Kaseya VSA Software


 

Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, auditing, monitoring performance and reporting.

Users can receive complaints, generate complaint tickets and service complaints around systems, servers, networks and mobile devices remotely. Designed for in-house IT staff, Kaseya VSA provides an integrated IT management platform to manage IT issues and service complaints remotely.

The patch management module automatically updates servers, workstations and users’ computers with the security patches and software updates. IT staff members can schedule updates at an individual system level, departmental level or throughout the entire organization. The solution provides information on CPU, network bandwidth and server load through an integrated console to monitor the performance of IT infrastructure in real-time.

Kaseya VSA is available on a per user per month basis that includes support through an online knowledge base.

 

Kaseya VSA - Remote asset management
 
  • Kaseya VSA - Remote asset management
    Remote asset management
  • Kaseya VSA - Asset summary
    Asset summary
  • Kaseya VSA - Patch management
    Patch management
  • Kaseya VSA - Set multiple updates
    Set multiple updates
Supported Operating System(s):
Web browser (OS agnostic)

37 Reviews of Kaseya VSA

 

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Software Advice Reviews (5)
More Reviews (32)

Showing 1-5 of 5

Bianca from Infinit Technology Solutions
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Power management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using this since 2013, there still a lot I need to learn, this program gives you a lot of opportunities if configured properly. You can have hosted or on premises either way it will cust you some change, you license per administrator and per agents.

Pros

This is a very powerful tool, you can set scripts, updates, manage networks and set alerts and policies for one interface.

Cons

It can be very complicated to set up, support is good but not over the top, there are a lack of reporting tools compared to what you can automate.

Review Source
 
 

jain from Lawrence foods
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Good but not the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Quick at-a-glance specs and sorting of such of managed computers is really awesome. Getting the information you need about a computer as far as programs installed, hardware specs, network information is all very quick to find and isolate if needed. Integrated AV is pretty good (we use Kaspersky for now). I really like the Agent Procedures "language" and sample procedures.

Cons

Live Connect is not very stable. Needs an update constantly and does not work until it is updated, even sometimes not after that. I've had to uninstall and reinstall LiveConnect many times. Patch management is not very intuitive. We've never been able to use the Chat function part of the Remote Control module. Keyboard shortcuts and macros don't pass through the LiveConnect remote control and restarting the computer through LiveConnect is awful. We don't use the ticketing system so I can't speak to the quality of that module. Sometimes scripts will just not run with no explanation. Reaching out to support is OK, but we seem to pretty much always get the answer that "That's a great idea, we'll look at implementing that in the future."

Review Source
 
 

Ryan from IOFFC
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Powerful software, difficult company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If I were to make the decision today, I'd choose a competing RMM. However after investing hundreds of hours into custom scripts and researching and designing monitoring.. switching RMMs is not an easy task. Consider that accordingly when making your decision. Also know that no solution is turn-key out of the box and that to make the most of your RMM, you will need to invest tech time in such R&D and customization.

Pros

Kaseya built out one of the first and still most powerful RMM tools on the market. They have wide-ranging integrations, a very mature scripting language, and a web-based single-pane-of-glass user interface that is simple but effective. Their remote control tool is extremely fast.

Cons

Dealing with Kaseya as a company has been the stuff of nightmares since I first used it in 2008. Despite massive growth, management overhauls, and continued change.. the company has and still seems to feel as though their clients are an afterthought. I got my hopes up a few times with promises of change and was let down. Pricing has always made me feel a bit "nickel and dimed". Acquisitions and integrations have been a bit buggy (KNM... you had so much potential!!) and have been their focus instead of improving the core product.

Review Source
 
 

harmandeep singh from New York University
Specialty: Education
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2017

November 2017

Kaseya VSA review!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Automation Ease of use Fully Featured Great integration
Pretty good selection of add-ons to extend services out to other areas (SSO, PSA, etc)

Cons

Customer support is terrible.
Purchasing new agent licenses is difficult
slow, lousy features for the price
The UI needs an update, and some of the workflows are less than ideal

Review Source
 
 

Zachary from Yodle
Specialty: Advertising
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Kaseya is awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used this product at a managed service provider and it was great. Very easy to remote into machines and manage software roll outs. Also gives in depth real time updates of managed workstations.

 
 
 
Showing 1-20 of 32

Tyler from Associated Oregon Loggers
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Kaseya is designed for IT Personnel. It is hard to use, but worth it. It can do almost anything.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If you want a RMM tool to be your right hand, then Kaseya is it. It has vastly limited my truck rolls, made repairs, repeatable, and their support staff have your back when you 'must' have a script do XYZ. They are good people.

