LabiDesk vs Vivantio
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.2 / 5
Value for Money
4.2 / 5
4.3 / 5
Customer Support
4.2 / 5
4.4 / 5
Functionality
4 / 5
4.2 / 5
Last Review Written
February 26, 2022
August 8, 2024
Pros/Cons
Pros
- They are constantly developing. We bought in, in advance, investing faith and are impressed with the progress.
- It's easy to manipulate with tickets and all the support requests. I love the possibility of having everything well-organized and also of having it look like it's mine.
- What I like best is the interface, which is clearly laid out and can be customized in terms of color. Tickets can thus be managed intuitively and efficiently by agents.
Cons
- For example, automation rules are missing. I also find it a pity that the chat system and ticket system do not form one interface, but are both separate systems.
- I am sad to see that Analytics and Customer Feedback are not available to Starter plan users. Currently, no mobile apps are available yet, though.
- Page becomes empty when you paste (Mac OS M1 chip) reported several times no body responds. No integration with slack or other communication channels when a new message comes.
Pros
- Great easy to use software, user friendly and useful to produce reports. Vivantio support is always quikc to respond and helps with all issues.
- We are now in the testing phase, but with a good design and support on building effective structures, I know that the delivery and Go-live will be a huge success.
- It also is a great tool for workflow and asset management. We have been able to assign incident tickets effortlessly to other members of the team.
Cons
- I one day had an emergency and needed to log in, but I had to change the password which wasted a little bit of critical time.
- For example, if you have more than one file attached in a ticket, you have to manually download them one by one. It does not work very well in 4:3 screens, but this is undersandable.
- Can be hard to get used to using at the start. Finding old tickets can be a pain sometimes.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
1 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
