--- title: "KnowledgeOwl Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of KnowledgeOwl. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if KnowledgeOwl is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/knowledgeowl-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [KnowledgeOwl](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/) / KnowledgeOwl Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/alternatives/) # KnowledgeOwl User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 240 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 186 reviews (78%) - 4 stars: 49 reviews (20%) - 3 stars: 5 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - In particular, the context-specific content is valuable, opening a panel with documentation relevant to the current UI screen. - The product meets all our requirements for producing high-quality documentation for a highly technical system. - This has been a game changer for our SaaS company, we have leaned into the KB as being our primary source for self serve help and we have definitely seen an impact in the number of ticket requests we receive. ### Most mentioned cons - Two users cannot edit at the same time, and if one is editing then the other cannot see their changes until the article is saved. - It may not have everything you need if you want something very advanced and it can get pricey. - There is literally nothing I dont like, and I hope the commuity of users grows and grows. ## KnowledgeOwl customer reviews Showing reviews 1-25 of 240 (page 1). ### Perfect choice for the documentation! - Overall rating: 5/5 - Reviewer: Oleksandra O. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm really happy with the Knowledge Owl tool and the people behind it! Have been using it daily and have absolutely nothing to complain about. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tool is very easy to use. The team is very reliable and really friendly! They always respond fast and react efficiently. #### Cons I like everything about the tool - nothing to complain about. Same about the team - all are really great! #### Reasons for choosing KnowledgeOwl I liked the people a lot. It made me confident that if I needed help, I'd have it. I was right. --- ### Amazing Platform! - Overall rating: 5/5 - Reviewer: Tania H. - Verified reviewer: Yes - Industry: Human Resources - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered KnowledgeOwl is an absolute gem — easy to use, super intuitive, and beautifully laid out. Creating and managing our Knowledge Hub has been a breeze. What really sets them apart though is the fantastic customer service — responsive, friendly, and always happy to help. Can’t recommend them highly enough! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros A big thank you to the lovely [sensitive content hidden], who has supported me every step of the way! I’m especially grateful for the extended trial period — it’s made such a difference while I’ve been developing the Knowledge Hub at my own pace. #### Cons Some of the more advanced features are difficult to understand and require time spent reading articles or getting help from customer support. Having said that, I also found the basic features easy to navigate. #### Reasons for choosing KnowledgeOwl Ease of use and ability to integrate with my app #### Vendor response Hoot! Thank you for your review, Tania! We're grateful to be able to support you every step of the way. 😊 To level up your KnowledgeOwl expertise, you might be interested in participating in some of our Owl Academy offerings: https://www.knowledgeowl.com/owlacademy Replied July 2025 --- ### Knowledge Owl is very versatile - Overall rating: 5/5 - Reviewer: Jeffery G. - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used unspecified for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered It has been great using this program. The support we receive is great. I wish they could come teach our in house IT team on customer service and the need for speed on some fixes. It is nice talking to someone who knows what they are doing and bends over backwards to make you happy. GREAT customer service and a great product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to update our web pages. And our employees are able to quickly navigate it quickly, so that they can help their customers quickly. The ability to change things on the fly and not have to reach out to support for everything that is done is a big help. #### Cons The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do. --- ### Knowledge Owl is Perfect for Our Company's Customer-Facing Content - Overall rating: 5/5 - Reviewer: Susan M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We reviewed many options once we found that our old CMS would no longer fit our needs. We were able to compare features and security, and Knowledge Owl came out on top. We were able to quickly move our content in, customize our branding and styles with ease, and be up and running quickly. It does a great job of handling all our customer-facing content. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like the flexibility to access the code, a CMS editor that doesn't rewrite your styles/customizations, branding options, ease of API authentication use, options to have some private pages and some public pages, the ability to embed JavaScript/HTML, editor/writer permissions system, and reader group system to filter access. #### Cons Nothing that comes to mind. We enjoy all aspects. #### Reasons for choosing KnowledgeOwl We liked the format, flexibility, branding options, security, and usability. #### Reasons for switching to KnowledgeOwl We were forced to switch from the installed version to Confluence Cloud and could no longer embed JS/HTML without paying for add-ons. We were also never satisfied with it for customer content. We used it primarily as an internal wiki before. #### Vendor response Thank you for your review, Susan! We’re so glad to know that KnowledgeOwl is a perfect fit for your company’s customer-facing content—hoot! 🦉 Replied July 2024 --- ### Straightforward and phenomenal - Overall rating: 5/5 - Reviewer: Roy S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Absolutely phenomenal. Their support team is always a delight to work with and are incredibly responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros KnowledgeOwl's easy-to-use, common sense, GUI editor allows our authors to focus on what they do best: writing knowledgeable, easily digestible, how-to and informational documentation presented in a visually pleasing, readable, and accessible format. #### Cons It'd be great to have an easy way to generate our own sandbox. #### Reasons for switching to KnowledgeOwl WordPress' reliance on third-party plugins to fix their clumsy, HTML-focused, editor meant it wasn't sustainable for a long-term knowledgebase like ours. #### Vendor response Hi Roy, Thanks so much for your review! We’ve logged a feature request to make it possible for customers to generate their own sandboxes. We’ll keep you updated if we add that feature in the future. :) - Chad from KnowledgeOwl Replied February 2024 --- ### KO review - ASOSer - Overall rating: 4/5 - Reviewer: Patrick R. - Verified reviewer: Yes - Industry: Textiles - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Generally a really good experience from an article creation point of view. The fact that you can review the articles you're creating, throughout the creation process, really helps to ensure that your finished articles will all be coded correctly and appear useful for our advisors. Advisor feedback for the tool has been really strong too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of creating and editing articles is great, making the team and our advisors jobs work with more efficiency. Also, being able to review your articles throughout creation, helps to understand that your layouts and codes are correctly working. #### Cons There can be issues when trying to format the font on articles (particularly with bullet point fonts). We like our articles to have consistency and there are times when this can take a while to correctly format/amend the fonts, if you're unsure how to do this. #### Reasons for switching to KnowledgeOwl We wanted a cleaner and clearer knowledge base for our advisors, so that they could search for the answers they needed using simple text commands, instead of having to search through maps manually to locate the correct process. #### Vendor response Hi Patrick, thank you for your review! Feel free to reach out to support@knowledgeowl.com if you'd like any help with the font issues you've experienced. Replied July 2024 --- ### Knowledge Owl - Overall rating: 5/5 - Reviewer: Jamie M. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Fantastic and frictionless. Excellent support. The team are fab. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Transformed how our colleagues in retail find standard operating procedures; digitising content - ensuring the latest versions are always easy to find / accessible to achieve higher levels of compliance and engagement. #### Cons Setup was very unfriendly to get a knowledge base to 'look and feel' like it is of a professional standard. The editor was basic; and left us having to invest in a developer to customise code. #### Reasons for switching to KnowledgeOwl Accessibility / search functionality / future ability to embed content --- ### Great company and product - excellent customer service - Overall rating: 4/5 - Reviewer: Claudia H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The right tool for what we needed. Excellent customer service to help set it up. There may be room for some expanded features/options, but overall it serves our needs! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple interface and excellent customer service #### Cons Limited functionality/options in certain areas #### Reasons for switching to KnowledgeOwl We needed the ability to segment reader groups. #### Vendor response Thank you for your review, Claudia! We're glad to know that you're benefitting from the ability to segment reader groups. Feel free to send any feature ideas/requests to support@knowledgeowl.com. Hoot! 🦉 Replied July 2024 --- ### A simple and easy to understand software, makes things easier for Knowledge Management professionals - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it has been a great journey. Customer support team is very nimble and quick in response. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Its ease to use and its simplicity. Its is quite intuitive also and has a great Customer support team, always willing to extend support. #### Cons perhaps simultaneous editing of document is something they have to look into #### Reasons for choosing KnowledgeOwl For its simplicity and customer support teams responsiveness --- ### Director of Knowledge Management - Overall rating: 5/5 - Reviewer: Sarah C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I started using KnowledgeOwl in 2017. We have since created 27 individual kbases in support of our internal and external customers. The Platform is easy to author in, adapt to the needs of our unique customers, and grow with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and top-tier customer service. We developed a template that we reuse, allowing us to stand up a new kbase within minutes. #### Cons I have only one request within KnowledgeOwl, and that is to create a way to receive and manage user feedback in true QMS fashion. #### Vendor response Hoot! Thank you for the fantastic review, Sarah! We're thrilled that KnowledgeOwl has helped you create 27 knowledge bases! We appreciate your feedback about adding QMS-style user feedback management and we’ll pass that feature request along to our development team for their consideration. Replied July 2025 --- ### General Thoughts - Overall rating: 5/5 - Reviewer: Kate J. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use, organize, and manage user experience. Formatting options to keep everything clean, upload files, and allow PDF downloads are especially helpful. #### Cons More standard reporting and analysis - the tool lets you build some custom pieces, but standard metrics would help us with what to look for and save time. #### Vendor response Thank you for your review, Kate! Regarding reporting, we're almost ready to release a much more robust reporting suite we're calling Owl Analytics. There are a few more details about Owl Analytics on our roadmap: https://support.knowledgeowl.com/help/roadmap Feel free to reach out to support@knowledgeowl.com if you have any questions about Owl Analytics or anything else! Replied July 2025 --- ### Excellent knowledge base solution - Overall rating: 5/5 - Reviewer: Christel O. - Verified reviewer: Yes - Industry: International Trade and Development - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Very positive and we are very happy that we chose this solution. Their customer service is next-level and they have been there all the way, from the initial considerations before signing up through implementation and later fine-tuning. Always ready to help and offer valuable insights and advice so we can find the right solution for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The interface is very clean and easy to work in, no matter your past experience with knowledge or content management systems. Writing, reviewing and publishing articles is super easy and the same goes for subsequent revisions and amendments. On the user-facing side, the contextual help widget blends in beautifully with our software and the URL-based article recommendations are very helpful. The different customisation options helped us create a coherent experience and tailor the look and functionality to our needs and the brand identity. #### Cons We feel that we are getting a lot of value for money with the solution and are super satisfied as is. With that being said, we do look forward to multilingual support being introduced. --- ### Happy KnowledgeOwl Customer - Overall rating: 5/5 - Reviewer: Geoffrey O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, the experience with KnowledgeOwl has been fantastic and we're happy to continue using and recommending the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros KnowledgeOwl is an easy-to-use and robust product that meets our needs wonderfully. #### Cons KnowledgeOwl functions great, but could use some better out-of-the-box UI features/improvements as well as higher file-size capacity. --- ### Great platform and Customer Service - Overall rating: 5/5 - Reviewer: Bree B. - Product usage: Used unspecified for unspecified - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered For the most part, this software is easy and intuitive for a non-technical person to use, although it may require a little Googling if you haven't dusted off your HTML skills in recent years. Most of the design is point-and-click; images are uploaded and there is a nice visual editor, similar to Wordpress. One of my favorite features is the option for the software to "fetch" the colors from whatever web address you enter. This enables the Knowledge Base to basically design itself, all you really need to do is decide where the colors are used and select a layout. Our initial help center was created using our ticketing software, which seemed like natural thing to do. Except the end result was an outdated flashback, and like most fads from the past, unpleasing to the eye. Anything I did was just putting lipstick on a pig, so that being said, it wasn't going to take much to impress me. Unfortunately, I ran into formatting issues so I was tasked to call technical support. It seems like a non-issue and for the normal person, it probably is...but I loathe technical support. I would rather go to the dentist than call technical support. After a few days of trying to figure it out, I was told to stop "procrastinating" and make the call. That was harsh because even though *maybe* I was procrastinating a tiny bit, I was mostly ambitiously learning to make myself a more valuable asset in the future. However, that went awry when I did something that made our help center absolutely horrific. I frantically slammed CTRL-Z over and over again but to my dismay, our help center continued to look like a freak show. Defeated, I hung my head and picked up the phone. But, luckily for me, this technical support was not what I have experienced in the past - it was actually a pleasant experience. The errors of my ways were quickly erased into non-existence and our help center bloomed into what it was supposed to look like this entire time. Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too. I am a writer and its reassuring to know that I have someone technical who can help me so that I can spend my time writing instead of banging CNTRL-Z. It's more efficient than the whole "ambitiously learning" thing. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Great service, great functionality - Overall rating: 5/5 - Reviewer: Kelly A. - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Not only does the software provide flexibility, customization, functionality, and efficiency, the people behind the software are just as great. They are incredibly responsive to any organizational or technical need, but equally as open to develop new and unique features specific to your use. #### Cons If I HAD to choose, I would say the lack of detailed reporting in the backend. There's only topical understanding of user behavior of your knowledge base(s). However, Knowledge Owl is more than happy to help you install Google Analytics on your knowledge base for you. #### Vendor response Thanks for the awesome review, Kelly! We do hope to add more detailed reporting in the future :) Let us know if you can think of anything else! Replied September 2017 --- ### Knowledge Owl has been the best vendor experience and helped us launch our game changer in education - Overall rating: 5/5 - Reviewer: Meghan M. - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a game changer for our 41 (and growing) schools. We launched in July 2016, and there is no way we would have been successful without their partnership. They have been with us every step of the way, and they have been pivotal to our success. In June of 2017, we will launch this to the world, and are so proud to do this with a company that cares so deeply about a high-quality, easy-to-use product with the BEST customer service. They are incredible! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -easy to use no coding required! -intuitive -clean design #### Cons Sometimes small glitches throw us off... since we don't really know how to code, we sometimes need some help. BUT, the team at Knowledge Owl is so happy to help, and they have gone above and beyond! #### Vendor response Oh wow, thanks Meghan! I really appreciate the time you took to share your experience and I'm so delighted to hear all this :) We are honored to help Success Academy launch this amazing resource to the world. You are the best! -Marybeth Replied January 2017 --- ### KnowledgeOwl Review - Overall rating: 5/5 - Reviewer: Lynn M. - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love the software, some bugs. Nothing that can't be fixed. Friendly customer service. User friendly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use. Friendly customer service. #### Cons The overwriting of documents in the master library. No conflict warning when two editors are editing simultaneously. The edit and readers screen donnit mirror each other. #### Vendor response Thanks for the feedback, Lynn! We hear you on the library and the editor collision, and hopefully we will get both problems sorted out in the next few weeks. I'll follow up with you privately about the edit and reader screens; we should be able to get them to match! -Marybeth Replied January 2017 --- ### Clean UI; exemplary support! - Overall rating: 5/5 - Reviewer: Bethany B. - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We tested a few different pieces of software for our company intranet (after being forced to move away from the outdated Google Classic Sites) and chose Knowledge Owl because the UI was simple, clean, and easy to navigate. It gave us enough latitude to shape the way we wanted to present information to our employees while also providing enough structure to maintain a professional, organized site. #### Cons As the "subject matter expert," I needed to be the one to create our site, but I have zero experience with HTML coding. That being said, I can't say enough how incredible the support team has been. They are extremely responsive and excellent teachers to the extent that even someone like me with no coding experience has been able to create exactly what I want with relative ease. Good customer support is a dying art, so Knowledge Owl has really exceeded expectations in this area! #### Vendor response Thanks, Bethany! We greatly appreciate the feedback and review! - Marybeth Replied October 2018 --- ### Simple UI + Rocking Customer Service = Amazing Product! - Overall rating: 5/5 - Reviewer: Kevin B. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered The first thing to know about the KnowledgeOwl product is that the team behind it is really dedicated and extremely responsive. Whenever I've had an issue, they have been right on top of it and that's worth a lot. Combine this with a really simple and rock-solid product, and you have a real winner. We deployed a new product knowledgebase in less than 30 days from start to production with KnowledgeOwl. When we needed tweaks to the mobile view, they were able to immediately help. When we suggested new features, they were quick to give us a delivery date and put them in queue. The product is very easy to set up, even simpler to maintain, and (most importantly) it is stupidly simple to use. Simplicity is key as far too many other products we evaluated had a lot of legacy UI or other complexity which served as a barrier to entry for the end-user. If there was any difficulty it's with uploading images to be used. The files are uploaded to a library and then transferred to the website through an automatic process. Usually this is instantaneous, but if you upload a file with the same name or do something else weird then it can take several minutes to straighten out. That's a fairly minor concern in a product that can do so much with such a responsive staff. Our technical team uses the knowledge base every day. What more can you ask of a product? #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### great product, phenomenal service! - Overall rating: 5/5 - Reviewer: Bobbi N. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered I spent at least 6 months looking for software to manage our many internal manuals, policies, and procedures, but struggled to find a tool that would solve our problems (without creating a new set of workarounds to manage) at a price that we could afford. HelpGizmo met both qualifications with flying colors when we signed up with them a little less than a year ago and has at least tripled the number of available features since then. The best part about the software is how intuitive it is to use. It required zero training on the part of the users, and only a minimal overview with co-workers who were going to be managing the knowledge bases. I've been so impressed with the software and all of the possible uses that we've upgraded from one knowledge base to three in order to incorporate it into other projects. All of this is possible because of their staff, who offer some of the friendliest and most responsive customer support I've ever witnessed. Both MaryBeth and Pete were incredibly helpful during the roll-out of the program to our staff. And when I had a last minute request before creating a report for our Board, they were there to make a quick customization to save the day. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### KnowledgeOwl is very easy to use and navigate. - Overall rating: 4/5 - Reviewer: Kim C. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered KnowledgeOwl offers a feature set and an ease of use that is better than it's competitors. Other systems are complex and can be overwhelming. With KnowledgeOwl, I was able to jump right in and begin creating content with no training; it was very intuitive and easy to learn! There are many features I like about KnowledgeOwl. I can single source screenshots so they get replaced quickly and easily through the articles, I can create snippets to help save time and effort with repeating content, I can add synonyms to keywords to assist with search capabilities and I can publish multiple outputs. The need for responsive design arose as new devices with differing screen sizes and resolutions appear. KnowledgeOwl address this need and I consider responsive output as a significant feature! There isn't much I don't like. There is opportunity for improvement with formatting capabilities and adding an import existing content feature. The tech support is fantastic. They are quick to respond and provide excellent guidance and assistance to ensure my questions are answered or my issue is resolved in a timely manner. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Comprehensive Knowledge Base platform - Overall rating: 5/5 - Reviewer: Alex Z. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered I have a very positive experience with KnowledgeOwl so far (using for 6+ month now). We are expanding our documentation very quickly, thanks to the intuitive web site and editors. We have a team of editors, and the ability to provide a group based reader accounts to our customers makes it easy to create customer specific areas. Something we were looking for a long time. The support is quick to reply and there are more features in development. My favorite is ability to use REST API to get a list of suggested articles by a keyword, and show that inside of our own web application to help our users. I'm looking forward to the Word document import (on their roadmap), so we can accelerate porting our old documentation. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thanks for the awesome review, Alex! I'm glad you've had such a positive experience, and I definitely want to help keep it that way. Import from Word will be HUGE, but we do have the ability to bulk import Word files on the backend right now. I'll shoot you an email and see if we can help get your old docs ported over now :) P.S. The API is so much fun, isn't it? Replied March 2016 --- ### Great flexibility, great service. - Overall rating: 5/5 - Reviewer: Kelly A. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered The Knowledge Owl team is consistently providing the space for iteration and brainstorming to integrate new features, functionality, and improve usability. They're willing to pick up the phone any time we need help, have ideas, or just have questions about the limits we can push our own website. For instance, I needed help figuring out how to track autocomplete searches within Google Analytics reports, and they went ahead and set up event tracking for us. Knowledge Owl provides the support and structures to allow for growth and scalability for our organizational needs. I feel like they provide the platform that will adapt to the chaos of non-profit work at any given moment. From styles, themes, reporting, article writing, user permissions, tagging, and editing, Knowledge Owl's knowledge bases will be able to pivot alongside our own ever changing work. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thanks, Kelly! We love growing and evolving with you, iMentor, and the Learning Center. We appreciate all the feedback and brainstorming to help make both your site and our product better! -Marybeth Replied March 2016 --- ### KnowledgeOwl - Great tool and excellent customer service - Overall rating: 4/5 - Reviewer: Rob G. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered Moving all our internal and external guides on to KnowledgeOwl has transformed our ways of working and hugely reduced the amount of time we devote to one-to-one support. KnowledgeOwl includes a great range of functionality, enabling the creation of everything from very simple 'PDF' style guides to complex resources integrated into other systems. We are still discovering more capabilities and our knowledge base resources keep getting better because of them. Pros: Straightforward interface, easy to produce impressive resources with little previous experience, very customizable, lots of great advanced features, keeps improving, fantastic customer service. Cons: As part of the on-going evolution of the product, parts of the user interface change, which can result in a bit of re-learning how to do some things on occasion (a small amount of pain for the associated system improvements). Exported PDFs do not maintain the fonts used in the on-screen knowledgebase. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### HelpGizmo is great and easy to use - Overall rating: 5/5 - Reviewer: Maria Ronesa T. - Verified reviewer: Yes - Industry: Warehousing - Product usage: Used unspecified for unspecified - Reviewed: February 2015 - Review source details: This review was submitted organically. No incentive was offered Using Helpgizmo for our company's knowledge base is the best decision we made. The pages are easy to edit and manage. I was able to add pages at my first login! It really makes it easier for users to access the data they need, so you won't have to go over and over the same set of instructions to different sets of customers daily. #### Pros Excellent customer support: Quick to reply on any issue and are very enthusiastic to help you. If you need guidance or have a suggestion for a feature, Marybeth got you covered! If the top score for support is 5, these guys deserve a 10! ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/knowledgeowl-profile/reviews/?page=2) --- KnowledgeOwl Reviews, Pros and Cons - 2026 Software Advice