Pros

New UI
Remote Access
-KVM
--Quic and low latency
-'shadow' scripting
-remote monitoring

application deployment

custom scripting

Malware Protection

AV Protection

Reporting (on just about everything)
-devices, and configurations
-applications
-usage patterns
-resource patterns

sellar five star support saff

Cons

knowledge base is very out of date, but support makes up for it
requires a significant time investment for learning platform
updates are not always successful

Review Source: Capterra
 

Fred from BridgePoint Technologies, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Kaseya is making good changes but not fast enough

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The remote control aspect of VSA is very fast and easy to connect. It's very feature rich and offers a ton of functionality if you can make use of it all

Cons

The remote is only remote control. Other functions are handled by the LiveConnect tool but it's a separate window. The scripting is unique to Kaseya which requires a ton of rework if you have existing scripts.

Review Source: Capterra
 

Eric from Life.Church

November 2017

November 2017

I use VSA infrequently. It's got a *ton* of menu's and non-obvious button descriptions.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It certainly does seem to have a lot of flexibility with add-on's and such. Some of our guys have been able to script almost our entire "roll out" process for new machines.

Cons

There's a lot of terminology you have to learn and familiarize yourself with. Wish they would have used more familiar terms or had better tooltips.

Review Source: Capterra
 

Don from Youth and Family Services
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

This application allows us to interact and manage all our networked computers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Allows us to manage our networked computers easily. The cost per machine is very reasonable and the application is very flexible.

Pros

The remote access is excellent. The display of remotely accessed computers comes up in a floating window that is easily viewed.

Cons

Sometimes when you change views, it does not change immediately. You have to select another view for your filtered view to be displayed.

Review Source: Capterra
 

Vhad from UGI Energy Services
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Excellwnt

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Patch management makes it easy to manage Windows patches for computers in my organization and keeping them up to date.

Cons

No service tag for Dell computers. It would be nice to have that option back when you clicked on the tag number in kaseya and it woukd tag you to the Dell site.

Review Source: Capterra
 

Jul from Global Asia Sinergi

November 2017

November 2017

VSA really help our business to grow as MSP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

features, easy to deploy & keep updated technology. Live connect, remote access & remote control so light and almost seamless experience considering in Indonesia internet infrastructure is challenging. IT Automation best practice using Kaseya VSA is the most powerful selling point to the market. Minimum functionality to managed IT System management & automation in the business are there.

Cons

MDM features should be improved. We are expected for software metering features will be available as part of Kaseya VSA. We need for MSP business model using Kaseya best practice.

Review Source: Capterra
 

chad from Learn It Systems
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Great Central place to manage your devices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Centralized where most of my IT work is performed out of. The ease of use of the basic modules Agent, AV , patch mgt.

Cons

Some of the modules you really need to spend time reviewing and partake in training. Not as intuitive especially Agent procedures.

Review Source: Capterra
 

Anthony from O'Connor Construction Management
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Great Software that makes it easy to manage Workstations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of Management with Workstations

Pros

The remote control works very smoothly and helps so much in performing tasks on remote computers. I haven't used this but the patch management seems to be really useful and can make life easier for a lot of ITs.

Cons

For a reason I haven't used the Patch Management, it's a little hard to understand how to get it going in the first place. And same goes for a couple things. It's a really great software but some of the features could use a more intuitive approach that makes it easier to hit the ground running. It could just be me having a tough time with it but still has been an issue for me.

Review Source: Capterra
 

Matt from Connell Enterprises
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

An all in one solution ready to go. The customer service was good and quick to respond, but not always easy to understand.

Pros

Overall, good, lots of features and most of it is easy to use. We use this software to push out updates, patches, and manager our anti-virus.

Cons

The viewer for remote desktop updates almost daily!!! We are forced to update it and run it every time we want to RD someone.

Review Source: Capterra
 

Daniel from Quasar Instruments, LLC.

November 2017

November 2017

Effective systems management on a budget

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Remote access, patch management, software/hardware auditing, asset management, VSA does everything we need it to!

Pros

Kaseya VSA offers functionality similar to SMS/SCCM or LanDesk at a fraction of the cost. In addition, it includes options for additional endpoint protection management.

Cons

I was not able to get the VSA front-end working on our shared IIS server, I ended up creating a separate VM for VSA which is pretty trivial but it's one more host to manage. I probably should have just contacted Kaseya Support for assistance, but since I had licenses and VM host overhead available, the most expedient solution was just to create a new VM just for VSA.

