All KnowledgeOwl Reviews
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KnowledgeOwl Reviews
Reviews Summary
Overall Rating
4.8Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.8
Customer Support
4.9
Value for money
4.8
Functionality
4.7
Pros
"This has been a game changer for our SaaS company, we have leaned into the KB as being our primary source for self serve help and we have definitely seen an impact in the number of ticket requests we receive."
"We like the flexibility to access the code, a CMS editor that doesn't rewrite your styles/customizations, branding options, ease of API authentication use, options to have some private pages and some public pages, the ability to embed JavaScript/HTML, editor/writer permissions system, and reader group system to filter access."
"The fact that you can review the articles you're creating, throughout the creation process, really helps to ensure that your finished articles will all be coded correctly and appear useful for our advisors."
Cons
"Two users cannot edit at the same time, and if one is editing then the other cannot see their changes until the article is saved."
"There can be issues when trying to format the font on articles (particularly with bullet point fonts)."
"The editor was basic; and left us having to invest in a developer to customise code."
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