LiveAgent
About LiveAgent
Awards and Recognition
LiveAgent Pricing
1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $9/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month
Starting price:
$9.00 per month
Free trial:
Available
Free version:
Available
Other Top Recommended Help Desk Software
Most Helpful Reviews for LiveAgent
1 - 5 of 1,545 Reviews
Radek
1 employee
Used less than 6 months
OVERALL RATING:
5
Reviewed August 2022
Once of the best and straightforward platforms.
Barney
Verified reviewer
Building Materials, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Great Features & Great Speed
LiveAgent is helping us convert initial chat enquiries visiting our website into qualified sales leads. We provide a niche product to the very top of our market so being able to qualify enquiries at this initial stage is important to us. The other key outcome is LiveAgent has no impact on our site loading speed. We identified ZenDesk, our previous chat solution, was impacting out site loading speed - and therefore potentially impacting our SEO strategy. From a free trial, we found LiveAgent has zero impact on our site loading speed - we now have a better chat solution AND a faster loading webiste.
PROSWe use LiveAgent to manage chat conversations on our website with the aim of converting initial enquiries into qualified sales leads. There is afar great functionality than our previous chat software solution and is far more customisable, with options to brand and personalise it to our business. The other key feature for us is that it is the number one ranked chat widget for website loading speed, an important part of our SEO strategy.
CONSThere is so much more functionality and ability to personalise LiveAgent than our previous chat software (ZenDesk) so set up took a little longer - but the ultimate outcome has been far superior.
Reason for choosing LiveAgent
It's overall functionality and, critically, its lack of impact on our site loading speed.
Reasons for switching to LiveAgent
We identified ZenDesk, our previous chat solution, was impacting out site loading speed - and therefore potentially impacting our SEO strategy. From a free trial, we found LiveAgent has zero impact on our site loading speed - we now have a better chat solution AND a faster loading webiste.
Vendor Response
Hello Barney, many thanks for your great review! It means a lot to us and we are super thrilled to hear that you are happy with the platform and the chat solution LiveAgent is offering. We understand that it is necessary to manage all the tickets from the very beginning as each customer is important and should be taken the best care of and that is why LiveAgent makes sure that no ticket is skipped or left out! Just remember that our support team is always ready to help so feel free to start a chat on our website should you have any questions! :)
Replied March 2020
David
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2023
Excellent value for money
I have been using my LiveAgent subscription for years, mainly for the LiveChat and phone features. The system is stable, the features are well thought out and elaborate. I recommend it to anyone looking for a professional and integrable system.
CONSThe admin interface could look more modern. I have not seen any improvement in this area for years. The current UI is not bad either, but I would still welcome an update.
Reason for choosing LiveAgent
I got a very good price and it was worth it.
Reasons for switching to LiveAgent
I searched the competing systems available on the market to see if I could find one that would better serve our needs.
Vendor Response
Hi David, Thank you very much for your kind review. We are glad that LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your customer care. Our team works hard every day to further improve the system, including future plans for the UI, so stay tuned for upcoming updates! -LiveAgent team
Replied September 2023
Navdeep
Health, Wellness and Fitness, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
A perfect live chat support
Nice and easily done the job for the purpose live chat and post enquires. Navigate location of the customer. Real time visits and tickets feature are amazing features.
PROSLight and easy software handle live audiance and does not lag with multiple chats and knowledge base.
CONSDoes not stay live when operate through IPhone. Need more improvement with mobile functionality.
Vendor Response
Hey Navdeep, We appreciate your feedback. It's fantastic to hear that LiveAgent has done the job for your live chat support needs. A seamless user experience across all platforms is what we aim for, even for iPhone app users. We're consistently working to improve on this, guaranteed to be better with every update. Though your journey with us has just begun, we hope to continue to impress you with our features and improvements. Thank you for your valued input :) - LiveAgent Team
Replied October 2023
Ben
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Significant Value for the price
Price, Excellent customer support, large amount of features and functionality
CONSWhile I love the complete control of all the automated systems being programmable, it could use some additional default built in options. Comparing LiveAgent to competitors like ZenDesk is like comparing Linux to Apple. LiveAgent gives you complete control - but you have to set up everything. The other software out there doesn't let you customize, but everything works for you. An in between 'windows' option that allows control for those who want it but is smoother to set up for those who don't want the extra work would be optimal. That said, programs that do it for you tend to cost a lot more, which would defeat LA's primary value, the low cost.
Reason for choosing LiveAgent
Price, functionality, control
Reasons for switching to LiveAgent
Able to bring in information, sales channels, and customers from what was previously multiple products into one centralized system
Vendor Response
Dear Ben, thank you for your honest feedback! We really appreciate it! :) The reason why LiveAgent was developed in a way that you have to set the majority of things up is so that it would work for each client exactly how they need. Usually, businesses differ from one to another and that is why we wanted to give everybody a chance to adjust it to their business and needs. You know where to find us should you need anything! :)
Replied March 2020
