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JIRA Service Management vs PDQ Deploy & Inventory

JIRA Service Management vs PDQ Deploy & Inventory

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Overall Rating
4.5 (683)
4.8 (341)
Ease-of-Use
4.2 / 5
4.7 / 5
Value for Money
4.3 / 5
4.8 / 5
Customer Support
4.3 / 5
4.7 / 5
Functionality
4.5 / 5
4.7 / 5
Last Review Written
October 22, 2024
August 2, 2024
Pros/Cons
  • Pros

  • My experience with JIRA Service Management was positive. The platform provided a comprehensive solution for managing and resolving customer requests and incidents.
  • JSM has been a great tool that helps us to organize our tickets. Like any good tool, setup, and management is KEY in implementation, but it has served us well.
  • Firstly, they offer a on premise version as well as (the more easy to setup) cloud solution. This is great for those that prefer to host their own solutions.
  • Cons

  • When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
  • It is little bit hard and confusing to edit workflow. There is only few interface customization option.
  • I do not work directly on the systems team so on the side of requesting ticketing, I have yet to find a negative part of this software.
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  • Pros

  • The reliability and ease of use of PDQ is great. I also love the ability to customize and create packages.
  • I love the product, it's reliable, easy to use, robust features, and the support folks are great.
  • All patches, updates and upgrades are resolved very quickly and in addition your support is very fast and friendly. I am very happy that I chose PDQ.
  • Cons

  • Lack of remote client aside (Connect would resolve that) , lack of information for connection errors, and the basic reports with certain fields limiting other fields is quite annoying.
  • The error messages on the deploys are not so clear, it difficults the troubleshooting on the first time without some research.
  • Can be a little difficult to find the silent install switches for some of the software.
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Pricing Range
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Product Demo & Screenshots
Product Demo
Product Screenshot
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2024

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Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos