Kayako

Logikcull

Add to compare

Ratings & Reviews

Overall Rating

4.03 / 5 (153)

4.61 / 5 (260)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

5.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

January 6, 2020

February 21, 2020

Pros/Cons

  • Pros

  • I love it's UX design that feels modern and easy to use. The conversation metaphore is very powerful and automation macros system is really neat.

  • It's been easy to use, and makes it easy to stay on top of many different customer issues. Whenever we have had a question Kayako support is able to fix the issue quickly in real time.

  • Cons

  • Pay to upgrade was the old way of doing things.

  • For the price, they are cheaper better livechat software out there but the support is outstanding. 5 stars for that.

  • Pros

  • I like the simplicity, the customer support, and the pricing. I also appreciate how files and folders can easily be uploaded instead of having to send a flash drive. The

  • Ease of use. This is a very user friendly product and has simplified document review.

  • Cons

  • The learning curve on preparing a production/download took some time, but their customer service is always right there to help.

  • Sometimes the product lags and you have to work slowly. This can hinder the review process in that it take extra time.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots