# Kaseya VSA Software Reviews, Demo & Pricing - 2026 > Review of Kaseya VSA Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/kaseya-vsa-profile --- [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / Kaseya VSA Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/kaseya-vsa-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/kaseya-vsa-profile/alternatives/) # Kaseya VSA 2026: Benefits, Features & Pricing Wondering if Kaseya VSA is right for your organization? Our IT Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Kaseya VSA 4.1 [(207)](https://www.softwareadvice.com/help-desk/kaseya-vsa-profile/reviews/) Pricing Pricing available upon request ### About Kaseya VSA Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, auditing, monitoring performance and reporting. Users can receive complaints, generate complaint tickets and service complaints around systems, servers, networks and mobile devices remotely. Designed for in-house IT staff, Kaseya VSA provides an integrated IT management platform to manage IT issues and service complaints remotely. The patch management module automatically updates servers, workstations and users’ computers with the security patches and software updates. IT staff members can schedule updates at an individual system level, departmental level or throughout the entire organization. The solution provides information on CPU, network bandwidth and server load through an integrated console to monitor the performance of IT infrastructure in real-time. Kaseya VSA is available on a per user per month basis that includes support through an online knowledge base. Wondering if Kaseya VSA is right for your organization? Our IT Management Software selection experts can help you in 15 minutes or less. ## Kaseya VSA User Interface ## Popular Kaseya VSA Alternatives Main Product Kaseya VSA 4.1 [(207)](https://www.softwareadvice.com/help-desk/kaseya-vsa-profile/reviews/) Ratings Breakdown - 3.63Ease of use - 3.73Value for money - 3.58Customer support - 4.15Functionality Pricing Available upon request Get Price Alternative Product [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/) 4.2 [(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.93Value for money - 3.92Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [N-sight RMM](https://www.softwareadvice.com/help-desk/msp-rmm-profile/) 4.3 [(200)](https://www.softwareadvice.com/help-desk/msp-rmm-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.12Value for money - 3.99Customer support - 4.25Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/) 4.6 [(340)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.43Customer support - 4.54Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Syncro](https://www.softwareadvice.com/psa/syncro-profile/) 4.6 [(149)](https://www.softwareadvice.com/psa/syncro-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.72Value for money - 4.34Customer support - 4.44Functionality Pricing Starting at $129.00 per month Get Price Alternative Product [SuperOps](https://www.softwareadvice.com/it-management/superops-ai-profile/) 4.6 [(65)](https://www.softwareadvice.com/it-management/superops-ai-profile/#reviews) Ratings Breakdown - 4.58Ease of use - 4.37Value for money - 4.77Customer support - 4.37Functionality Pricing Starting at $79.00 per month Get Price ## Kaseya VSA Pros and Cons We analyzed 207 verified reviews for Kaseya VSA to find out what actual users really think. Select to learn more Flexible Remote Connectivity Options With Kaseya VSA, users can quickly connect to remote endpoints and manage devices from a centralized console. The platform supports remote desktop access, script deployment, and background tasks, streamlining support and automation across various organizations and locations. Comprehensive Feature-Rich Platform Kaseya VSA provides a wide array of features for IT management, including automation, monitoring, and configuration tools. Its extensive functionality helps teams perform tasks efficiently, and most users find the platform easy to use and stable for daily operations. Efficient Remote Management Tools Kaseya VSA offers fast and reliable remote control for managing devices, allowing technicians to access, monitor, and support endpoints with ease. Its remote access tools help IT teams handle tasks without interrupting users, making it ideal for supporting large numbers of devices across multiple locations. Inconsistent And Slow Support Response Customer support for Kaseya VSA is frequently described as unreliable, slow to respond, and lacking follow-through. Users report poor communication, outdated documentation, and difficulty resolving issues, often needing to rely on community resources instead of official support channels. ## Kaseya VSA Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request Plan includes: - RMM - Endpoint Management - IT Management for Msps Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Kaseya VSA Features - Popular features found in IT Management Access Controls/Permissions Capacity Management Compliance Management Incident Management Issue Auditing License Management Maintenance Scheduling Remote Access/Control Server Monitoring Ticket Management - More features of Kaseya VSA Active Directory Integration Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications Anti Virus API Application Management Approval Process Control Asset Tracking Audit Management Audit Trail Authentication Automated Scheduling Automatic Backup Automatic Patch Deployment Automatic Scans Backup and Recovery Bandwidth Monitoring Baseline Manager Change Management Chat/Messaging Collaboration Tools Compliance Tracking Configurable Workflow Configuration Management CPU Monitoring Credential Management Customizable Branding Customizable Fields Customizable Reports Customizable Templates Customization Dashboard Data Visualization Deployment Management Desktop Virtualization Device Auto Discovery Device Management Diagnostic Tools Drag & Drop Email Monitoring Employee Activity Monitoring Event Logs File Sharing File Transfer For MSPs Help Desk Management HIPAA Compliant Inventory Management IP Address Monitoring Issue Management IT Asset Management IT Asset Tracking IT Reporting Knowledge Management Live Chat Maintenance Management Mobile Access Mobile Device Management Monitoring Multiple Monitor Access Multiple User Accounts Multi-User Collaboration Network Mapping Network Monitoring Network Resource Management Network Wide Management Patch Management Patch Prioritization Patch Testing Performance Management Performance Metrics Policy Management Power Management Print Management Problem Management Projections Project Management Real-time Alerts Real-Time Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Release Management Remediation Management Remote Monitoring & Management Remote Support Remote Update/Installation Reporting/Analytics Reporting & Statistics Role-Based Permissions Scheduling Screen Recording Screen Sharing Secure Data Storage Secure Login Security Tools Self Service Portal Service Level Agreement (SLA) Management Session Recording Session Transfer Simple Network Management Protocol (SNMP) SSL Security Status Tracking Summary Reports Support Ticket Management Task Management Third-Party Integrations Threshold Alerts Time Zone Tracking Troubleshooting Two-Factor Authentication Unattended Access Uptime Reporting Virtual Machine Monitoring Vulnerability Scanning Web Traffic Reporting Workflow Management ## Kaseya VSA Integrations Autotask PSA Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review PagerDuty Integration rated undefined from -1 review ThreatLocker Integration rated undefined from -1 review SmileBack Integration rated undefined from -1 review PROMYS Integration rated undefined from -1 review See all 34 integrations ## Kaseya VSA User Reviews Overall Rating 4.1 Ratings Breakdown 5 35% 4 42% 3 17% 2 3% 1 2% Secondary Ratings Ease of Use 3.6 Value for money 3.7 Customer support 3.6 Functionality 4.1 Kavindu Githsara K. Verified reviewer E-Learning 11-50 employees Used daily for less than 2 years Review source Reviewed March 2023 Comprehensive IT Management with Robust Security Features 5 Overall, Kaseya VSA is a powerful and comprehensive IT management tool with a range of features that can help streamline IT operations and improve security. While it may be complex and costly for some organizations, it can be a worthwhile investment for those in need of robust IT management capabilities. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: One of the major strengths of Kaseya VSA is its remote management capabilities. The software allows us to remotely manage devices and endpoints from a single, centralized console, which saves time and effort. It also offers automation features, such as automated patch management, which helps keep our devices secure and up-to-date without manual intervention.Another key advantage of Kaseya VSA is its security features. The software includes a range of security tools, such as antivirus and anti-malware protection, as well as vulnerability scanning and remediation capabilities. These tools help us to maintain a secure IT environment and protect our company data from potential threats. Cons: However, there are some downsides to Kaseya VSA. The software can be complex and difficult to use, particularly for those who are not familiar with IT management tools. It can take time to learn how to navigate the software and configure it to meet our specific needs. Read More ag andrey g. Verified reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed November 2019 increasing helpdesk staff productivity 5 \-- Tactical Responsibilities Use remote monitoring and management tool KASEYA to deliver pro-active remote support Establish monitoring and maintenance necessary for new and existing clients Monitors Server Windows Operating System performance and takes action to resolve problems Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems Monitors Workstation Windows Operating System performance and escalate actions Monitors network Devices status and performance and escalate actions Monitors Storage