# JIRA Service Management vs SugarCRM - 2026 Comparison - Software Advice > JIRA Service Management vs SugarCRM - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/sugarcrm --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / JIRA Service Management vs SugarCRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 17, 2026 # JIRA Service Management vs. SugarCRM: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 17, 2026 # JIRA Service Management vs. SugarCRM: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Starting Price $20.00per month Free trial Free version Pros: - Team Collaboration - Ticket Management Cons: - Issue Fields - Pricing Who uses JIRA Service Management Based on 770 reviews - Most common industry: IT & Software Development (42%) - Top use cases: IT Management (24%), Issue Tracking (23%) and Help Desk (22%) 77% of users recommend this product [](https://www.softwareadvice.com/crm/sugarcrm-profile/) [SugarCRM](https://www.softwareadvice.com/crm/sugarcrm-profile/) 3.8 [(413)](https://www.softwareadvice.com/crm/sugarcrm-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: - Features - Customization Cons: - Updates and Versions - User Interface Who uses SugarCRM Based on 413 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (24%), Professional Services (9%) and Finance & Accounting (6%) - Top use cases: CRM (12%), Account Management (6%) and Lead Management (6%) [](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) JIRA Service Management 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) [](https://www.softwareadvice.com/crm/sugarcrm-profile/) SugarCRM 3.8 [(413)](https://www.softwareadvice.com/crm/sugarcrm-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 770 reviews Ease of use 4.2 Value for money 4.3 Customer support 4.3 Functionality 4.5 3.8 Based on 413 reviews Ease of use 3.7 Value for money 3.8 Customer support 3.7 Functionality 3.8 Looking for better ease of use? Ask an advisor for high-rated alternatives Looking for better ease of use? Ask an advisor for high-rated alternatives Looking for better ease of use? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 1,183 reviews from Customer Service * * * Access Controls/Permissions 4.3 Alerts/Escalation 4.2 Automated Routing 4.3 Calendar Management N/A Collaboration Tools 4.3 Email Management N/A Access Controls/Permissions N/A Alerts/Escalation N/A Automated Routing N/A Calendar Management 4.3 Collaboration Tools N/A Email Management 3.5 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ DocusignNot enough reviews ](https://www.softwareadvice.com/product/367901-Docusign/)[ draw.ioNot enough reviews ](https://www.softwareadvice.com/diagram/draw-io-profile/)[ HootsuiteNot enough reviews ](https://www.softwareadvice.com/collaboration/hootsuite-profile/) [ Salesforce Marketing Cloud Account EngagementNot enough reviews ](https://www.softwareadvice.com/marketing/pardot-profile/)[ LiveOpsNot enough reviews ](https://www.softwareadvice.com/call-center/liveops-profile/)[ Zendesk SuiteNot enough reviews ](https://www.softwareadvice.com/product/26892-Zendesk/) ## Reviews * * * BT Benjamin T.IT-SystemadministratorTelecommunications, 201-500 employees "Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities." May 1, 2026 VR Verified ReviewerHrMedical Practice, 51-200 employees "Some parts of the interface are not very intuitive at first, and setup can take time without proper training." May 15, 2026 CW Connor W.Account executiveComputer Software, 51-200 employees "Good for what you need it for, a simple straightforward Rolodex of contacts/deals." May 14, 2026 Paris P.National Account ManagerConsumer Services, 11-50 employees "The main downside is that some updates or changes have to go through an outside design team, so things can take longer than expected." Apr 27, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [PDQ Deploy & Inventory vs JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/pdq-deploy-and-inventory/)[Action1 vs JIRA Service Management](https://www.softwareadvice.com/it-management/action1-profile/vs/jira-service-management/)[Salesforce Sales Cloud vs SugarCRM](https://www.softwareadvice.com/compare/2764-Salesforce/vs/21128-sugarcrm/)[HubSpot CRM vs SugarCRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/21128-sugarcrm/)