Comparing any other current tools like freshdesk,everest. Etc, this is the best and cost effective tool.

The utter lack of respect I was given as a long time customer was frustrating. I asked to get out of contract in the middle of a year long term for a partial refund.

The user interface looks just plain bad. Chat and knowledge base tools are also mediocre.

It requires a lot of time and effort for setting up. Kayako integration and API's are limited.

Also, Kayako shows in real-time who is looking at a ticket, thus it made it easy for Customer Service as we could see if someone was already working on that ticket.

The tracking ability is fantastic. You will always be able to refer to a ticket and who the last agent was who handles it.

I wished that there was a sounds when you received incoming messages or chats. It was hard to keep up with who was chatting if you had another window open.

The customer support is horrible. You cannot contact them directly.

Everything was organized by departments and everyone could see his or her own tickets. I think it is a cool tool for supporting purposes.

Industry selection is missing Enterprise software or similar.

The search is not working and no results even if it should be. While replying - no possibility to see notes.

It been an exciting  experience and has improve customer engagement tremendously.

It's easy to see that Kayako has put the focus to the customers. It's really easy to track your customers route to you and help them with all the background information.

There were few reporting tools and there was no way to set follow-up tasks.

I like the excellent support, UI, extensibility, and ability to install locally.

I really liked the two-way outlook integration and the conversational feel of the tickets. Everything was very easy to configure.

Sometimes it makes me confused because knowing which setting is in admin panel and which one is in staff(Agent) panel sometimes is difficult.

Expensive for small companies, and sometimes buggy, but a great customer experience.

Layout is nice, many  great features, customize-able, good price, very easy to use, very easy to set up and implement.

This should not be required since we pay for the product and it can be embarrassing when we're trying to send professional emails, so we opt out and use Outlook for those.

That is totally ridiculous in this day and age. I should not have to have a manager with programming that experience in order to provide daily reports.

There are features that are confusing to a beginning user.

Colleagues don't like, especially after using other programs, search is too slow or not working.

There wasn't any integration withour Scrum and Agile software tools (and it didn't have the functionality on its own) so it made it double work to move a Trouble Ticket to a Task.

WAS a great company and choice, but now just garbage towards the right information that customers need compared to worrying about money.

Great, super versatile software. Customer support is friendly and efficient - really impressed with how thorough they are at resolving questions, and open to suggestions.

It's got an impressive UI and onboarding is pretty easy. Their price points are appealing and worth trying out if you are evaluating for your team.

I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer.

I love that Tidio chat was very easy to set up and navigate. It is not overwhelming and confusing like other live chat software.

I was impressed by how easy it was to set up our multilanguage home page chatbot.

I like how their free plan allows you to get a nice chat widget on your website and it's reliable, robust, and the app is cool.

Very good price compare with other company in this industry.

The Tidio operators/reps are also really supportive, friendly and helpful.

Every option is very useful and very user friendly.

The Very Awesome design of the chat. Designs of the dashboard.

Easy to use, thanks to a great UI. Easy to integrate with messenger and Hubspot.

Tidio is a fantastic service that delivers better than expected. I can't imagine using any other software for our web chat.

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio.

Customization was established, friendly user interface and customer support was great.

I used Tidio for a time and after that, I discovered its problem. Then I quit and unsubscribed.

Good, useful and easy to use, will recommend to my friend.

Easy to integrate with my visitors, tracking their activities, retarget visitors and buyers. The support is incredible and very helpful.

Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative.

It makes having a live chat fun. And the best thing ist also has a mobile app to chat like you would with a friend with the visitors of your website.

It has a solid ios app and the user interface on the web app is great. Customers really like the ability to chat directly with a live person.

Ease of setup and ease of use is what attracted me the most.

Some of the videos are a bit confusing, for me at least.

So far, really good experience - contacted customer support and they were friendly and helpful.

Instead, Tidio sends it from their email which is tall and has random characters. Which may make customers feel that that's a spam.

I like the chatbots that can help to gather information from the visitor too and that make it feel like a human is responding to initial inquires. OVerall a nice chat app.

US Dollar

Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and customer-facing communication. 


