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JIRA Service Management vs Patronum
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.8 / 5
Value for Money
4.3 / 5
5 / 5
Customer Support
4.3 / 5
5 / 5
Functionality
4.4 / 5
4.6 / 5
Last Review Written
March 17, 2025
October 21, 2024
Pros/Cons
Pros
- My experience with JIRA Service Management was positive. The platform provided a comprehensive solution for managing and resolving customer requests and incidents.
- JSM has been a great tool that helps us to organize our tickets. Like any good tool, setup, and management is KEY in implementation, but it has served us well.
- Firstly, they offer a on premise version as well as (the more easy to setup) cloud solution. This is great for those that prefer to host their own solutions.
Cons
- When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
- It is little bit hard and confusing to edit workflow. There is only few interface customization option.
- I do not work directly on the systems team so on the side of requesting ticketing, I have yet to find a negative part of this software.
Pros
- The Patronum team are absolutely committed to creating an amazing product that will help those managing their Google Workspace.
- Love Patronum, the user interface is a pleasure to use, feels like a native Google app, and it's functionality is super useful.
- The organisational chart and email signature management are super easy and have nice templates which you can quickly use to get underway.
Cons
- As far as I am concerned there are no extras that we require.
- I have yet to encounter something I dislike about the platform.
- I found the policies a bit difficult to get my head around.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
