Kaseya VSA Software


 

Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, auditing, monitoring performance and reporting.

Users can receive complaints, generate complaint tickets and service complaints around systems, servers, networks and mobile devices remotely. Designed for in-house IT staff, Kaseya VSA provides an integrated IT management platform to manage IT issues and service complaints remotely.

The patch management module automatically updates servers, workstations and users’ computers with the security patches and software updates. IT staff members can schedule updates at an individual system level, departmental level or throughout the entire organization. The solution provides information on CPU, network bandwidth and server load through an integrated console to monitor the performance of IT infrastructure in real-time.

Kaseya VSA is available on a per user per month basis that includes support through an online knowledge base.

 

Kaseya VSA - Remote asset management
 
  • Kaseya VSA - Remote asset management
    Remote asset management
  • Kaseya VSA - Asset summary
    Asset summary
  • Kaseya VSA - Patch management
    Patch management
  • Kaseya VSA - Set multiple updates
    Set multiple updates
Supported Operating System(s):
Web browser (OS agnostic)

72 Reviews of Kaseya VSA

 

Start your review of Kaseya VSA

Click to start
https://www.softwareadvice.com/help-desk/kaseya-vsa-review/
Software Advice Reviews (5)
More Reviews (67)

Showing 1-5 of 5

Andrew from Managed IT Systems, Inc.
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Very unsatisfied

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

For an established RMM tool, one would expect better performance and reliability. The constant connection problems will cost countless hours every month in productivity.

Pros

The ability to categorize a site into subsites, creating tasks from scripts is very easy (although creating your own is not for the majority of users), easy to install.

Cons

Constant disconnects, too many steps to accomplish tasks that other RMM tools do much better, Live Connect is not seamless and requires logging into almost every time, registry editor does not show actual data and only keys, navigation in the menu does not always pull results, saved credentials suddenly no longer work, no ability to drag and drop from local to remote and vice-versa....there are honestly too many negative aspects to the program compared to other tools out there.

Review Source
 
 

Bianca from Infinit Technology Solutions
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Power management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using this since 2013, there still a lot I need to learn, this program gives you a lot of opportunities if configured properly. You can have hosted or on premises either way it will cust you some change, you license per administrator and per agents.

Pros

This is a very powerful tool, you can set scripts, updates, manage networks and set alerts and policies for one interface.

Cons

It can be very complicated to set up, support is good but not over the top, there are a lack of reporting tools compared to what you can automate.

Review Source
 
 

Ryan from IOFFC
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Powerful software, difficult company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If I were to make the decision today, I'd choose a competing RMM. However after investing hundreds of hours into custom scripts and researching and designing monitoring.. switching RMMs is not an easy task. Consider that accordingly when making your decision. Also know that no solution is turn-key out of the box and that to make the most of your RMM, you will need to invest tech time in such R&D and customization.

Pros

Kaseya built out one of the first and still most powerful RMM tools on the market. They have wide-ranging integrations, a very mature scripting language, and a web-based single-pane-of-glass user interface that is simple but effective. Their remote control tool is extremely fast.

Cons

Dealing with Kaseya as a company has been the stuff of nightmares since I first used it in 2008. Despite massive growth, management overhauls, and continued change.. the company has and still seems to feel as though their clients are an afterthought. I got my hopes up a few times with promises of change and was let down. Pricing has always made me feel a bit "nickel and dimed". Acquisitions and integrations have been a bit buggy (KNM... you had so much potential!!) and have been their focus instead of improving the core product.

Review Source
 
 

harmandeep singh from New York University
Specialty: Education
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2017

November 2017

Kaseya VSA review!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Automation Ease of use Fully Featured Great integration
Pretty good selection of add-ons to extend services out to other areas (SSO, PSA, etc)

Cons

Customer support is terrible.
Purchasing new agent licenses is difficult
slow, lousy features for the price
The UI needs an update, and some of the workflows are less than ideal

Review Source
 
 

Zachary from Yodle
Specialty: Advertising
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Kaseya is awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used this product at a managed service provider and it was great. Very easy to remote into machines and manage software roll outs. Also gives in depth real time updates of managed workstations.

 
 
 
Showing 1-20 of 67

Mike from Just Tech
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Long term user, very happy with progress of the product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Flexibility, control and strong management capabilities.

Pros

Policy Management has been a big change to the way settings are enforced and monitored. Ease of use with KRC and LiveConnect Extensions has given our level 1 techs faster resolution times. The product has come a long way with integrations and the new Webroot integration is the easiest deployment of AV I've ever seen from Kaseya. Warranty Master is also a very useful integration.

Cons

There is a massive learning curve for my developers understanding some of the procedure development methods. It's very powerful but sometimes counter-intuitive for people with a background in common languages. Some settings that you would think would be under a certain module are hidden in other locations, but that's understandable given the development changes.

Review Source: Capterra
 

Richard from Bespoke IT
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

I moved to Kaseya VSA from N-Able's N-Central product. VSA definitely has more features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

VSA is allowing me to scale my client base at a far greater rate than I could without the platform. Automating tasks & automating the monitoring of infrastructure saves me lots of time.

Pros

I have found that VSA is so feature rich that you can do basically everything you need from an MSP standpoint. I have appreciated the prompt support when it was required & have found that VSA will really scale quite well. Kaseya gave me 2 free 1.5 hour long sessions with a VSA expert to remotely assist with the initial configuration & to go over all the features.

Cons

Sort of a positive negative comment, VSA is such a vast product that the initial setup process is quite a mission. Probably one of the more negative things is the lack of a quality iPhone/Android application to assist with monitoring alerts.

Review Source: Capterra
 

Erik from Devinix Solutions AB
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Best package for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a managed services provider, we thrive on all the diferent combinations of services that is easy created with Kaseya VSA.

Pros

No tool suits all needs but Kaseya VSA is pretty darn close. The sheer amount of functionality and integration makes it very easy to use as foundation for tons of easy to sell services. The user role system can be customized for many levels of security and the API-access is complete.

Cons

Apart from the basics, the learning curve is pretty steep and the GUI is in need of an innovative overhaul. The servicedesk-module had hugh potential, but was unfortunalty discontinued and left a big hole in the suite.

Review Source: Capterra
 

Travis from K&E Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Product is pretty good but support is awful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Was able to script installations across multiple computers.

Pros

The product can do pretty much everything you want it to. Very granular access to the details of a computer which is nice.

Cons

Some of the modules are not intuitive and the product doesn't work as expected sometimes. Reporting is tough to figure out, the discovery work 50% of the time, and remote control while great when it works only 90% of the time which is good until you have the owner of a company on the phone and need to support them. Remote control should be close to 100% reliable in my opinion.

Review Source: Capterra
 

Jack from Simplified IT Consulting

April 2018

April 2018

Overall we have a positive experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It works when setup correctly. Patching and alerting are a great feature. There are a lot of features we do not use yet, but are slowly getting to it

Cons

It can be difficult to setup features and tasks. Liveconnect and OnDemand are VERY slow for us. It feels clunky. The on demand agent is just to large so we use an alternate solution for on demand support for clients without agents.

Review Source: Capterra
 


April 2018

April 2018

I bit dated, but good functionality.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It has good functionality for things like private or shared remote control. You can save different views to have groups of devices at the ready.

Cons

The interface is a bit clunky. And, I wish the views could be more precisely configured. Like "mac's bound to login server", etc.

Review Source: Capterra
 


April 2018

April 2018

In the past I used a few other RMM's and with the exception of a few bugs this one works well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It allows me to manage many pc's with less effort across multiple organizations. If I need to push a script to several organizations that does the same thing it is as easy as deploying it in one place.
I also find the Live Connect functions to save time not always having to VPN in to different clients to gain remote access to client PC's.

