Kaseya VSA Software


 

Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, auditing, monitoring performance and reporting.

Users can receive complaints, generate complaint tickets and service complaints around systems, servers, networks and mobile devices remotely. Designed for in-house IT staff, Kaseya VSA provides an integrated IT management platform to manage IT issues and service complaints remotely.

The patch management module automatically updates servers, workstations and users’ computers with the security patches and software updates. IT staff members can schedule updates at an individual system level, departmental level or throughout the entire organization. The solution provides information on CPU, network bandwidth and server load through an integrated console to monitor the performance of IT infrastructure in real-time.

Kaseya VSA is available on a per user per month basis that includes support through an online knowledge base.

 

Kaseya VSA - Remote asset management
 
  • Kaseya VSA - Remote asset management
    Remote asset management
  • Kaseya VSA - Asset summary
    Asset summary
  • Kaseya VSA - Patch management
    Patch management
  • Kaseya VSA - Set multiple updates
    Set multiple updates
Supported Operating System(s):
Web browser (OS agnostic)

79 Reviews of Kaseya VSA

 

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Software Advice Reviews (7)
More Reviews (72)

Showing 1-7 of 7

Dan from dmi Networking
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Kaseya touts a powerful system, but their Mac support is poor and their alerting is confusing compared with others.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I feel that this software is better for people who are extremely tech savvy and can tell right off which alerts can be ignored, and which ones are legitimate. We received thousands of alerts per month, with only maybe 10% of them being actionable items. This service ended up being quite a time-suck. Also, with its per-agent pricing, the costs got a bit out of control.

Pros

It is easy to deploy Kaseya. I like the integration with the Amazon cloud backup and the antivirus. The dashboard looks nice, and you can run custom scripts to help maintain your systems.

Cons

Many extraneous alerts come through, and it's difficult to manage which monitors you want. Also, it advertises Mac support, but the agent crashes on Mac quite a bit and there aren't half as many management features on Mac as their are on PC. Every time Apple OS updates, there's a problem with the Kaseya agent. We switched off of this software. It is very expensive for what it does, and there are good alternatives.

Review Source
 
 

Sean from BHG
Specialty: Healthcare / Medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Great Concepts Poor Execution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Had endless issues with onboarding where nearly a dozen different people were involved and none of them seemed to work with the others. I had to reexplain what we paid for over the course of a year to get most of it done. Customer Rep is non-responsive and makes it nearly impossible to get more licenses. I never get what I want out of them until I complain and bring in executives at their company. If you want to wing it on your own and have no need to grow, this may be for you, but I don't have time to constantly fight with them to get what they promised us.

Pros

Fast remote connections, great customizing for automation. Great remote toolset so you can work without interrupting end users.

Cons

License issues constantly causing problems, support is hit or miss, AD discovery is completely broken, poor integration with AV products

Review Source
 
 

Andrew from Managed IT Systems, Inc.
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Very unsatisfied

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

For an established RMM tool, one would expect better performance and reliability. The constant connection problems will cost countless hours every month in productivity.

Pros

The ability to categorize a site into subsites, creating tasks from scripts is very easy (although creating your own is not for the majority of users), easy to install.

Cons

Constant disconnects, too many steps to accomplish tasks that other RMM tools do much better, Live Connect is not seamless and requires logging into almost every time, registry editor does not show actual data and only keys, navigation in the menu does not always pull results, saved credentials suddenly no longer work, no ability to drag and drop from local to remote and vice-versa....there are honestly too many negative aspects to the program compared to other tools out there.

Review Source
 
 

Bianca from Infinit Technology Solutions
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Power management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using this since 2013, there still a lot I need to learn, this program gives you a lot of opportunities if configured properly. You can have hosted or on premises either way it will cust you some change, you license per administrator and per agents.

Pros

This is a very powerful tool, you can set scripts, updates, manage networks and set alerts and policies for one interface.

Cons

It can be very complicated to set up, support is good but not over the top, there are a lack of reporting tools compared to what you can automate.

Review Source
 
 

Ryan from IOFFC
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Powerful software, difficult company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If I were to make the decision today, I'd choose a competing RMM. However after investing hundreds of hours into custom scripts and researching and designing monitoring.. switching RMMs is not an easy task. Consider that accordingly when making your decision. Also know that no solution is turn-key out of the box and that to make the most of your RMM, you will need to invest tech time in such R&D and customization.

Pros

Kaseya built out one of the first and still most powerful RMM tools on the market. They have wide-ranging integrations, a very mature scripting language, and a web-based single-pane-of-glass user interface that is simple but effective. Their remote control tool is extremely fast.

Cons

Dealing with Kaseya as a company has been the stuff of nightmares since I first used it in 2008. Despite massive growth, management overhauls, and continued change.. the company has and still seems to feel as though their clients are an afterthought. I got my hopes up a few times with promises of change and was let down. Pricing has always made me feel a bit "nickel and dimed". Acquisitions and integrations have been a bit buggy (KNM... you had so much potential!!) and have been their focus instead of improving the core product.

Review Source
 
 

harmandeep singh from New York University
Specialty: Education
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2017

November 2017

Kaseya VSA review!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Automation Ease of use Fully Featured Great integration
Pretty good selection of add-ons to extend services out to other areas (SSO, PSA, etc)

Cons

Customer support is terrible.
Purchasing new agent licenses is difficult
slow, lousy features for the price
The UI needs an update, and some of the workflows are less than ideal

Review Source
 
 

Zachary from Yodle
Specialty: Advertising
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Kaseya is awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used this product at a managed service provider and it was great. Very easy to remote into machines and manage software roll outs. Also gives in depth real time updates of managed workstations.

 
 
 
Showing 1-20 of 72

Jeff from Computer Superheroes, Inc.

July 2018

July 2018

As a user since 2008, Kaseya has been a very decent RMM

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Functionality

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Value for Money

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Pros

Fast, powerful remote control and scripting. Easy to use and understand scripting language. Through monitoring.

Cons

the VSA has had some rough spots in the past, but their renewed dedication to the product gives us hope they will keep up with their competition. There are still some bugs and occasional inconveniences/annoyances, but support is dedicated and fast to respond. I guess they're all doing this now, but some of the features that are nice to have are only available at an additional cost. Reliance on legacy technologies like Flash.

Review Source: Capterra
 

Gregory from Graffen
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Great use of User Interface to keep the experience for techs consistent and still fully featured.

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Value for Money

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It really helps decrease the amount of time we spend working on client PCs and allows us to more quickly deploy global solutions to our clients.

Pros

Consistency of user experience and large feature set which allows techs to easily perform tasks while still being powerful.

Cons

Inability to use "Policy Management" for all modules as I haven't seen any 3rd party modules in there, nor have I seen the ability to apply policies for Network Monitor.

I'd also like to see a way to track the amount of time various automation are saving us. Such as software deployments, patch installs, etc. I can do some of this manually by having monitoring open a ticket then the ticket triggers actions which then add time and then close the ticket. But doing this for all automation isn't currently possible and this data would help justify Kaseya and Automation time to administration both internally and externally more readily.

Review Source: Capterra
 

Lynn from Cyber Solutions, LLC
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

Managed Service Provider Review

Ease-of-use

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Nice to have the automation so I don't have to higher staff to due work that can be automated and repeated consistently.

Pros

It is a extremely flexible product, which allows you to make your own end point management tools, but you can also buy the scripts too. Lots of bolt-ons, so you can add as you grow your MSP.

Cons

Needs a bit of work on the remote control tool as it has limited tools on the remote control screen, but then you have to open another management tool for advanced functions. I would also like to see the permission cleaned up as you have to login to see what restricted users can see...not labeled well

Review Source: Capterra
 

Rafeeque from House of anita Dongre
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Easy to deploy more future what we required

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

Easy to acess track inventory remote support proper management systems not high cpu utilization not required any additional bms application

Cons

Cost effective as budget cloud service which is power tool all in one products such as inventory management bms office 365 support complete inventory

Review Source: Capterra
 


April 2018

April 2018

Kaseya VSA is made for a company that is 100% Remote

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

VSA gave us the ability to manage completed remote laptops from a central console. Something as simple as changing the administrator password remotely is priceless to us.

Pros

We are a 100% remote company with strict SOP's and guidelines. We are required to manage laptops that never connect to a domain, no VPN. With the new Software Management Module, we can easily perform all security updates and have a record of these updates in one central location. This new module detects all vulnerabilities (including 3rd party software) and can be as automated as you want it to be.

Cons

Reporting could be better, but that seems to be the case with most software. Reporting what is installed on machines is somewhat difficult.