Kayako allows users to track conversations across email, chat, social media and help center tickets. The chat tool enables users to start new conversations or pick up existing ones through the help center module or a user’s website and apps. The ticket management system can organize tickets using tags or prioritize them based on current status.


Agents and service managers can create shortcuts for repetitive tasks and set up automatic notifications for specific situations. Kayako can integrate with applications such as Salesforce, Slack, LinkedIn and Stripe, as well as social media channels like Facebook and Twitter. The collaborator feature allows any employee to access customer data.



LongDescription

Support Ticket Management

Surveys & Feedback

Multi-Channel Management

Application Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Real Time Monitoring

Contract/License Management

Active Directory Integration

Change Management

Single Sign On

Project Management

Rules-Based Workflow

Communication Management

Customer Database

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Call Center Management

Problem Management

Email Templates

Self Service Portal

Help Desk Management

Content Management

Configurable Workflow

Mobile Access

Capacity Management

Real Time Data

Performance Metrics

Service Catalog

Issue Management

Multi-Channel Communication

Configuration Management

Queue Management

Role-Based Permissions

Social Media Integration

Workflow Management

Email Management

Website Integration

Ticket Management

Event Triggered Actions

Recurring Issues

Asset Tracking

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Availability Management

Real-time Consumer-facing Chat

Interaction Tracking

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Monitoring

Feedback Management

Customizable Forms

Appointment Management

Incident Management

Auto-Responders

Tagging

Issue Auditing

Third Party Integrations

Multiple User Accounts

Release Management

Live Chat

Virtual Assistant

Search/Filter

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 2000

Windows 8

Inbox: $15 per agent per month - a shared email, chat, and social inbox for small teams

Growth: $30 per agent per month - customer service software for growing teams

Scale: $60 per agent per month - customer service software for larger teams and businesses

Kayako's Enterprise plan is also available for larger companies needing a custom approach to customer support software. The Enterprise plan starts at $100 per agent. Get in touch for more information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Kayako

Live Online

Webinars

Documentation

Videos

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online assets. Additionally, it includes support for over 140 languages.


Tidio Chat is mobile compatible, which ensures that customers on mobile devices are able to engage with the chatbox on small screens. If no agents or employees are available, users can leave "offline messages." Additionally, using a Google Chrome plugin, Tidio Chat lets companies receive immediate notifications of any pending offline messages.


Tidio Chat is a cloud-based platform that supports integration with leading business applications such as, eCommerce, Email Marketing and CRM software. It is available in two license tiers, Basic and Pro, both available on a monthly subscription basis.



Customer Surveys

Lead Capture

Automated Responses

Code-free Development

Transfers/Routing

Sentiment Analysis

For Sales/Marketing

Query Suggestions

Natural Language Processing

Customer Support

Process/Workflow Automation

Customer Experience Management

Proactive Chat

Complaint Monitoring

Contextual Guidance

Real-Time Notifications

AI/Machine Learning

File Sharing

Website Visitor Tracking

Geotargeting

Chatbot

Widgets

Lead Qualification

Third-Party Integrations

Canned Responses

Transcripts/Chat History

Language Detection

Augmented Analytics

One-to-One Messaging

Survey/Poll Management

Routing

Real-time Conversations

Activity Dashboard

Real-Time Analytics

Multi-Channel Data Collection

Customer Communication

Customer Complaint Tracking

Personalization

Document Storage

Workflow Configuration

Data Import/Export

Video Support

Macros/Templated Responses

Customer History

Real-Time Monitoring

7-days trial to test features from our free and paid plan. After the trial ends, free features are available forever.

Forever-free plan. 3 chat operators included.

Unique AI-supported chatbot conversations with 100 unique visitors/mo, visitors list monitoring, free desktop & mobile apps, integrations with all leading websites and platforms, JS API Integrations (Shopify, WordPress, Wix, Messenger, Instagram and others).

Communicator plan. 1 chat operator included, from $15,83/mo.

All free features + monitoring what customers write before sending the message, visitor’s behavior monitoring, adding & removing account access to operators, visitor profile notes. Additional seats from $15,83/mo

Chatbots plan. 3 chat operators included, from $40,83/mo.

All free features + unlimited AI-supported chatbots, ready-to-use chatbot templates, drag-and-drop chatbot editor, Zapier integration

Kayako vs Tidio

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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