JIRA Service Management vs N-sight
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.1 / 5
Value for Money
4.3 / 5
4.1 / 5
Customer Support
4.3 / 5
4 / 5
Functionality
4.5 / 5
4.4 / 5
Last Review Written
September 23, 2024
September 8, 2024
Pros/Cons
Pros
- My experience with JIRA Service Management was positive. The platform provided a comprehensive solution for managing and resolving customer requests and incidents.
- JSM has been a great tool that helps us to organize our tickets. Like any good tool, setup, and management is KEY in implementation, but it has served us well.
- Firstly, they offer a on premise version as well as (the more easy to setup) cloud solution. This is great for those that prefer to host their own solutions.
Cons
- When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
- It is little bit hard and confusing to edit workflow. There is only few interface customization option.
- I do not work directly on the systems team so on the side of requesting ticketing, I have yet to find a negative part of this software.
Pros
- I like that everything is so nicely sorted out. All issues are clearly visible, and the Wall-chart is amazing.
- What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great.
- SolarWinds has a great solutions and been happy with the support. They give generous discounts and allow very attractive solutions to provide more features and products to our clients.
Cons
- Alert status is always green or red, there's no functionality to have a "low priority issue", so I have to treat every failed check as a possible emergency.
- They refused my cancellation and have continued to bill. From their NetSuite: The cancellation has been submitted.
- After losing one of my larger users, the flat rate platform fee made the overall cost a bit much for the remaining users.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