Devices health and takes action to resolve problems Monitors VMware Infrastructure performance and takes action to resolve problems Prepare and present service and monitoring reports to management regularly Documents problems and resolutions on production servers Completes scheduled audits and provides reports to customers periodically Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES related to "Service Management Maturity model" thanks to Kaseya we achieved 1. Analyze trends 2. Set thresholds 3. Predict problems 4. measure applications availability 5. Automate (highly appreciable when you handle hundreds of devices) 6. Mature Problem Configuration, change, asset and performance management 7. Increase Security in multiple layers 8. Manage the entire Windows updates process 9. Remote Control 10. Compliance and audit Reports Cons: unfortunately using kaseya core modules, it is not stronger to manage network devices Reasons for choosing Kaseya VSA integration with internal and third party products Read More MW Mark W. Verified reviewer Construction 201-500 employees Used daily for more than 2 years Review source Reviewed August 2019 Kaseya Review 5 Their tech support was very helpful in helping me to get it up and running initially. Overall I would recommend it to a MSP or IT director with a lot of computers and/or branch offices. Ratings Breakdown 3 Ease of use Previously 4 4 Value for money 4 Customer support Previously 5 5 Functionality Pros: Kaseya VSA is very powerful and makes managing large groups of computers much easier. There are a number of different tools that allow remote control, remote task management, event monitoring, alarms, inventory and auditing, software inventory, push programs and patches and more. It's been around for quite a few years and is a leader in the MSP arena. I have the on-premises version and run it off of a local web server. Cons: It's a little tricky getting it setup initially. I think the Cloud version would be much easier to implement but I opted for the on-prem version because it had a few more extra features and was less expensive. Read More CF Charles F. Verified reviewer Executive Office 201-500 employees Used daily for more than 2 years Review source Reviewed July 2019 Kaseya VSA - Not just for MSPs 5 Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. This has helped me in the process of updating all of our devices to the newest Office and Windows 10. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field. I'm the IT Security Manager with all the hats in the IT world at a large confectionery broker. I manage over 250+ devices on my own, with the help of Kaseya VSA. I could not do my day-to-day job without Kaseya VSA. Cons: I'm not a fan of the app as the functionality seems to be spotty. Right-clicking the client app sometimes brings up a menu, and sometimes it only offers a simple selection of "Refresh". This is my only gripe in the 3 years I've been using this product. Reasons for switching to Kaseya VSA We switched from LogMeIn due to increased functionality with Kaseya VSA. LogMeIn simply offered inadequate remote access performance, whereas, Kaseya VSA is the fastest I've seen. Read More MH Michael H. Verified reviewer Information Technology and Services 201-500 employees Used daily for less than 12 months Review source Reviewed July 2019 Kaseya VSA Review 4 Good overall experience although my service desk have had confidence knocked in the product with recent outages. Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features. Cons: At times, not user friendly and hard to navigate. Reasons for choosing Kaseya VSA Price Reasons for switching to Kaseya VSA Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features. Read More AD Andy D. Verified reviewer Computer Networking 2-10 employees Used daily for more than 2 years Review source Reviewed February 2020 Kaseya wins the award for worst support in any software I've ever used 2 embarrassingly disappointing Ratings Breakdown 2 Ease of use 1 Customer support 4 Functionality Pros: The software is actually quite good when it works properly. It has a huge amount of features. Cons: Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it. First point of support is guys in India with no idea of manners and very little training on Kaseya. I currently have tickets open weeks and some for months. I have been in IT for 16 years and never experienced such dreadful support. Reasons for choosing Kaseya VSA Kaseya was cheap, maybe you get what you pay for? Reasons for switching to Kaseya VSA Their support wasn't great but nowhere near as bad as Kaseya Read More EV Eddie V. Verified reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Review source Reviewed August 2019 Feedback 4 Asset management, API into ITGlue/BMS as we're a full Kaseya house and remote access Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: Being able to remote into devices easily Cons: Poor Reporting, Live connect disconnects Reasons for choosing Kaseya VSA Not as complicated as ConnectWise and the entire suite fits our