Review Source: Capterra
 

Mike from Just Tech
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Long term user, very happy with progress of the product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Flexibility, control and strong management capabilities.

Pros

Policy Management has been a big change to the way settings are enforced and monitored. Ease of use with KRC and LiveConnect Extensions has given our level 1 techs faster resolution times. The product has come a long way with integrations and the new Webroot integration is the easiest deployment of AV I've ever seen from Kaseya. Warranty Master is also a very useful integration.

Cons

There is a massive learning curve for my developers understanding some of the procedure development methods. It's very powerful but sometimes counter-intuitive for people with a background in common languages. Some settings that you would think would be under a certain module are hidden in other locations, but that's understandable given the development changes.

Review Source: Capterra
 

Richard from Bespoke IT
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

I moved to Kaseya VSA from N-Able's N-Central product. VSA definitely has more features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
Value for Money
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Support

VSA is allowing me to scale my client base at a far greater rate than I could without the platform. Automating tasks & automating the monitoring of infrastructure saves me lots of time.

Pros

I have found that VSA is so feature rich that you can do basically everything you need from an MSP standpoint. I have appreciated the prompt support when it was required & have found that VSA will really scale quite well. Kaseya gave me 2 free 1.5 hour long sessions with a VSA expert to remotely assist with the initial configuration & to go over all the features.

Cons

Sort of a positive negative comment, VSA is such a vast product that the initial setup process is quite a mission. Probably one of the more negative things is the lack of a quality iPhone/Android application to assist with monitoring alerts.

Review Source: Capterra
 

Erik from Devinix Solutions AB
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Best package for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a managed services provider, we thrive on all the diferent combinations of services that is easy created with Kaseya VSA.

Pros

No tool suits all needs but Kaseya VSA is pretty darn close. The sheer amount of functionality and integration makes it very easy to use as foundation for tons of easy to sell services. The user role system can be customized for many levels of security and the API-access is complete.

Cons

Apart from the basics, the learning curve is pretty steep and the GUI is in need of an innovative overhaul. The servicedesk-module had hugh potential, but was unfortunalty discontinued and left a big hole in the suite.

Review Source: Capterra
 

Travis from K&E Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Product is pretty good but support is awful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Was able to script installations across multiple computers.

Pros

The product can do pretty much everything you want it to. Very granular access to the details of a computer which is nice.

Cons

Some of the modules are not intuitive and the product doesn't work as expected sometimes. Reporting is tough to figure out, the discovery work 50% of the time, and remote control while great when it works only 90% of the time which is good until you have the owner of a company on the phone and need to support them. Remote control should be close to 100% reliable in my opinion.

Review Source: Capterra
 

Jack from Simplified IT Consulting

April 2018

April 2018

Overall we have a positive experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It works when setup correctly. Patching and alerting are a great feature. There are a lot of features we do not use yet, but are slowly getting to it

Cons

It can be difficult to setup features and tasks. Liveconnect and OnDemand are VERY slow for us. It feels clunky. The on demand agent is just to large so we use an alternate solution for on demand support for clients without agents.

Review Source: Capterra
 


April 2018

April 2018

I bit dated, but good functionality.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Pros

It has good functionality for things like private or shared remote control. You can save different views to have groups of devices at the ready.

Cons

The interface is a bit clunky. And, I wish the views could be more precisely configured. Like "mac's bound to login server", etc.

Review Source: Capterra
 


April 2018

April 2018

In the past I used a few other RMM's and with the exception of a few bugs this one works well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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It allows me to manage many pc's with less effort across multiple organizations. If I need to push a script to several organizations that does the same thing it is as easy as deploying it in one place.
I also find the Live Connect functions to save time not always having to VPN in to different clients to gain remote access to client PC's.

Pros

Policy Driven Events allow events to be happen by clients and departments easily.
Easy to navigate dashboard.
Scripting works well and has some nice functionality already out of the box.

Cons

The Live connect can be a little glitchy.
Would like to see third party updating added with out an add-in.
Would like to see alerting improved by adding function like notification when a parameter like cpu usage returns to normal.



Review Source: Capterra
 

Rajendra from Srida IT Consulting and Services Pvt Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Excellent tool to automate regular system admin activities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The feature set is good and it is stable overall. It has been very good at alerting, monitoring and backups.