Review Source: Capterra
 

Joe from Rotenberg Meril Solomon Bertiger & Guttilla, P.C.
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Great software for our IT department. Increased productivity by 100%

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helps my IT staff with their day to day work making them more productive

Pros

Easy to use and very reliable. Love the remote access tools to keep track of all the systems in the office. Weather it be patch management, cloud backup. deploying software or just remote desktop support Kaseya has it all! If my user base is in or out of the office at a client site, Kaseya is there to help manage their computers with just a click!

Cons

Kaseya support is sometimes slow to respond and resolve tickets at times. I'm not sure if its a language barrier, or maybe I am just not explaining the issues clearly it usually takes a few attempts over a couple of days to get a resolution to an issue,

Review Source: Capterra
 

Takumi from Tobacco

November 2017

November 2017

We always use this software for IT remote support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is easy to install on user client pc, and easy to update and manage it.
Cost is good.

Cons

Admin needs many management software updates, and it always needs a reboot. If admin uses the old version, it didn't work.

Review Source: Capterra
 

Rob from Summit Academy Schools

November 2017

November 2017

Have had the product in my control for over a year and am still not able to fully use it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to centralize a, automate and monitor lot of our IT functions. The windows update and application update module is a really nice add-on to address all vulnerable applications.

Cons

Asset management and Active Directory integration. Lack of Chromebook options. The support has been challenging to work with on higher end issues.

Review Source: Capterra
 

Racey from Principle Solutions Group
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Have used Kaseya 7+ years. I can do more in Kaseya than if I'm physically seated at the endpoint.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have logged, literally, thousands of hours in Kaseya. As stated above, I can do more in the VSA than if I'm in front of the PC. Hugely powerful. People ask me "So what kind of things have you done with Kaseya besides just remote into a desktop"? Then I give them a simple example, such as how I wrote a small agent procedure that allowed me to uninstall Office 2010, install Office 2013, and activate the product with a license key on more than 350 endpoints with (literally) three mouse clicks. And I did it with a 100% silent uninstall/install while the user was logged in and working. They had no idea anything was even happening with their workstation. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment.

Cons

Identifying a con is tough. The only drawback I would point out is that for brand new users there can be quite a bit of learning curve when you delve into the really powerful features. For example, writing complex agent procedures takes experience. That being said, the initial basic use of the most common features is easy to pick up right away, so even the learning curve isn't a big deal. When you're ready to "do more" and invest the additional time to learn the more advanced features, they're there waiting for you. For basic help desk folks, they may never need to go beyond the surface features.

Review Source: Capterra
 

Christopher from People's Care

November 2017

November 2017

Website app works great but updates every time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Kaseya live connect is great. Remote control is fast when it is installed correctly. Controlling CMD on the background is the best.

Cons

There is no option to turn off the screen. It needs to update often and it won't let you do a remote session until you update. This is very critical in emergency situations.

Review Source: Capterra
 

Lee from Tully Central School District

November 2017

November 2017

Kaseya has made managing a large fleet of systems with minimal resources a breeze.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have saved a lot of time dedicated to working on each machine locally. Between remote installs and remote access it keeps out efficiency maxed out.

Pros

We make the most use of the ability to create scripts for automating day to day tasks such as installs or updates on the client machines. It has saved a lot on our man hours since we manage the entire District with one full time and one part time IT staff.

Cons

The only issues we've run into with the software is some issues with the earlier version of the KAV component. Many of the issues we had have been patched out of the system at this point however.

Review Source: Capterra
 

Ken from Staff CTO
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Frustrating and disappointing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's already installed. (and would be too hard to switch to something better. )

Cons

IT Center is clearly the child that gets no respect. Users are left with poor support and little applicable documentation.

Review Source: Capterra
 

Jason from Leisure Care
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2017

November 2017

Once it's configured it's great. Complicated to learn though

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

central portal for remote management and service desk.

Pros

live connect and remote control of endpoints is great. KSDU is nice when it works but the reporting isn't accurate. Service Desk module is good and we use it everyday.

Cons

SQL backend makes updates a pain. Everytime we update we have issues. Would love to migrate to the cloud but no migration options are available.

Review Source: Capterra
 

Ben from Pan American Bank & Trust
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

overall good, lots of different functionality, not streamlined

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

remote management

Pros

It is the jack of all trades, master of none. it manages a lot of things decently, but really does not excel at anything

Cons

if you dont take the time to learn EVERYTHING, there are lots of little caveats that makes other things harder; reporting, logging etc

Review Source: Capterra
 

Travis from LCG Pence Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

I could not be happier with this software. It does exactly what I need it to do

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It allows me to push out software, settings, and anything else I'd like. It's almost like group policy for the cloud

Review Source: Capterra
 
 
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