--- title: "Kaseya VSA Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Kaseya VSA. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Kaseya VSA is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/kaseya-vsa-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / [Kaseya VSA](https://www.softwareadvice.com/help-desk/kaseya-vsa-profile/) / Kaseya VSA Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/kaseya-vsa-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/kaseya-vsa-profile/alternatives/) # Kaseya VSA User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 207 ### Secondary ratings - Ease of use: 3.6/5 - Customer support: 3.6/5 - Value for money: 3.7/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 73 reviews (35%) - 4 stars: 87 reviews (42%) - 3 stars: 36 reviews (17%) - 2 stars: 7 reviews (3%) - 1 star: 4 reviews (2%) ### Most mentioned pros - It helps with remote access, security, customer support, and managing computers without having to jump between a bunch of tools. - Kaseya VSA has been helpful for remote access, managing devices, and keeping up with security and support across multiple clients. - For the value, it gives a lot of tools in one place once everything is set up. ### Most mentioned cons - My one and only gripe with Kaseya is the clunky-ness of the interface and how it looks and feels like software out of the mid-90s. - Horrible frightening company. If they have to scam to sell, don't even ask for anything from them or you will be scammed thousands of dollars. - It feels a bit outdated and clunky at times, making navigation a bit difficult. ## Kaseya VSA customer reviews Showing reviews 1-25 of 207 (page 1). ### Comprehensive IT Management with Robust Security Features - Overall rating: 5/5 - Reviewer: Kavindu Githsara K. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, Kaseya VSA is a powerful and comprehensive IT management tool with a range of features that can help streamline IT operations and improve security. While it may be complex and costly for some organizations, it can be a worthwhile investment for those in need of robust IT management capabilities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the major strengths of Kaseya VSA is its remote management capabilities. The software allows us to remotely manage devices and endpoints from a single, centralized console, which saves time and effort. It also offers automation features, such as automated patch management, which helps keep our devices secure and up-to-date without manual intervention.Another key advantage of Kaseya VSA is its security features. The software includes a range of security tools, such as antivirus and anti-malware protection, as well as vulnerability scanning and remediation capabilities. These tools help us to maintain a secure IT environment and protect our company data from potential threats. #### Cons However, there are some downsides to Kaseya VSA. The software can be complex and difficult to use, particularly for those who are not familiar with IT management tools. It can take time to learn how to navigate the software and configure it to meet our specific needs. --- ### increasing helpdesk staff productivity - Overall rating: 5/5 - Reviewer: andrey g. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. -- Tactical Responsibilities Use remote monitoring and management tool KASEYA to deliver pro-active remote support Establish monitoring and maintenance necessary for new and existing clients Monitors Server Windows Operating System performance and takes action to resolve problems Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems Monitors Workstation Windows Operating System performance and escalate actions Monitors network Devices status and performance and escalate actions Monitors Storage Devices health and takes action to resolve problems Monitors VMware Infrastructure performance and takes action to resolve problems Prepare and present service and monitoring reports to management regularly Documents problems and resolutions on production servers Completes scheduled audits and provides reports to customers periodically #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES related to "Service Management Maturity model" thanks to Kaseya we achieved 1. Analyze trends 2. Set thresholds 3. Predict problems 4. measure applications availability 5. Automate (highly appreciable when you handle hundreds of devices) 6. Mature Problem Configuration, change, asset and performance management 7. Increase Security in multiple layers 8. Manage the entire Windows updates process 9. Remote Control 10. Compliance and audit Reports #### Cons unfortunately using kaseya core modules, it is not stronger to manage network devices #### Reasons for choosing Kaseya VSA integration with internal and third party products --- ### Kaseya Review - Overall rating: 5/5 - Reviewer: Mark W. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Their tech support was very helpful in helping me to get it up and running initially. Overall I would recommend it to a MSP or IT director with a lot of computers and/or branch offices. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Kaseya VSA is very powerful and makes managing large groups of computers much easier. There are a number of different tools that allow remote control, remote task management, event monitoring, alarms, inventory and auditing, software inventory, push programs and patches and more. It's been around for quite a few years and is a leader in the MSP arena. I have the on-premises version and run it off of a local web server. #### Cons It's a little tricky getting it setup initially. I think the Cloud version would be much easier to implement but I opted for the on-prem version because it had a few more extra features and was less expensive. --- ### Kaseya VSA - Not just for MSPs - Overall rating: 5/5 - Reviewer: Charles F. - Verified reviewer: Yes - Industry: Executive Office - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. This has helped me in the process of updating all of our devices to the newest Office and Windows 10. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field. I'm the IT Security Manager with all the hats in the IT world at a large confectionery broker. I manage over 250+ devices on my own, with the help of Kaseya VSA. I could not do my day-to-day job without Kaseya VSA. #### Cons I'm not a fan of the app as the functionality seems to be spotty. Right-clicking the client app sometimes brings up a menu, and sometimes it only offers a simple selection of "Refresh". This is my only gripe in the 3 years I've been using this product. #### Reasons for switching to Kaseya VSA We switched from LogMeIn due to increased functionality with Kaseya VSA. LogMeIn simply offered inadequate remote access performance, whereas, Kaseya VSA is the fastest I've seen. --- ### Kaseya VSA Review - Overall rating: 4/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good overall experience although my service desk have had confidence knocked in the product with recent outages. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features. #### Cons At times, not user friendly and hard to navigate. #### Reasons for choosing Kaseya VSA Price #### Reasons for switching to Kaseya VSA Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features. --- ### Kaseya wins the award for worst support in any software I've ever used - Overall rating: 2/5 - Reviewer: Andy D. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered embarrassingly disappointing #### Ratings breakdown - Ease of use: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The software is actually quite good when it works properly. It has a huge amount of features. #### Cons Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it. First point of support is guys in India with no idea of manners and very little training on Kaseya. I currently have tickets open weeks and some for months. I have been in IT for 16 years and never experienced such dreadful support. #### Reasons for choosing Kaseya VSA Kaseya was cheap, maybe you get what you pay for? #### Reasons for switching to Kaseya VSA Their support wasn't great but nowhere near as bad as Kaseya --- ### Feedback - Overall rating: 4/5 - Reviewer: Eddie V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Asset management, API into ITGlue/BMS as we're a full Kaseya house and remote access #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Being able to remote into devices easily #### Cons Poor Reporting, Live connect disconnects #### Reasons for choosing Kaseya VSA Not as complicated as ConnectWise and the entire suite fits our business requirements --- ### A great product Until the Company Was Sold - Overall rating: 3/5 - Reviewer: Eli P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have switche3d most of my endpoint management to competing products because I have had much better results. Overall, I am not satisfied with Kaseya VSA. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Kaseya is a powerful product that allows you to complete a wide variety of endpoint management tasks. Reporting is stronger than in some competing products. #### Cons I was very happy with the product until it was sold a few years ago. Support used to be very good and management was quick to assist with problems that we found. After the company was sold, the quality of support greatly deceased and the product stagnated. #### Reasons for choosing Kaseya VSA At the time it was purchased, quality and support was greater than competing products. --- ### A full-featured product that could use better support and documentation - Overall rating: 4/5 - Reviewer: Meir G. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Remote Monitoring and Management of user PCs. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros This software is very full-featured and allows quite a bit of granular control and automation. It continues to improve and has a nice amount of features that are included. #### Cons Features that would be nice to have in the base version must be purchased as additional plug-ins so that one feels somewhat "nickeled and dimed" every time you want to expand your feature-set. The cost is on the higher end for a remote management product which could be justifiable if the support were better. I have found that it is a mixed bag of tricks in terms of how quickly you get a response and every time my ticket is addressed it is outsourced to someone for whom English is a 2nd or 3rd tongue. I don't have a problem with the outsourcing aspect but I often find there is more than a bit of a communication gap and it can be frustrating spending a solid chunk of time trying to get my point across due a language barrier. If this were a very low-cost product this would be more understandable but it is not. There is also a very solid learning curve in terms of understanding all of the features. They offer a Kaseya University option to address that (which I am currently involved with) but it requires a subscription that keeps having to be renewed or you lose access. As the content is static, it would be much better to have a pay once and access forever -certainly for the same version. --- ### Overall positive experience with Kaseya so far, but getting down to brass tacks. - Overall rating: 4/5 - Reviewer: Brett V. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release. #### Cons I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process. --- ### Great Remote Management Software w/ Many Features & a Couple Limitations - Overall rating: 5/5 - Reviewer: Aaron V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The Kaseya tools for managing client endpoints are fantastic. I enjoy how easy it is to install the software on client computers and how quickly it syncs up so that techs can begin remoting onto the endpoint in very short order. Kaseya offers a plethora of tools that can interface with an endpoint without ever having to remote onto a client system as well, which is great for when I don't want to call the client up to get permission to work on their computer. Some of those tools have some minorly annoying limitations, but I'm still willing to give an overall glowing review to this software. We use two different remote management softwares at the company I work for, and I prefer using Kaseya over the other. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Beyond simply remoting onto client endpoints, I really enjoy the ability to carry out various tasks in the background without having to remote on, including: * Running CMD and PowerShell commands * Viewing/editing Registry * Running pre-built and customizable scripts * See installed software * Manage the file system * Etc. We use two different remote management clients, and I find Kaseya to be the faster of the two when it comes to deployment and availability after deployment. Sending commands through the background interface is also much faster than our other software. #### Cons Navigating the registry and file system using the background tools is very clunky. There's lots of scrolling involved, and it doesn't cache all of the entries, so if you need to navigate back up to a parent folder, you need to scroll down all over again and wait for items to reload, which can be time-consuming. Also, in comparison to our other remote management software, it is not as convenient to upload or