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JIRA Service Management vs LabiDesk

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Updated February 13, 2026

JIRA Service Management vs LabiDesk: Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$20.00

per month

$79.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Remote Monitoring & Management
5.0
Support Ticket Tracking
4.71
For IT Project Management
4.68
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Real-Time Chat
4.60
Customizable Branding
4.56
Multi-Channel Communication
4.33
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Integrations
Docusign
Docusign
draw.io
draw.io
Hootsuite
Hootsuite
See All
See All
Pros / Cons
  • Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software.
  • It's also a pity that we Admins always get to see the content of spaces, because in the HR team we want to have onboarding/offboarding tasks but some of them are confidential and we can't risk having IT or Tech members reading it.
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  • With this product, I got less expensive help desk service and also the possibility of providing tutorials to customers and being there for them when they need help.
  • you need redesign UX/UI (important), i not like color with font in app.
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Ease-of-Use
4.2/ 5
4.2/ 5
Value for Money
Highest performing feature
in the comparison
4.3/ 5
4.2/ 5
Customer Support
Highest performing feature
in the comparison
4.3/ 5
4.2/ 5
Functionality
Highest performing feature
in the comparison
4.5/ 5
4/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad