# JIRA Service Management vs PagerDuty - 2026 Comparison - Software Advice > JIRA Service Management vs PagerDuty - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/pagerduty --- [Home](https://www.softwareadvice.com/) / [Incident Management Software](https://www.softwareadvice.com/incident-management/) / JIRA Service Management vs PagerDuty Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 3, 2026 # JIRA Service Management vs. PagerDuty: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 3, 2026 # JIRA Service Management vs. PagerDuty: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Starting Price $20.00per month Free trial Free version Pros: - Team Collaboration - Ticket Management Cons: - Issue Fields - Pricing Who uses JIRA Service Management Based on 770 reviews - Most common industry: IT & Software Development (42%) - Top use cases: IT Management (24%), Issue Tracking (23%) and Help Desk (22%) 77% of users recommend this product [](https://www.softwareadvice.com/it-management/pagerduty-profile/) [PagerDuty](https://www.softwareadvice.com/it-management/pagerduty-profile/) 4.6 [(219)](https://www.softwareadvice.com/it-management/pagerduty-profile/reviews/) Starting Price $10.00per month Free trial Free version Pros: - Monitoring Integration - Integrations Cons: - Scheduling Who uses PagerDuty Based on 219 reviews - Popular among: Enterprise organizations - Most common industry: IT & Software Development (55%) - Top use cases: Incident Management (12%), IT Management (5%) and Application Performance Management (4%) 84% of users recommend this product [](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) JIRA Service Management 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) [](https://www.softwareadvice.com/it-management/pagerduty-profile/) PagerDuty 4.6 [(219)](https://www.softwareadvice.com/it-management/pagerduty-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 770 reviews Ease of use 4.2 Value for money 4.3 Customer support 4.3 Functionality 4.5 4.6 Based on 219 reviews Ease of use 4.3 Value for money 4.2 Customer support 4.4 Functionality 4.4 ## User interface * * * ## Key features Features selected based on 989 reviews from Incident Management * * * Access Controls/Permissions 4.3 Alerts/Escalation 4.2 Alerts/Notifications N/A Automated Routing 4.3 Collaboration Tools 4.3 Multi-Channel Communication 4.3 Access Controls/Permissions N/A Alerts/Escalation N/A Alerts/Notifications 4.8 Automated Routing N/A Collaboration Tools N/A Multi-Channel Communication N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ DocusignNot enough reviews ](https://www.softwareadvice.com/product/367901-Docusign/)[ draw.ioNot enough reviews ](https://www.softwareadvice.com/diagram/draw-io-profile/)[ HootsuiteNot enough reviews ](https://www.softwareadvice.com/collaboration/hootsuite-profile/) [ Google WorkspaceNot enough reviews ](https://www.softwareadvice.com/marketing/google-workspace-profile/)[ FreshserviceNot enough reviews ](https://www.softwareadvice.com/help-desk/freshservice-profile/)[ IncapsulaNot enough reviews ](https://www.softwareadvice.com/server-management/incapsula-profile/) ## Reviews * * * BT Benjamin T.IT-SystemadministratorTelecommunications, 201-500 employees "Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities." May 1, 2026 VR Verified ReviewerHrMedical Practice, 51-200 employees "Some parts of the interface are not very intuitive at first, and setup can take time without proper training." May 15, 2026 VR Verified ReviewerSystem EngineerHealth, Wellness and Fitness, 51-200 employees "Very simple ui, any one can set up for their team easiely." Sep 25, 2025 AM Ally M.Engineering ManagerFinancial Services, 51-200 employees "It took me an hour to figure out how to remove someone from an escalation policy because I couldn’t delete him from the team because he was on an escalation policy!" Jul 5, 2025 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [PDQ Deploy & Inventory vs JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/pdq-deploy-and-inventory/)[Action1 vs JIRA Service Management](https://www.softwareadvice.com/it-management/action1-profile/vs/jira-service-management/)[Freshservice vs PagerDuty](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/pagerduty/)[ilert vs PagerDuty](https://www.softwareadvice.com/server-monitoring/ilert-profile/vs/pagerduty/)