LiveAgent Software

LiveAgent Software

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FrontRunners 2022

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About LiveAgent

LiveAgent is an online Help Desk solution for e-commerce businesses at the small and midsize levels. The platform offers live chat application, ticket management, online self-service portals, and change and license management, all as either in-suite or standalone applications. LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation in cooperation with a variety of third-party software companies. It is a customizable solution that can scale as small companies grow their customer base and online services. The software provides a ticket management system where ticket contains the complete stream of chat messages, emails, phone calls, or messages from other communication channels between the ...

LiveAgent Pricing

14-day free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Ticket: $15/agent/month Ticket + Chat: $29/agent/month All-inclusive: $49/agent/month Self-hosted licenses: Downloadable: $11,950 - 20 agents included, +$690 for each additional agent. Enterprise: $34,950 - 50+ agents.

Starting price: 

$15.00 per month

Free trial: 

Available

Free version: 

Available

Inside of Tickets
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LiveAgent Reviews

Overall Rating

4.68

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 1,175 reviews

Radek

Company size: 1 employee

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

August 2022

Once of the best and straightforward platforms.

User Profile

Miguel

Verified reviewer

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2022

The most powerful customer support platform at the best price

LiveAgent works very well for us, there are many functions that we don't use since we don't really need them for our business but they are amazing. We can easily offer support and keep all the information for each client's case.

Pros

The live chat feature is easy to use and powerful. With the knowledge base, we can have the most important information accessible in one place. Ticket system. Client portal. Support is super quick.

Cons

The inside look of the platform is outdated and not intuitive.

Response from QualityUnit

Thank you for the kind words, Miguel! We're happy to hear that LiveAgent is working well for you :) We understand that the platform's interface may not be to everyone's taste, but we're constantly working to make it more user-friendly. Thank you again for your input! - LiveAgent Team

Replied October 2022

User Profile

¿¿ Shan

Verified reviewer

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 2 years

Review Source: Capterra

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

March 2022

We able to chat with Omini presense

From day one their chat system is working. we able to connect with our prospects regularly, but one thing is that their mobile app have bugs. it is important this day and age, most chats now have the best mobile apps.i hope once the admin sees this will update their app, this chat tool has big potential, so i will keep using it inside our systems.

Pros

Being able to connect with all other social channels is a plus. Customer support is great. easy to use have many design options great backend system security is top have maps to seee

Cons

Mobile app not good mobile app has issues not much improvements because it is completed. That is why but need improve as tech grows. need new tempate designs

Response from QualityUnit

Hello! :) Thank you for your feedback! We are glad to see that you are making full use of our omnichannel functionality. Our team is working hard on further improvements to our app that should roll out soon. Stay tuned for updates! - LiveAgent Team

Replied March 2022

User Profile

Barney

Verified reviewer

Company size: 51-200 employees

Industry: Building Materials

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

March 2020

Great Features & Great Speed

LiveAgent is helping us convert initial chat enquiries visiting our website into qualified sales leads. We provide a niche product to the very top of our market so being able to qualify enquiries at this initial stage is important to us. The other key outcome is LiveAgent has no impact on our site loading speed. We identified ZenDesk, our previous chat solution, was impacting out site loading speed - and therefore potentially impacting our SEO strategy. From a free trial, we found LiveAgent has zero impact on our site loading speed - we now have a better chat solution AND a faster loading webiste.

Pros

We use LiveAgent to manage chat conversations on our website with the aim of converting initial enquiries into qualified sales leads. There is afar great functionality than our previous chat software solution and is far more customisable, with options to brand and personalise it to our business. The other key feature for us is that it is the number one ranked chat widget for website loading speed, an important part of our SEO strategy.

Cons

There is so much more functionality and ability to personalise LiveAgent than our previous chat software (ZenDesk) so set up took a little longer - but the ultimate outcome has been far superior.

Reasons for choosing LiveAgent

It's overall functionality and, critically, its lack of impact on our site loading speed.

Reasons for switching to LiveAgent

We identified ZenDesk, our previous chat solution, was impacting out site loading speed - and therefore potentially impacting our SEO strategy. From a free trial, we found LiveAgent has zero impact on our site loading speed - we now have a better chat solution AND a faster loading webiste.

Response from QualityUnit

Hello Barney, many thanks for your great review! It means a lot to us and we are super thrilled to hear that you are happy with the platform and the chat solution LiveAgent is offering. We understand that it is necessary to manage all the tickets from the very beginning as each customer is important and should be taken the best care of and that is why LiveAgent makes sure that no ticket is skipped or left out! Just remember that our support team is always ready to help so feel free to start a chat on our website should you have any questions! :)

Replied March 2020

Richard

Company size: 51-200 employees

Industry: Leisure, Travel & Tourism

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2022

LiveAgent analysis

Live Agent have been really good so far in heloing us , including getting us linked to a complimentry business that will ensure it runs well

Pros

Links easily to every popular platform and easy to use.

Cons

Hard to say to be honest . Still need more time with the software but so far , really good

Reasons for choosing LiveAgent

Definitely the reviews

Reasons for switching to LiveAgent

I think we reviewed the troubles, the ease of interaction and the more tech/ modern approach of Live Agent

Response from QualityUnit

Hi Richard! :) We're so happy to hear that you're enjoying using our software and that it's been easy for you to connect it to all of your favorite platforms! If you ever have any questions or need any help, our team is always available and happy to assist. Thanks for the great review! - LiveAgent Team

Replied October 2022

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