LabiDesk

RATING:

4.3

(27)

About LabiDesk

LabiDesk is all-in-one help desk software. - Customizable HelpCenter with Articles & FAQ for Self - Service; - HelpWidget with automatic replies, to reduce number of incoming requests; - Shared Email Inbox/ Ticketing System to properly and in timely manner work on the customer issues; - Canned Responses/ Macros for your Agents; SLA,Department and Agents Roles and Routing.

LabiDesk Pricing

Starting price: 

$79.00 per month

Free trial: 

Available

Free version: 

Not Available

LabiDesk Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for LabiDesk

1 - 5 of 27 Reviews

User Profile

Stasha

Verified reviewer

E-Learning, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed November 2021

I needed a good experience with the help desk system, and I got it right away with LabiDesk

The crucial thing in my job is a good user experience. With this product, I got less expensive help desk service and also the possibility of providing tutorials to customers and being there for them when they need help. To be honest, I had to put the needed features for technical support in the same line with the budget, and I got a good experience with this product. Because this is a new brand on the market, I was prepared for some issues, but none of them happened to ruin the day. They have good support, and I always get the answers to my questions. I can say that it is pleasurable to work with LabiDesk.

PROS

In the first place, I was looking for the knowledge base for the self-help option, but I gave it a try with the Help Desk. It's possible to communicate with clients and customers directly on the website, or they can contact support by email via the widget option. It's easy to manipulate with tickets and all the support requests. I love the possibility of having everything well-organized and also of having it look like it's mine. It has full-brand customization.

CONS

I find it missing the Night mode switcher because I work at night, and it will be more pleasurable if I had the option to switch on a better eyesight mode. I didn't experience any lag in service for now, and I hope that remains good in the future.

Reason for choosing LabiDesk

LabiDesk has a different look which is original over the competition. I feel it's in common with my story. Maybe someone finds it less modern, but I like the design.

User Profile

Chaitanya

Verified reviewer

E-Learning, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

Feature Rich Helpdesk Platform with Huge Potential.

Labidesk helped me save my time to answer queries of customers and website visitors using its intuitive all in one Customer Help Center. Using its help widget FAQ section most of the users queries were resolved quickly. Built in Ticket Support system helped me organize queries and assigning the Tickets Department wise to team members was one the best part to resolve queries effectively. Labidesk widget has FAQ, Contact Us and Updates Section all integrated at one place. Sending recent updates and improvements made on platform using Announcement section made my platform look more professional. Indeed Labidesk helped me build customer relationships.

PROS

1) Fast, Reliable & User Friendly ! 2) Shared Inbox, FAQ Help center, Announcement and Contact sections all under one roof. 3) Building Knowledge Base and resolving queries using advanced Ticketing System is quick and easier. 4) Feature rich tool with deep help center customizations, ticket assigning, mailboxes, automations, reports and analytics and many amazing features like Livechat, autoresponders in roadmap makes this tool powerful Helpdesk solution. 5) Value for money and good customer support.

CONS

1) Labidesk is a new product with a great potential but UI/UX can be improved. 2) Help widget affects on Website Pagespeed Score a bit.

Reasons for switching to LabiDesk

Value for Money. Inexpensive and good customer support.

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2022

Sad to see the service of LabiDesk

I am not happy. This is my 6-month long experience. I should have gone for intercom or freshwork.

PROS

They have a very strong roadmap. They know what to build next.

CONS

The whole product needs quality assurance. I don't know how the company release a feature to its users. From knowledge base to ticket management has major issues. - Page becomes empty when you paste (Mac OS M1 chip) reported several times no body responds - No integration with slack or other communication channels when a new message comes - No browser sounds, buzz, or notification comes when a new message come - No mobile apps - In case you are not using their website, the system should email you the message the customer has written.

Aditya

Marketing and Advertising, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2021

Polished Helpdesk Solution!

Overall the platform has simplified my workflow and I am quite happy with it. If you are looking for a ticketing and support tool, you should definitely try this.

PROS

I have been looking for a help desk type tool to make it easier for my clients to get in touch if they need assistance. Been using LabiDesk and I can tell it is exactly what was missing from my workflow. Everything is laid out logically and it is intuitive. It makes it super easy to see when and who needs assistance. I can quickly reply and sort things out for them. Another thing I like about this is that it is a polished platform, so less bugs equals less hassle. Knowledge base is another thing I like, which I have gradually built and added multiple articles into it, this also helps in reduction of support queries, which frees up my time. As everything is integrated, things seem automated, so when step-1 occurs, then it is automatically directed to setp-2 as it is within the app itself. So I really like that it does multiple things and not just one.

CONS

There is definitely room for improvement, and addition of more features would be great, to make the platform more powerful. Integration with more platforms will be a nice addition to make it more dynamic. Some more feature development is required to make this the ultimate platform.

User Profile

Fabrizio

Verified reviewer

Internet, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed December 2021

A promising Helpdesk software with Nice extras

Labidesk is a good option for more pricey solutions like Zendesk or Support hero. The platform is still at early stages and indeed requires some touch-ups, but it's totally working. I think they still need to develop a mobile native app and improve a few sections of the app but then it will be all marketing as the platform is super promising at this stage!

PROS

The all in one integrated environment includes live chat and unified inboxes to better manage the tickets. The branding is nice but still a bit buggy, but it provides a very personal touch to the platform. The User interface is clean and usable.

CONS

The initial set-up onboarding was nice but the integration and site management did not work from scratch. Also, the theme section has bugs where settings are not being applied even if saved at the start. I felt the lack of IOS or ANDROID apps was important and I am sure they are already implementing them as i saw the icons in the menu. When someone opens a ticket the user and the admin don't receive an email, it only happens when you reply. This is something I would indeed change.