Kayako

Maximizer CRM

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Ratings & Reviews

Overall Rating

4.03 / 5 (153)

3.97 / 5 (272)

Ease-of-Use

4.0 / 5

3.5 / 5

Value for Money

4.0 / 5

3.5 / 5

Customer Support

4.0 / 5

4.0 / 5

Functionality

4.0 / 5

4.0 / 5

Last Reviewed

January 6, 2020

November 1, 2019

Pros/Cons

  • Pros

  • I love it's UX design that feels modern and easy to use. The conversation metaphore is very powerful and automation macros system is really neat.

  • It's been easy to use, and makes it easy to stay on top of many different customer issues. Whenever we have had a question Kayako support is able to fix the issue quickly in real time.

  • Cons

  • Pay to upgrade was the old way of doing things.

  • For the price, they are cheaper better livechat software out there but the support is outstanding. 5 stars for that.

  • Pros

  • It's great! It's always easy to log in, simple to navigate, customizable... Love it!

  • It is simple and easy to use. Search feature just improved and it is awesome. Easy to use on phone or desktop.

  • Cons

  • - lack of language supported (only English) - Support on Apple is not as good (some features not working) - Support from Maximizer is good, but it might come with a charge

  • It needs a ton of updating! It's useable, but isn't pretty looking.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots