All Kayako Reviews
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Kayako Reviews
Reviews Summary
Overall Rating
4.0Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
3.9
Customer Support
3.9
Value for money
3.8
Functionality
3.8
Pros
"It does some things very well and makes communications with clients centralized and viewable for everyone on the team, but some of the other features were quite buggy and inconsistent."
"Its the best tickets management software so far because it gets the job done so effectively and efficiently that there is mostly little left for me to do."
"Kayako streamlines customer interactions by centralizing all inquiries onto a single platform."
Cons
"The interface can be quite cluttered creating a tricky navigation at times."
"The unusual price increases the and the inability to auto refresh."
"I feel Kayako can be a bit overwhelming for new users."
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