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> Reviews of KnowledgeOwl. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if KnowledgeOwl is a good fit for you!

Source: https://www.softwareadvice.com/help-desk/knowledgeowl-profile/reviews

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KnowledgeOwl Reviews

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[Overview](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/)

Reviews

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# KnowledgeOwl Reviews

## Reviews Summary

## Overall Rating

4.8

* * *

## Ratings Breakdown

5

(184)

4

(49)

3

(5)

2

(0)

1

(0)

## Secondary Ratings

Ease-of-use

4.8

Customer Support

4.9

Value for money

4.8

Functionality

4.7

* * *

### Pros

"In particular, the context-specific content is valuable, opening a panel with documentation relevant to the current UI screen."

"The product meets all our requirements for producing high-quality documentation for a highly technical system."

"This has been a game changer for our SaaS company, we have leaned into the KB as being our primary source for self serve help and we have definitely seen an impact in the number of ticket requests we receive."

### Cons

"Two users cannot edit at the same time, and if one is editing then the other cannot see their changes until the article is saved."

"It may not have everything you need if you want something very advanced and it can get pricey."

"There is literally nothing I dont like, and I hope the commuity of users grows and grows."

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KnowledgeOwl Reviews, Pros and Cons - 2026 Software Advice