About LabiDesk

LabiDesk is all-in-one help desk software. - Customizable HelpCenter with Articles & FAQ for Self - Service; - HelpWidget with automatic replies, to reduce number of incoming requests; - Shared Email Inbox/ Ticketing System to properly and in timely manner work on the customer issues; - Canned Responses/ Macros for your Agents; SLA,Department and Agents Roles and Routing.


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1 Reviews of LabiDesk

Overall rating

3.67 / 5 stars

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June 2021

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Chaitanya from Agrihub

Verified Reviewer

Company Size: 11-50 employees

Industry: E-Learning

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2021

Feature Rich Helpdesk Platform with Huge Potential.

Labidesk helped me save my time to answer queries of customers and website visitors using its intuitive all in one Customer Help Center. Using its help widget FAQ section most of the users queries were resolved quickly. Built in Ticket Support system helped me organize queries and assigning the Tickets Department wise to team members was one the best part to resolve queries effectively. Labidesk widget has FAQ, Contact Us and Updates Section all integrated at one place. Sending recent updates and improvements made on platform using Announcement section made my platform look more professional. Indeed Labidesk helped me build customer relationships.

Pros

1) Fast, Reliable & User Friendly ! 2) Shared Inbox, FAQ Help center, Announcement and Contact sections all under one roof. 3) Building Knowledge Base and resolving queries using advanced Ticketing System is quick and easier. 4) Feature rich tool with deep help center customizations, ticket assigning, mailboxes, automations, reports and analytics and many amazing features like Livechat, autoresponders in roadmap makes this tool powerful Helpdesk solution. 5) Value for money and good customer support.

Cons

1) Labidesk is a new product with a great potential but UI/UX can be improved. 2) Help widget affects on Website Pagespeed Score a bit.

Reasons for Switching to LabiDesk

Value for Money. Inexpensive and good customer support.