1 million+ businesses helped, Get advice
Home

/

Computer Inventory Software

/

Kaseya VSA vs New Relic

Kaseya VSA vs New Relic

Get Price Quote
Get Price Quote

Add to Compare

Overall Rating
4.0 (204)
4.5 (187)
Ease-of-Use
3.6 / 5
4.2 / 5
Value for Money
3.7 / 5
4 / 5
Customer Support
3.6 / 5
4.2 / 5
Functionality
4.1 / 5
4.5 / 5
Last Review Written
February 6, 2025
January 30, 2025
Pros/Cons
  • Pros

  • Customers are usually very impressed and excited to see the reports, showing them any and all information they want to see regarding their company.
  • The ease of remotely accessing devices to help resolve issues is amazing. Not to mention the remote aspects of running procedures for software means we don't have to connect to any device.
  • Automation Ease of use Fully Featured Great integration. Pretty good selection of add-ons to extend services out to other areas (SSO, PSA, etc).
  • Cons

  • License issues constantly causing problems, support is hit or miss, AD discovery is completely broken, poor integration with AV products.
  • It lacks a low latency feature such as Zoho assist. If your customer has a poor connection, expect key presses to be delayed and your words being typed wrong.
  • The most buggy and useless pile of nonsense code in existence.
Read all user reviews
  • Pros

  • Its APM features, Creative Dashboards, Browser data, Insights etc. are a great way to keep tab on your products performance and also, keeps you motivated to improve the performance.
  • Don't hesitate to ask for assistance from them. They want to make sure you succeed and are always glad to help you realize more value from your investment.
  • Dashboarding perfromance report capability is also good, helps us to keep on top of our applications perfromance.
  • Cons

  • Opposing the web component, the mobile apps one is very bad. The sdks are very bad and very intrusive, leading to instability of the apps itselfs.
  • The customer support is dreadful. We wait over 5 days for a response and then have to chase.
  • Our main version we run has a memory leak, the NewRelic support team was worthless in troubleshooting.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Product Screenshot
N/A
Explore product images
Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A
N/A
Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos