Kayako

LiveChat

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Ratings & Reviews

Overall Rating

4.03 / 5 (153)

4.64 / 5 (986)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

January 6, 2020

February 17, 2020

Pros/Cons

  • Pros

  • I love it's UX design that feels modern and easy to use. The conversation metaphore is very powerful and automation macros system is really neat.

  • It's been easy to use, and makes it easy to stay on top of many different customer issues. Whenever we have had a question Kayako support is able to fix the issue quickly in real time.

  • Cons

  • Pay to upgrade was the old way of doing things.

  • For the price, they are cheaper better livechat software out there but the support is outstanding. 5 stars for that.

  • Pros

  • Love this software!! Love the whole concept. This is so easy to use and makes customer service so much more efficient!

  • Super easy to use. Great tool for communication and business

  • Cons

  • Sometimes the web app is slow to load when I want to supervise a chat, but otherwise, the software is great.

  • As our business has grown, this program didn't have the features to compete with some of the new services on the market. Great as a simple chat function, but not for more advanced needs.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

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Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots