--- title: "Jitbit Helpdesk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Jitbit Helpdesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Jitbit Helpdesk is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/jitbit-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [Jitbit Helpdesk](https://www.softwareadvice.com/help-desk/jitbit-profile/) / Jitbit Helpdesk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/jitbit-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/jitbit-profile/alternatives/) # Jitbit Helpdesk User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 33 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 24 reviews (73%) - 4 stars: 7 reviews (21%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (6%) ### Most mentioned pros - It provides a clean, user-friendly experience and we use it as our service portal for all the teams I manage. - itbit Helpdesk has a focused and immediate form of reaching to clients and offering responses to the challenges they face. ## Jitbit Helpdesk customer reviews Showing reviews 1-25 of 33 (page 1). ### Great web, not it's app - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our main comunication with our customers for ater sales services is jitbit helpdesk, through email mainly but we as team use the desktop app #### Ratings breakdown - Ease of use: 5/5 - Functionality: 2/5 #### Pros we can handle our helpdesk perfectly with jitbit, keep our knowledgebase and everything works as smooth as silk, our customers are happy with it, so it's a great helpdesk platform #### Cons App. It has to be removed from the apps libraries, you can't have an app that can't be used it gives a really bad image to the company, in our case we have simply forgotten that Jitbit has an app --- ### Jitbit Helpdesk - Overall rating: 5/5 - Reviewer: Karl V. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We moved to Jitbit Helpdesk during COVID because we needed something more easily accessible for staff from what we were using. It provides a clean, user-friendly experience and we use it as our service portal for all the teams I manage. Any time I've contacted support I receive quick timely responses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy for users to submit tickets - web, app or via email. Easy to follow tracking of tickets & updates. Ability to easily add custom fields, categories and ticket types. SAML SSO integration #### Cons Honestly, I really don't have a con about this product. It does everything we need and is not bloated with extras we don't which I think helps with the price point. #### Reasons for choosing Jitbit Helpdesk Provided more than we needed, wasn't as flexible and substantially increased pricing options. --- ### Worst Customer Service - Overall rating: 1/5 - Reviewer: Jeofrey Z. - Industry: Transportation/ Trucking/ Railroad - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered Worst customer service ever, The App doesn't work. Please keep your money. You will never get this to work on your own, and they offer no help at all. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing, It didn't work #### Cons It doesn't work #### Vendor response We're sorry you were unable to set it up. I assume you were trying to install the on-premise version that does require some technical skills or administering a web-server, setting up a MS SQL database, configuring windows-integrated authentication and other tricky stuff depending on your requirements. That is why we also offer the SaaS (hosted) version that works in the cloud and requires literally zero setup. But nevertheless I regret and apologize the lack of support you experienced from us. If you could provide more details, we can investigate further. Replied June 2018 --- ### The Stable and Dynamic Approach for Customer Help - Overall rating: 5/5 - Reviewer: Gestione P. - Verified reviewer: Yes - Industry: Maritime - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros itbit Helpdesk has a focused and immediate form of reaching to clients and offering responses to the challenges they face. #### Cons itbit Helpdesk is aggressive and quick to resolve the arising challenges. --- ### Determined Help Desk for Firms - Overall rating: 5/5 - Reviewer: Annex L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Jitbit Helpdesk makes discussions authentic, and there are immediate consultations to make every response recorded. #### Cons Jitbit Helpdesk has an impressive solution in making customer help distinct. --- ### JitBit is the next big thing! - Overall rating: 5/5 - Reviewer: Adam D. - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If you can't tell, I love Jitbit. You will see your ROI in less than a year. Partly because the investment price is very low, and the tool is so solid. You will never hear a new employee tell you that they don't know how to use it. Their support is great. The UI is beautiful. They truly understand the space they are in, and they know what their competitors are lacking. Keep it up guys! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Fantastic interface. It reminds me of a system that has all the strengths of Zendesk, without any of the weaknesses.It's easy to use, easy to read, and you can teach a new employee to use it in a day. There's no point in stating the value of a ticket management system, because JitBit has all the benefits of the bigger/more expensive competitors. If you are talking to multiple companies, ask their sales person what they offer anything that JitBit doesn't... I guarantee they will answer, and I guarantee that answer is a lie. JitBit is young, and stomping the competition. Jump on while the price is low! --- ### JitBit is a great tool for teams with a lot of techs - Overall rating: 5/5 - Reviewer: Mark W. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The value for the feature set is off the charts #### Cons It works as it should and does what we need it to do to manage our HelpDesk. #### Reasons for choosing Jitbit Helpdesk Value --- ### Easy IT ticketing - Overall rating: 5/5 - Reviewer: Tetyana G. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is great ticketing system, that gives us the full visibility of IT workload. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Enterprise-class helpdesk app, so many features... Love the automation module, we use it to manage our SLA rules and automatic notifications. #### Cons No integrated facebook messaging support, but we’ve managed to connect via the API. Everything else is OK. --- ### Very nice ticketing system - Overall rating: 5/5 - Reviewer: Konstantin R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Jitbit Helpdesk has changed the way our maintenance team handles support email. The app assigns agents automatically, auto-responds to common questions, etc. The asset tracking is a nice addition too. #### Cons Parts of the app are based on jQuery, not converted to Vue yet. --- ### Great helpdesk for our team - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. after alternatives, jitbit become featured option for our team. it's very simple to begin work and service has flexible settings. everyone can easily install it (especially saas-version) and begin to use day-to-day after the order. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros integration with jira and slack; mobile version; flexible for different sized teams; convenient mailbox; adequate price; #### Cons some minor bugs in interface, but not in functionality --- ### Ottima soluzione per la gestione dei ticket - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Complessivamente trovo la gestione dei ticket completamente tracciabile e flessibile: ottimo il sistema di risposte interno al ticket, di cui apprezzo il campo di testo a cui è possibile allegare qualsiasi documento, oppure incollare direttamente uno screenshot. Comoda la possibilità di personalizzare le impostazioni per configurare gruppi di utenti, ad es. "Reparto IT", "Reparto Vendite" e così via, e gli agenti assegnati a tali gruppi riceveranno notifiche tramite posta elettronica. Comoda la possibilità di collegare due ticket, oppure di unirli. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros In generale permette di avere una chiara visione del attuale carico di lavoro per ciascun elemento del team. Inoltre struttura il flusso di lavoro in modo efficiente e permette di interagire con gli altri reparti in modo veloce. Molto comoda l'Integrazione della posta elettronica, che permette di rispondere ai ticket via mail. Ho davvero apprezzato l'integrazione con Trello. Molto interessante la possibilità di sapere in tempo reale di sapere chi sta guardando o scrivendo un ticket, tramite gli alert "anche l'utente X sta guardando questo ticket e sta digitando una risposta" #### Cons Non ho rilevato nessun difetto strutturale. Per quanto riguarda la versione mobile, non c'è la funzione "Cerca" e il layout non è organizzato come nella versione desktop: questo aspetto è molto migliorabile. --- ### JitBit is both simple to use with many powerful and useful features - Overall rating: 5/5 - Reviewer: JOHN D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered As an everyday user for the last four years, I've been pleased with its web interface. I don't use the respond-by-email feature much, but I know others use it a lot and are happy with it. I've also spent time using the API with Excel PowerQuery to build reports and views that aren't available through the web interface. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find it very easy to use with a simple but powerful user interface. #### Cons I wish it had more project management and team collaboration features, but i understand that it's strength is as a ticketing system. --- ### Makes managing customer support easy - Overall rating: 5/5 - Reviewer: Aimee G. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My software company uses Jitbit to manage our incoming customer support e-mail. You are able to customize the settings to set up groups of users, ie. IT support, Development support, etc, and the users assigned to those groups will receive e-mail notifications. You can reply from your e-mail or from the website portal, whichever is easiest at the time. Each incoming e-mail creates a ticket that date/time stamp tracks all responses, so you can see a clear history. Reporting features are also helpful for tracking technician productivity. #### Cons Users that are not part of a group cannot see tickets for another group, even if they click the direct ticket link. This makes it challenging to share IT tickets with our upper management without changing the ticket category. --- ### Jitbit - The best Bang for the Buck! - Overall rating: 5/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Jitbit has provided me clear viability into my current workload for my team. I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user. #### Cons There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it. #### Reasons for switching to Jitbit Helpdesk Speed, ease of use, flexibility, modern programming --- ### Fantastic Self Host Helpdesk - Overall rating: 5/5 - Reviewer: Matt F. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual. With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level. The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read. There is also a well build mobile application available. #### Cons The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation. --- ### Jitbit Review - Overall rating: 1/5 - Reviewer: Susan L. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Not good overall, actually pretty terrible. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Unfortunately, I can not think of anything. #### Cons Biggest complaint was lack of support and almost impossible to reach someone directly when needed #### Reasons for switching to Jitbit Helpdesk It had started getting to where we were down more than up. --- ### Customers in mind - Overall rating: 5/5 - Reviewer: Josemaria G. - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. JItbit has helped us deal with helpdesk issues faster, better, and in a more dynamic way. We get to generate reports which can quickly show us user satisfaction, feedback, common incidents, etc. which can all help us to improve our customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Customer satisfaction is a top priority. We use Jitbit to improve this metric by providing a platform where the users themselves can easily report their concerns, bugs, and incidents and at the same time find a timely response and available knowledgebase materials they can browse thru for self-service items. Jitbit is highly customizable out of the box, the defaults work well, has a clean UI, and yet there is a lot of customizations possible e.g., for company branding, simplifying the categories and dropdown lists, etc. Based on UK and yet their pricing is very attractive. #### Cons No negatives so far in the little time we have spent with Jitbit. The learning curve itself is not a pain, but somewhat expected for any new software. --- ### JitBit - An average app with nice features - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Average with some nice features. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The ability to change an email into a Ticket saved hours of support. #### Cons Pricing and the support that was unwilling to address mayor issues and development requests for a custom report. --- ### I've been using this for my team for about a year. Easy to use, easy to manage. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Low cost, does everything I needed it for. Ease of use and easy to administer. It keeps my team up to date. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, simple, low cost. I can manage my team easily with just the permissions each group needs. The phone app is handy and works well. #### Cons There is so little not to like, I think remote control built into the site/app is what is really missing. --- ### Managing service request made simple and easy - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simple yet professional layout makes it one of the best helpdesk software. The categories can be managed easily and technicians can be assigbed accordingly #### Cons If there are more customization in rights to view the tickets and reports can make it even more comorehensive. --- ### Life saver for our IT! - Overall rating: 5/5 - Reviewer: Orgest D. - Verified reviewer: Yes - Industry: Animation - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Really responsive to our crazy feature requests. And the on-premise version option is a nice addition, we might decide to move to it some day #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SAML single sign on to Active Directory is flawless. We hooked up both ICT and Facilities. #### Cons No Microsoft Flow integration --- ### Just enough ticketing system - Overall rating: 5/5 - Reviewer: Maryna N. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Email-to-ticket integration work flawlessly, but the UI design is what we appreciate the most. Not cluttered, not overloaded with tons of checkboxes etc. #### Cons Live chat is kinda buggy on mobile, but the team suggested a workaround --- ### Affordable and easy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered We've been using this for 2.5 years. First, we wanted to go with the on-premise version (the company offers one) but then they convinced us to try the cloud-hosted and it worked great. We connect our users using SAML authentication use a hosted AD on Azure, and this makes life soo much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Low price, responsive customer support, very nice UI. #### Cons Lack of social media integration, but you hack your own using Zapier. Also, there's no "Search" function in the Android app, hope they add this. --- ### Excellent software, after some modifications for the Corporate world - Overall rating: 5/5 - Reviewer: Rob R. - Product usage: Used unspecified for unspecified - Reviewed: November 2015 - Review source details: This review was submitted organically. No incentive was offered Pros: Easily modifiable, source code available with correct license. Easy to use for users. Scripting/Automation/SLA tools makes automating jobs easy. Integrated knowledge base capabilities. Cons: No group level permissions Two tiered Problem/Category versus three tier Category/Item/Problem solution. Three security tiers means corporations may need to modify code to handle different situations. Category selector is not filterable, with large numbers of categories, searching and reporting is tedious. Default behavior is logging a call for yourself, you must select to log for another user (designed for users to log their own calls versus calling into a helpdesk). With the logging problem above, reporting doesn't handle tracking tech calls very well as they are logged on behalf of another user. We had to write custom reports to handle this. Overall: If your company has an IT department with Visual Studio developers, using this software versus a solution that costs tens if not hundreds of thousands per year is a no-brainer. You can modify it to your needs quite easily. Unlimited users means the app can grow as you do. Customer service has been great, email the team and we usually hear back within an hour, and funny enough, I've heard from members of their executive office answering questions. Great service, I hope they never change that. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Jitbit is a fantastic help desk solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The layout works well as far a workflow goes. I really like all of the integrations Jitbit has built in to everyday tools I use #### Cons My companies decision for not choosing this software boiled down to price. That being said I personally feel the benefits outweigh the costs as far as efficiency goes. ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/jitbit-profile/reviews/?page=2) --- Jitbit Helpdesk Reviews, Pros and Cons - 2026 Software Advice