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> Reviews of KnowledgeOwl. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if KnowledgeOwl is a good fit for you!

Source: https://www.softwareadvice.com/help-desk/knowledgeowl-profile/reviews

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KnowledgeOwl Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/)

Reviews

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# KnowledgeOwl Reviews

## Reviews Summary

## Overall Rating

4.8

* * *

## Ratings Breakdown

5

(183)

4

(49)

3

(5)

2

(0)

1

(0)

## Secondary Ratings

Ease-of-use

4.8

Customer Support

4.9

Value for money

4.8

Functionality

4.7

* * *

### Pros

"This has been a game changer for our SaaS company, we have leaned into the KB as being our primary source for self serve help and we have definitely seen an impact in the number of ticket requests we receive."

"We like the flexibility to access the code, a CMS editor that doesn't rewrite your styles/customizations, branding options, ease of API authentication use, options to have some private pages and some public pages, the ability to embed JavaScript/HTML, editor/writer permissions system, and reader group system to filter access."

"The fact that you can review the articles you're creating, throughout the creation process, really helps to ensure that your finished articles will all be coded correctly and appear useful for our advisors."

### Cons

"Two users cannot edit at the same time, and if one is editing then the other cannot see their changes until the article is saved."

"It may not have everything you need if you want something very advanced and it can get pricey."

"There can be issues when trying to format the font on articles (particularly with bullet point fonts)."

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KnowledgeOwl Reviews, Pros and Cons - 2026 Software Advice