Kaseya VSA vs N-sight
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.6 / 5
4.1 / 5
Value for Money
3.7 / 5
4.1 / 5
Customer Support
3.6 / 5
4 / 5
Functionality
4.2 / 5
4.4 / 5
Last Review Written
September 4, 2024
September 8, 2024
Pros/Cons
Pros
- The ease of remotely accessing devices to help resolve issues is amazing. Not to mention the remote aspects of running procedures for software means we don't have to connect to any device.
- I'm very happy and satisfied customer with the outcomes from Kaseya. Kaseya is the best Solution with the Commercial part and the Services from Kaseya support always quick and fast.
- Automation Ease of use Fully Featured Great integration. Pretty good selection of add-ons to extend services out to other areas (SSO, PSA, etc).
Cons
- License issues constantly causing problems, support is hit or miss, AD discovery is completely broken, poor integration with AV products.
- It lacks a low latency feature such as Zoho assist. If your customer has a poor connection, expect key presses to be delayed and your words being typed wrong.
- The most buggy and useless pile of nonsense code in existence.
Pros
- I like that everything is so nicely sorted out. All issues are clearly visible, and the Wall-chart is amazing.
- What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great.
- SolarWinds has a great solutions and been happy with the support. They give generous discounts and allow very attractive solutions to provide more features and products to our clients.
Cons
- Alert status is always green or red, there's no functionality to have a "low priority issue", so I have to treat every failed check as a possible emergency.
- They refused my cancellation and have continued to bill. From their NetSuite: The cancellation has been submitted.
- After losing one of my larger users, the flat rate platform fee made the overall cost a bit much for the remaining users.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
