1 million+ businesses helped, Get advice
Get Free Advice
JIRA Service Management vs Microsoft 365
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.5 / 5
Value for Money
4.3 / 5
4.3 / 5
Customer Support
4.3 / 5
4.3 / 5
Functionality
4.5 / 5
4.6 / 5
Last Review Written
February 12, 2025
February 14, 2025
Pros/Cons
Pros
- My experience with JIRA Service Management was positive. The platform provided a comprehensive solution for managing and resolving customer requests and incidents.
- JSM has been a great tool that helps us to organize our tickets. Like any good tool, setup, and management is KEY in implementation, but it has served us well.
- Firstly, they offer a on premise version as well as (the more easy to setup) cloud solution. This is great for those that prefer to host their own solutions.
Cons
- When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
- It is little bit hard and confusing to edit workflow. There is only few interface customization option.
- I do not work directly on the systems team so on the side of requesting ticketing, I have yet to find a negative part of this software.
Pros
- I like the most about this software are the convenience at accessible of the software. I really love this software because it makes my report understandable.
- Ease of implementation and giving access to our employees without any complications. The features and benefits are amazing.
- Overall experience is great start from installing to using and updating yearly in the organisation. It just takes care of its own when it comes to updating which is great.
Cons
- Doing the same search query on desktop vs. browser will consistently return different results, which is particularly frustrating. The calendaring system has also gotten worse over the years.
- The worst thing would be that its hard to recover lost excel documents as they don't show in recent workbooks.
- It is terrible on mobile or even if you just have the admin panel taking up half of your screen. Can be frustrating to work with.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