Pros

Policy Driven Events allow events to be happen by clients and departments easily.
Easy to navigate dashboard.
Scripting works well and has some nice functionality already out of the box.

Cons

The Live connect can be a little glitchy.
Would like to see third party updating added with out an add-in.
Would like to see alerting improved by adding function like notification when a parameter like cpu usage returns to normal.



Review Source: Capterra
 

Rajendra from Srida IT Consulting and Services Pvt Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Excellent tool to automate regular system admin activities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The feature set is good and it is stable overall. It has been very good at alerting, monitoring and backups.

Pros

Patch Management, Remote Monitoring and Scripting
LiveConnect, plug-ins, Automation Exchange.
Automation Ease of use Fully Featured Great integration
The feature set is good and it is stable overall. It has been very good at alerting, monitoring and backups.

Cons

terrible customer service, NO Support, slow, lousy features for the price

Constantly have to uninstall live connect and reinstall. Seems the only way to maintain good connections.

Review Source: Capterra
 

Daniel from DJC SYSTEMS

April 2018

April 2018

Not valued, no Australian support or love.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Used to be the industry leader. Agent procedures work well although haven't advanced in years. Browser based, works on PC & Mac.

Cons

Old interface, every new module costs more money, no progress or RELEVANT updates to the core product, arrogant company, buggy software.

Review Source: Capterra
 

Tim from InterWorks, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Powerful and capable, but the ui is awful. Monitoring is severely lacking as well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Patch management and remote control are Kaseya VSA's biggest strengths.

Pros

Policy management is great but it does not support KNM which limits our power and ease of management. LiveConnect is great for remote control but also feels half baked.

Cons

User interface and KNM not receiving the same attention as traverse. Other products have a been able to maintain and improve monitoring, notifications, dashboards, and the management of. Kaseya feels like it has been stagnant.

Review Source: Capterra
 

Meir from BMG

April 2018

April 2018

A full-featured product that could use better support and documentation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Remote Monitoring and Management of user PCs.

Pros

This software is very full-featured and allows quite a bit of granular control and automation. It continues to improve and has a nice amount of features that are included.

Cons

Features that would be nice to have in the base version must be purchased as additional plug-ins so that one feels somewhat "nickeled and dimed" every time you want to expand your feature-set.
The cost is on the higher end for a remote management product which could be justifiable if the support were better. I have found that it is a mixed bag of tricks in terms of how quickly you get a response and every time my ticket is addressed it is outsourced to someone for whom English is a 2nd or 3rd tongue. I don't have a problem with the outsourcing aspect but I often find there is more than a bit of a communication gap and it can be frustrating spending a solid chunk of time trying to get my point across due a language barrier. If this were a very low-cost product this would be more understandable but it is not.
There is also a very solid learning curve in terms of understanding all of the features. They offer a Kaseya University option to address that (which I am currently involved with) but it requires a subscription that keeps having to be renewed or you lose access. As the content is static, it would be much better to have a pay once and access forever -certainly for the same version.

Review Source: Capterra
 

Nathan from BlueRock Technologies
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Kaseya VSA allows us to manage our customer endpoints from a single pane of glass.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to quickly connect to a remote endpoint is probably our most used feature. We also have many Agent Procedures (scripts) scheduled that maintain the endpoints in the background (disk cleanup, log pruning, patching, etc.)

Cons

When something doesn't work well, it can be difficult to troubleshoot. Sometimes and endpoint won't be able to receive Windows patches or antivirus definitions, and the error message reported in the VSA is vague.

Review Source: Capterra
 

Kevin from Non profit
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Experience was worth for our buisness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Managing multiple company remotely.

Pros

Being able to manage multiple machines using just 1 platform. My favorite is being able to help users remotely and using live connect.

Cons

We are not told when certain bugs are in place. I would like to be more aware of current bugs so i know how to operate around them.

Review Source: Capterra
 

Jonathan from Middle Tennessee State University
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Onboarding was ok. I wish Kaseya would've been more involved.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It makes management of end point assets MUCH easier.

Pros

This software has so many great features. My favorite modules are the Agent, Software Deployment modules. These are where I spend the bulk of my time.

Cons

The software is NOT easy to use, and the documentation on how to use it is not very easy to find. This is my largest pain point with Kaseya.

Review Source: Capterra
 

Neil from Harbor Homes, Inc
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Over all good software that lets us easily do some tasks.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Consolidated control panel for all machines on our multi-homed network, remove control of end points, software pushes, cheap licenses for Kapersky and Malwarebytes. The ability to quickly find who has what hardware.

Pros

I love that I can quickly and easily identify machines and push antivirus and anti-malware to them with a few clicks. I love the remote control capabilities.

Cons

When the install fails their doesn't appear to be an easy way to fix it. Changing computer names does not update he name in the client, and thus in the control panel. You have to uninstall and reinstall the client to correct it.

Review Source: Capterra
 

Scott from Impact Technology Group

April 2018

April 2018

Overall good. There are many features we use with the VSA and add-ins

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Live Connect has been a great addition to the RMM Platform.
We use service desk for our helpdesk ticketing system and enjoy the many ways it can be tweaked to fit .

Cons

Getting the solution setup was a difficult task, especially the service desk.
I with there was more options/fields for asset tracking and management. Fields like Purchase Date, Expiration Date/Renewal Date, automated checks for Dell warranty information, domain expiration tracking.

Review Source: Capterra
 

Brad from TracSoft

April 2018

April 2018

Great software if you use it all. You definitely pay for it though.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software does everything you need for managing literally thousands of machines, you just have to pay for it and be willing to put up with the times it doesn't work.

Cons

Very buggy on updates. New products are frequently launched then abandoned a few years later for something newer.

Review Source: Capterra
 

Robbie from Wilson Technology Group, Inc.

April 2018

April 2018

Robust product with tons of configuration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Lots of configuration options and customizations. Potential to do so many things with it. I like the ability to see software and hardware inventory quickly and run reports.

Cons

Not user friendly, requires some indepth knowledge to use it, remote control software not as robust with features requiring Live Connect for file transfer, chat, etc in separate portion of the app instead of inside remote control app.

Review Source: Capterra
 

Reggie from TracSoft
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Very good experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased productivity.

Pros

The breath of features. Central remote control across all devices is great. The polices and monitoring are great assets for supporting a lot of devices with fewer tech people. We have been very satisfied with the product.

Cons

Even thought it is a positive the quantity of features can also be a little overwhelming. We have had the software for several years and we still do not feel like we utilize the software the way it could be. Not sure if we do not know the best channels but having more support would be helpful. We talk to sales people more than support people.

Review Source: Capterra
 

Scott from Breckenridge Grand Vacations
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

We have been using Kaseya for many years. There are some frustrations . Overall the VSA works well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Asset management and OS and software patching have been very valuable. The Kaseya Remote Control is fast and easy to use. Our entire team uses it every day to support our end users.

Pros

We are a private company that uses the VSA for supporting our internal network and users. As an asset management platform the VSA works well. We are able to leverage the many support features to provide assistance to our end users.

Cons

The integration with end point security has been tough. The management platform for EPS was frustrating and difficult to understand. We experienced false positives on a daily basis on the EPS solution. Ultimately we moved away from the Kaseya/Kaspersky solution for end point security.

We used the ticketing system for years before moving away from it last year. We found that the ticketing module did not provide the flexibility our team needed to track and manage tickets in the most efficient way possible. The ticket module was one of the modules that did not get much attention and did not get updates because we were pushed to the service desk solution.

Review Source: Capterra
 
 
Write a Review