- ### JIRA - Best IT project management tool - Overall rating: 5/5 - Reviewer: Beulah G. - Industry: Banking - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with JIRA Service Management has been very positive. It is a reliable and flexible tool that helps streamline request management, improve visibility, and support effective collaboration across teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It allows me to track and manage requests efficiently while keeping everything organized in one place. The workflows, dashboards, and integrations make collaboration across teams much easier. #### Cons Some configurations can feel complex, especially when setting up custom workflows or automation rules. The interface can also take some time to get used to for new users. --- ### JiRA Works as It Should - Overall rating: 3/5 - Reviewer: Michael W. - Industry: Education Management - Company size: 10000+ employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall evaluation of this tool is favorable. The tool works as it should in an environment that doesn't use integration with other applications. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like the ticketing systems process. We can submit a ticket and assign it to a department or individual. Ease of work. #### Cons The overhead of this tool requires coding and programming skills which would extend departmental resources. --- ### Perfect Customer service management tool for ecommerce - Overall rating: 4/5 - Reviewer: Shivam A. - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Jira has been great part for us till now, using it. for customer service for our ecommerce stores and we feel like a proper Customer service manager tool is working for us, we just have to answer to queries, JIRA does everything else. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Customer requets sorting and filtering is one of the best feature i have used in helpdesk platforms, before this everything was mixed, now i can prioritize sales requests from our clients. #### Cons The self service article's recommendation system is not that great right now, it have room for improvments. --- Showing 1 - 10 of 782 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) ## JIRA Service Management Popular Comparisons [Freshservice vs JIRA Service Management](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/jira-service-management/)[PDQ Deploy & Inventory vs JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/pdq-deploy-and-inventory/)[Milvus vs JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/milvus/)[Action1 vs JIRA Service Management](https://www.softwareadvice.com/it-management/action1-profile/vs/jira-service-management/)[N-central vs JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/solarwinds-n-central/)[Wrike vs JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/wrike/)[Atera IT Management vs JIRA Service Management](https://www.softwareadvice.com/help-desk/atera-profile/vs/jira-service-management/)[JumpCloud vs JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/jumpcloud-directory-as-a-service/)[NinjaOne vs JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/ninjarmm/)[SysAid vs JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/sysaid-it-crm/)[TeamViewer ONE vs JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/teamviewer/)[IT Glue vs JIRA Service Management](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/jira-service-management/)[monday AI Work Platform vs JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/monday-com/)[N-Sight Endpoint Management vs JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/msp-rmm/)[baramundi Management Suite vs JIRA Service Management](https://www.softwareadvice.com/it-management/baramundi-management-suite-profile/vs/jira-service-management/)[Site24x7 vs JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/site24x7/)[Splashtop vs JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/splashtop/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/jira-service-management-profile/alternatives/) ## Other Top Recommended Help Desk Software [Atera IT Management](https://www.softwareadvice.com/help-desk/atera-profile/) **4.5** (461) Recently recommended **4** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4116) Recently recommended **3** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (805) Recently recommended **3** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (300) Recently recommended **3** times Stuck Between Options? 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