# JIRA Service Management vs Wrike - 2026 Comparison - Software Advice > JIRA Service Management vs Wrike - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/wrike --- [Home](https://www.softwareadvice.com/) / [Demand Planning Software](https://www.softwareadvice.com/scm/demand-planning-software-comparison/) / JIRA Service Management vs Wrike Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 18, 2026 # JIRA Service Management vs. Wrike: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 18, 2026 # JIRA Service Management vs. Wrike: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Starting Price $20.00per month Free trial Free version Pros: - Team Collaboration - Ticket Management Cons: - Issue Fields - Pricing Who uses JIRA Service Management Based on 770 reviews - Most common industry: IT & Software Development (42%) - Top use cases: IT Management (24%), Issue Tracking (23%) and Help Desk (22%) 77% of users recommend this product [](https://www.softwareadvice.com/project-management/wrike-profile/) [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) 4.4 [(3016)](https://www.softwareadvice.com/project-management/wrike-profile/reviews/) Starting Price $10.00per month Free trial Free version Pros: - Project management - Customizable dashboards Cons: - Complex user interface - High pricing Who uses Wrike Based on 3016 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (19%), Professional Services (17%) and Retail, Consumer Goods & Services (7%) - Top use case: Project Management (35%) 74% of users recommend this product [](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) JIRA Service Management 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) [](https://www.softwareadvice.com/project-management/wrike-profile/) Wrike 4.4 [(3016)](https://www.softwareadvice.com/project-management/wrike-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 770 reviews Ease of use 4.2 Value for money 4.3 Customer support 4.3 Functionality 4.5 4.4 Based on 3,016 reviews Ease of use 4.2 Value for money 4.2 Customer support 4.3 Functionality 4.3 ## User interface * * * ## Key features Features selected based on 3,786 reviews from Demand Planning * * * Access Controls/Permissions 4.3 Alerts/Escalation 4.2 Automated Routing 4.3 Billing & Invoicing N/A Budget Management N/A Collaboration Tools 4.3 Access Controls/Permissions N/A Alerts/Escalation N/A Automated Routing N/A Billing & Invoicing 4.0 Budget Management 3.6 Collaboration Tools N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ DocusignNot enough reviews ](https://www.softwareadvice.com/product/367901-Docusign/)[ draw.ioNot enough reviews ](https://www.softwareadvice.com/diagram/draw-io-profile/)[ HootsuiteNot enough reviews ](https://www.softwareadvice.com/collaboration/hootsuite-profile/) [ Campaign Monitor by MarigoldNot enough reviews ](https://www.softwareadvice.com/marketing/campaign-monitor-profile/)[ JiveNot enough reviews ](https://www.softwareadvice.com/intranet/jive-profile/)[ Marketo EngageNot enough reviews ](https://www.softwareadvice.com/marketing/marketo-profile/) ## Reviews * * * BT Benjamin T.IT-SystemadministratorTelecommunications, 201-500 employees "Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities." May 1, 2026 VR Verified ReviewerHrMedical Practice, 51-200 employees "Some parts of the interface are not very intuitive at first, and setup can take time without proper training." May 15, 2026 AS Andrei S.CRM and Marketing Technology SpecialistLegal Services, 1001-5000 employees "Request forms, blueprints and automations - these help to standardize request intake process, direct requests to the corresponding teams and automate notifications." Jun 1, 2026 AH Ayesha H.IT Project CoordinatorPharmaceuticals, 51-200 employees "In addition, many of the more advanced automation capabilities are not user-facing and require access to backend API data, making them less accessible to non-technical users and limiting self-service automation." May 6, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [PDQ Deploy & Inventory vs JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/pdq-deploy-and-inventory/)[Action1 vs JIRA Service Management](https://www.softwareadvice.com/it-management/action1-profile/vs/jira-service-management/)[monday.com vs Wrike](https://www.softwareadvice.com/marketing/monday-com-profile/vs/wrike/)[Clockify vs Wrike](https://www.softwareadvice.com/hr/clockify-profile/vs/wrike/) JIRA Service Management vs Wrike - 2026 Comparison - Software Advice