download items from my computer to the client endpoint using Kaseya. There's nowhere to do so from the remote connection interface. --- ### Kaseya VSA is easy to use and learn - Overall rating: 5/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used Screen Connect, Teamview, logmein before coming here with Kaseya and kaseya by far the best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Kaseya has been a staple at our msp for years. It was easy to deploy, easy to update and just simple for new techs to get the hang of. It has all the features we need to support our clients remotely without a problem #### Cons Nothing I don't like at this time, everything is working as advertised and kaseya has been updating regularly. VSAX has been delayed but that is ok! --- ### Kaseya user experience - Overall rating: 4/5 - Reviewer: Jo T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is a secure remote connection software that allows you to assist anyone and give the power to deploy software. #### Cons It disconnects sometimes and doesn't want want to always connect. --- ### Have used Kaseya 7+ years. I can do more in Kaseya than if I'm physically seated at the endpoint. - Overall rating: 5/5 - Reviewer: Racey C. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have logged, literally, thousands of hours in Kaseya. As stated above, I can do more in the VSA than if I'm in front of the PC. Hugely powerful. People ask me "So what kind of things have you done with Kaseya besides just remote into a desktop"? Then I give them a simple example, such as how I wrote a small agent procedure that allowed me to uninstall Office 2010, install Office 2013, and activate the product with a license key on more than 350 endpoints with (literally) three mouse clicks. And I did it with a 100% silent uninstall/install while the user was logged in and working. They had no idea anything was even happening with their workstation. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment. #### Cons Identifying a con is tough. The only drawback I would point out is that for brand new users there can be quite a bit of learning curve when you delve into the really powerful features. For example, writing complex agent procedures takes experience. That being said, the initial basic use of the most common features is easy to pick up right away, so even the learning curve isn't a big deal. When you're ready to "do more" and invest the additional time to learn the more advanced features, they're there waiting for you. For basic help desk folks, they may never need to go beyond the surface features. --- ### Hopeful for change and more efficient software - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Much better than the first experience I had with them. The people are good people and I trust and hope things are going to get better. It takes a while to implement all of the new changes that need to be done to keep up with all of the changes that Microsoft is making to the patching engine alone. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like the web based application and the abilities that it currently has. Much better performance that the previous systems we have used. I like having all of the modules in one pane of glass. #### Cons The slow development cycle. Icons reverting back to non-customized images every other upgrade. New modules that are released are not ready for prime time and are lacking in functions that we need as MSPs. There appears to be no partner beta program, which is unfortunate. --- ### Good Platform for MSP's - Overall rating: 3/5 - Reviewer: Hugh M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would say our overall experience has been a 3/5, the alerts and information on agent workstations come in handy. The file transfer feature to and from agent systems crashed a few times in our early days when transferring between MacOS and Windows. The chat feature needs improving as although it opens a browser window it doesn't automatically go to the chat which can result in users on agent systems sometime closing window not knowing why it's opened. Would be nice if chat just opened up in a window directly. A mobile app has been promised from sometime now and would be really appreciated. Ease of deployment for windows is great, however it's best to wait a month or two before updating to the latest MacOS release as we've found the Kaseya agent isn't always updated at the time of MacOS new releases. We also love the feature to update the agent icon to our own branding, again this works great on Windows but found icon reverts to stock image on MacOS after a few reboots. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros We have both Windows and Mac admins and the ability to be able to administer from both platforms was a key a factor in our decision to use Kaseya VSA for our MSP business. #### Cons Connecting to an agent desktops can be delayed, we sometimes found we had to close and reopen the live connect app multiple times to connect to a host. This however works a little better when trying to connect directly from a browser. --- ### Great software, takes time to make great - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the software is great, I have tried all the major RMM software options over the past 10 years and still feel Kaseya VSA is the top of the line one. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Scripting engine is better than other RMM software I have used. Remote Control protocol is fast and has useful features like session shadowing on Terminal Servers. Lots of community support for Addon for popular software. #### Cons Support over the past 10 years has always been bad, there have been ups and downs but overall not good. Tree/Hierarchy for settings still seems like an after thought Promised features that never arrive. --- ### We have been using Kaseya for many years. There are some frustrations . Overall the VSA works well - Overall rating: 4/5 - Reviewer: Scott B. - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Asset management and OS and software patching have been very valuable. The Kaseya Remote Control is fast and easy to use. Our entire team uses it every day to support our end users. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros We are a private company that uses the VSA for supporting our internal network and users. As an asset management platform the VSA works well. We are able to leverage the many support features to provide assistance to our end users. #### Cons The integration with end point security has been tough. The management platform for EPS was frustrating and difficult to understand. We experienced false positives on a daily basis on the EPS solution. Ultimately we moved away from the Kaseya/Kaspersky solution for end point security. We used the ticketing system for years before moving away from it last year. We found that the ticketing module did not provide the flexibility our team needed to track and manage tickets in the most efficient way possible. The ticket module was one of the modules that did not get much attention and did not get updates because we were pushed to the service desk solution. --- ### Kaseya has overall been very good for our company. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We do all of our management for remote agents with this software but would look elsewhere if it was not so hard to switch and if we did not have so much money invested in the product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The feature set is good and it is stable overall. It has been very good at alerting, monitoring and backups. #### Cons It feels bloated and slow at times. The filtering and search are not great. We have had lots of problems with remote control, sometimes it works, then it breaks and then they fix it. --- ### In the past I used a few other RMM's and with the exception of a few bugs this one works well. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It allows me to manage many pc's with less effort across multiple organizations. If I need to push a script to several organizations that does the same thing it is as easy as deploying it in one place. I also find the Live Connect functions to save time not always having to VPN in to different clients to gain remote access to client PC's. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Policy Driven Events allow events to be happen by clients and departments easily. Easy to navigate dashboard. Scripting works well and has some nice functionality already out of the box. #### Cons The Live connect can be a little glitchy. Would like to see third party updating added with out an add-in. Would like to see alerting improved by adding function like notification when a parameter like cpu usage returns to normal. --- ### Kaseya touts a powerful system, but their Mac support is poor and their alerting is confusing compared with others. - Overall rating: 3/5 - Reviewer: Dan G. - Verified reviewer: Yes - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered I feel that this software is better for people who are extremely tech savvy and can tell right off which alerts can be ignored, and which ones are legitimate. We received thousands of alerts per month, with only maybe 10% of them being actionable items. This service ended up being quite a time-consuming. Also, with its per-agent pricing, the costs got a bit out of control. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It is easy to deploy Kaseya. I like the integration with the Amazon cloud backup and the antivirus. The dashboard looks nice, and you can run custom scripts to help maintain your systems. #### Cons Many extraneous alerts come through, and it's difficult to manage which monitors you want. Also, it advertises Mac support, but the agent crashes on Mac quite a bit and there aren't half as many management features on Mac as their are on PC. Every time Apple OS updates, there's a problem with the Kaseya agent. We switched off of this software. It is very expensive for what it does, and there are good alternatives. --- ### Great automation tool but starting to so its age due to minimal enhancements - Overall rating: 3/5 - Reviewer: David S. - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The automation and flexibility to configure and use for our needs not what a industry expert thinks you should do. #### Cons The lack of enhancements to the core functionality. Modules like Agent Producedures, Reporting and Monitoring have had not major changes for the last 3+ years. But these are core to making Kaseya VSA a leading RMM product --- ### One of the best RMMs available for managed service providers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I absolutely love Kaseya VSA. It's made managing client endpoints and servers a breeze. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The If/Then style of scripting is easy to figure out and hit the ground running. Software management does a pretty good job with Windows and 3rd Party Patching, to where I don't feel like I need any additional software to help me maintain this. #### Cons The interface makes it feel a little overwhelming for someone new. It's difficult to find things/features because of how capable the software is. --- ### Great use of User Interface to keep the experience for techs consistent and still fully featured. - Overall rating: 5/5 - Reviewer: Gregory M. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It really helps decrease the amount of time we spend working on client PCs and allows us to more quickly deploy global solutions to our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Consistency of user experience and large feature set which allows techs to easily perform tasks while still being powerful. #### Cons Inability to use "Policy Management" for all modules as I haven't seen any 3rd party modules in there, nor have I seen the ability to apply policies for Network Monitor. I'd also like to see a way to track the amount of time various automation are saving us. Such as software deployments, patch installs, etc. I can do some of this manually by having monitoring open a ticket then the ticket triggers actions which then add time and then close the ticket. But doing this for all automation isn't currently possible and this data would help justify Kaseya and Automation time to administration both internally and externally more readily. --- ### Highly Recommend VSA - Overall rating: 4/5 - Reviewer: Ryan L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Have used this product for over 2 years and have no regrets. Has helped us respond to our clients faster. In fact we have been able to lower our on site calls. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The remote connection to pc's has reduced our response times greatly. The ability to see what they are doing helps troubleshooting the problems quicker. The ability to have their service tags / serial numbers allows us to check and verify warranty. Also, information that is shown on the main screen can help us locate PC's that are older or out dated. #### Cons Updates with Live Connect, some times install will fail and have to uninstall and reinstall. Some connectivity issues when using live connect is slow. ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/kaseya-vsa-profile/reviews/?page=2) --- Kaseya VSA Reviews, Pros and Cons - 2026 Software Advice