Pros

Patch Management, Remote Monitoring and Scripting
LiveConnect, plug-ins, Automation Exchange.
Automation Ease of use Fully Featured Great integration
The feature set is good and it is stable overall. It has been very good at alerting, monitoring and backups.

Cons

terrible customer service, NO Support, slow, lousy features for the price

Constantly have to uninstall live connect and reinstall. Seems the only way to maintain good connections.

Review Source: Capterra
 

Daniel from DJC SYSTEMS

April 2018

April 2018

Not valued, no Australian support or love.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

Used to be the industry leader. Agent procedures work well although haven't advanced in years. Browser based, works on PC & Mac.

Cons

Old interface, every new module costs more money, no progress or RELEVANT updates to the core product, arrogant company, buggy software.

Review Source: Capterra
 

Tim from InterWorks, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Powerful and capable, but the ui is awful. Monitoring is severely lacking as well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Patch management and remote control are Kaseya VSA's biggest strengths.

Pros

Policy management is great but it does not support KNM which limits our power and ease of management. LiveConnect is great for remote control but also feels half baked.

Cons

User interface and KNM not receiving the same attention as traverse. Other products have a been able to maintain and improve monitoring, notifications, dashboards, and the management of. Kaseya feels like it has been stagnant.

Review Source: Capterra
 

Meir from BMG

April 2018

April 2018

A full-featured product that could use better support and documentation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Remote Monitoring and Management of user PCs.

Pros

This software is very full-featured and allows quite a bit of granular control and automation. It continues to improve and has a nice amount of features that are included.

Cons

Features that would be nice to have in the base version must be purchased as additional plug-ins so that one feels somewhat "nickeled and dimed" every time you want to expand your feature-set.
The cost is on the higher end for a remote management product which could be justifiable if the support were better. I have found that it is a mixed bag of tricks in terms of how quickly you get a response and every time my ticket is addressed it is outsourced to someone for whom English is a 2nd or 3rd tongue. I don't have a problem with the outsourcing aspect but I often find there is more than a bit of a communication gap and it can be frustrating spending a solid chunk of time trying to get my point across due a language barrier. If this were a very low-cost product this would be more understandable but it is not.
There is also a very solid learning curve in terms of understanding all of the features. They offer a Kaseya University option to address that (which I am currently involved with) but it requires a subscription that keeps having to be renewed or you lose access. As the content is static, it would be much better to have a pay once and access forever -certainly for the same version.

Review Source: Capterra
 

Nathan from BlueRock Technologies
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Kaseya VSA allows us to manage our customer endpoints from a single pane of glass.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to quickly connect to a remote endpoint is probably our most used feature. We also have many Agent Procedures (scripts) scheduled that maintain the endpoints in the background (disk cleanup, log pruning, patching, etc.)

Cons

When something doesn't work well, it can be difficult to troubleshoot. Sometimes and endpoint won't be able to receive Windows patches or antivirus definitions, and the error message reported in the VSA is vague.

Review Source: Capterra
 

Kevin from Non profit
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Experience was worth for our buisness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Managing multiple company remotely.

Pros

Being able to manage multiple machines using just 1 platform. My favorite is being able to help users remotely and using live connect.

Cons

We are not told when certain bugs are in place. I would like to be more aware of current bugs so i know how to operate around them.

Review Source: Capterra
 

Jonathan from Middle Tennessee State University
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Onboarding was ok. I wish Kaseya would've been more involved.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Support

It makes management of end point assets MUCH easier.

Pros

This software has so many great features. My favorite modules are the Agent, Software Deployment modules. These are where I spend the bulk of my time.

Cons

The software is NOT easy to use, and the documentation on how to use it is not very easy to find. This is my largest pain point with Kaseya.

Review Source: Capterra
 

Neil from Harbor Homes, Inc
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Over all good software that lets us easily do some tasks.

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Value for Money

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Consolidated control panel for all machines on our multi-homed network, remove control of end points, software pushes, cheap licenses for Kapersky and Malwarebytes. The ability to quickly find who has what hardware.

Pros

I love that I can quickly and easily identify machines and push antivirus and anti-malware to them with a few clicks. I love the remote control capabilities.

Cons

When the install fails their doesn't appear to be an easy way to fix it. Changing computer names does not update he name in the client, and thus in the control panel. You have to uninstall and reinstall the client to correct it.

Review Source: Capterra
 
 
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