business requirements Read More EP Eli P. Verified reviewer Information Technology and Services 11-50 employees Used monthly for more than 2 years Review source Reviewed July 2019 A great product Until the Company Was Sold 3 I have switche3d most of my endpoint management to competing products because I have had much better results. Overall, I am not satisfied with Kaseya VSA. Ratings Breakdown 3 Ease of use 3 Value for money 2 Customer support 3 Functionality Pros: Kaseya is a powerful product that allows you to complete a wide variety of endpoint management tasks. Reporting is stronger than in some competing products. Cons: I was very happy with the product until it was sold a few years ago. Support used to be very good and management was quick to assist with problems that we found. After the company was sold, the quality of support greatly deceased and the product stagnated. Reasons for choosing Kaseya VSA At the time it was purchased, quality and support was greater than competing products. Read More Meir G. Verified reviewer Used daily for less than 2 years Review source Reviewed April 2018 A full-featured product that could use better support and documentation 4 Remote Monitoring and Management of user PCs. Ratings Breakdown 3 Ease of use 3 Value for money 2 Customer support 4 Functionality Pros: This software is very full-featured and allows quite a bit of granular control and automation. It continues to improve and has a nice amount of features that are included. Cons: Features that would be nice to have in the base version must be purchased as additional plug-ins so that one feels somewhat "nickeled and dimed" every time you want to expand your feature-set. The cost is on the higher end for a remote management product which could be justifiable if the support were better. I have found that it is a mixed bag of tricks in terms of how quickly you get a response and every time my ticket is addressed it is outsourced to someone for whom English is a 2nd or 3rd tongue. I don't have a problem with the outsourcing aspect but I often find there is more than a bit of a communication gap and it can be frustrating spending a solid chunk of time trying to get my point across due a language barrier. If this were a very low-cost product this would be more understandable but it is not. There is also a very solid learning curve in terms of understanding all of the features. They offer a Kaseya University option to address that (which I am currently involved with) but it requires a subscription that keeps having to be renewed or you lose access. As the content is static, it would be much better to have a pay once and access forever -certainly for the same version. Read More Brett V. Verified reviewer Design 11-50 employees Used daily for less than 2 years Review source Reviewed August 2018 Overall positive experience with Kaseya so far, but getting down to brass tacks. 4 This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution. Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release. Cons: I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process. Read More Showing 1 - 10 of 207 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/kaseya-vsa-profile/reviews/) ## Kaseya VSA Popular Comparisons [N-central vs Kaseya VSA](https://www.softwareadvice.com/help-desk/kaseya-vsa-profile/vs/solarwinds-n-central/)[N-sight RMM vs Kaseya VSA](https://www.softwareadvice.com/help-desk/kaseya-vsa-profile/vs/msp-rmm/)[IT Glue vs Kaseya VSA](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/kaseya-vsa/)[Syncro vs Kaseya VSA](https://www.softwareadvice.com/help-desk/kaseya-vsa-profile/vs/syncro/)[NinjaOne vs Kaseya VSA](https://www.softwareadvice.com/help-desk/kaseya-vsa-profile/vs/ninjarmm/)[Pulseway vs Kaseya VSA](https://www.softwareadvice.com/help-desk/kaseya-vsa-profile/vs/pulseway/)[Atera vs Kaseya VSA](https://www.softwareadvice.com/help-desk/atera-profile/vs/kaseya-vsa/)[Zoho Assist vs Kaseya VSA](https://www.softwareadvice.com/help-desk/kaseya-vsa-profile/vs/zoho-assist/)[ConnectWise PSA vs Kaseya VSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/kaseya-vsa/)[MSP360 Backup vs Kaseya VSA](https://www.softwareadvice.com/help-desk/kaseya-vsa-profile/vs/msp360-backup/)[ManageEngine Endpoint Central MSP vs Kaseya VSA](https://www.softwareadvice.com/compare/420906-ManageEngine-Desktop-Central-MSP/vs/426347-kaseya-vsa/)[Action1 vs Kaseya VSA](https://www.softwareadvice.com/it-management/action1-profile/vs/kaseya-vsa/)[Autotask PSA vs Kaseya VSA](https://www.softwareadvice.com/it-management/autotask-psa-profile/vs/kaseya-vsa/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/kaseya-vsa-profile/alternatives/) ## Other Top Recommended IT Management Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **17** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **16** times [ConnectWise RMM](https://www.softwareadvice.com/it-management/connectwise-rmm-profile/) **4.2** (72) Recently recommended **6** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? 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