LiveChat Software


 

LiveChat Inc.’s platform was specifically designed from the ground up to provide and improve online customer service. It has all the expected core live chat functionality as well as a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms.

LiveChat’s cloud-based solution is highly scalable and suitable for businesses of all sizes, from the small startups to large international organizations. It allows for a high degree of customization, so it can be adapted for use in any industry or any customer service or customer relationship context.

Founded in 2002, LiveChat Inc. offers 24/7 support to all their customers via chat, email and phone, 365 days a year.

 

LiveChat - Dashboard
 
  • LiveChat - Dashboard
    Dashboard
  • LiveChat - Customize chat windows
    Customize chat windows
  • LiveChat - Chats
    Chats
  • LiveChat - Reports
    Reports
  • LiveChat - Visitors list
    Visitors list
  • LiveChat - Applications
    Applications
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

195 Reviews of LiveChat

 

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Software Advice Reviews (9)
More Reviews (186)

Showing 1-9 of 9

David from Hunter Vision
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

LIveChat is solid!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The best feature to me is the tracking ability it has! You can engage with potential clients, and even see where they are located.

Cons

Does seem to integrate with as many applications as I would prefer. In today's world, I like things to connect, and this app seems to be off by itself.

Review Source
 
 

Rameez from Mount Pleasant Group
Specialty: Consulting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Wonderful thing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

However it's always the purpose it's made for

Pros

Live Chat is the best tool you can have to grow your business in fact I would say it is a must to have it

Cons

Functionalities are limited as you can only do chatting and there's not much shedding that you can do

Review Source
 
 

Michael from Geolantis
Specialty: Software / IT

September 2016

September 2016

The name says what it it. Best tool so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Easy to install. Easy to use.
Nice design. There are apps for Mac, iOS, iPad
Plenty of customizations
Never had a downtime
Pricing reasonable
Vendor takes care that everything is OK
Everything works as it should be.

Likes Least

I have no clue what I can write here, as it does what it should be.

Recommendations

Test it - use it. It helps you to get in contact with potential customers

 
 

Tony from Associated Career Management Australia
Specialty: Other services

September 2016

September 2016

I love Live Chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It ease of use and ability to quickly interact with our clients

Likes Least

It is constantly being updated and improved so I really have no negative comment

Recommendations

If you want to interact with your clients quickly and professionally it is for you

 
 

Haeley from All Volleyball
Specialty: Retail

August 2016

August 2016

Success with LiveChat

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

LiveChat allows us to communicate with several different customers at once rather then them all waiting on hold on the phone. We are also able to help customers faster.

Likes Least

You aren't able to see what is in a customers cart.

Recommendations

Give it a shot, it can't hurt! I bet you will like it and it will bring in more revenue.

 
 

Dave from Dictate Australia Pty Ltd
Specialty: Consulting

August 2016

August 2016

The Ultimate Customer Engagement - Must Have For Every eBusiness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The product is very easy to implement with instant results. The ability to see and learn your visitor/customer navigation through your site gives you the insight into how best to pre-empt and questions. Visitors love the fact they can talk to a real person, no hard sell via a phone the visitor is in control. Support from the vendor is fantastic, using their own chat technology to contact support, too easy.

Likes Least

Nothing, this product pays for itself month after month. Easy to use, easy to install.

Recommendations

The option for visitors, especially on an ebusiness website to ask questions and get clarification from a a real person about products and services adds to the whole customer experience. It saves the customers time looking for answers and helps you promote the professionalism of your business, good old fashioned customer care is still highly relevant. I use this software on my online shop to advise on products and also on my blogs to just answer questions and give advice.

 
 

David from .com Solutions Inc.
Specialty: Software / IT

August 2016

August 2016

Excellent reliability and battery life by use of push notifications.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Push notifications work splendidly, it doesn't use up too much of my battery power (unlike competing products), I don't need to log in every time I launch the app.

Likes Least

I would like to see built in integration with Google Translate.

Recommendations

I recommend trying the 30 day demo, and test your ROI using the reporting feature. I found that I was able to completely pay for the annual subscription in less than 2 weeks. And that ROI continues to this day.

 
 

Jordan from Choice Ministries Inc.
Specialty: Non-Profit

August 2016

August 2016

Awesome & Easy-to-Use Chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The customization options for multiple web pages is one of my favorite parts! We weren't sure it was possible to offer a chat option that looked great and that our team loved using and we've found that in LiveChat. The agent interface is clean, well-built and easy to use. Canned responses and customer sneak peek (seeing what they're typing before they send it) has been so helpful in providing quick and efficient service via chat.

Likes Least

Nothing really. The only suggestion I had was to make the auto-correct/spell check a little more intuitive, but other than that, everything has been great!

Recommendations

Give the free trial a try. You won't be disappointed!

 
 

Mackenzie from BimmerWorld
Specialty: Retail

October 2015

October 2015

So good, other live chat services aren't even close!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is superior, the service is just as good!

Likes Least

I could wish for a couple extended integrations but they are hardly an issue.

Recommendations

LiveChat is MUCH easier to use than LivePerson. I used Liveperson for years and found it to be horrible, both the product and the customer service. My LiveChat results are much better than other services I have used.

 
 
 
Showing 1-20 of 186


November 2017

November 2017

Best way to communicate with customers fast

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The interface is easy to use and the platform is solid. It doesn't glitch or breakdown and technical support is just a chat away. The pop up messaging feature is one of the best features about LiveChat. LiveChat is also quite affordable, even for Small enterprises with the lowest packages. Setting up is quite easy with very clear instructions. The application itself is fun to use. Livechat also provides multiple articles for trouble shooting any errors. The support team working round the clock to ensure the best customer experience is also highly trained and supportive in any matter possible. It's a new, effective, easily managed communication device to interact with our existing and potential clients. We are also using LiveChat as a training device for new and existing staff as the reports and archives allow immediate coaching opportunities.

Cons

One major disadvantage of this application is that LiveChat is not easy to integrate with other CRMs. Along with this, Livechat limits the ability to customize messaging popups. We can adjust the message but we can't adjust them to appear according to the message first received. It would be nice to have access or even a trial access to some of the features the higher priced plans provide (e.g. work scheduler). I dont like the desktop app as it can sometime be buggy. The app has some issues with signing off properly which could cause some chats to be queued up when you are supposed to be offline.

Review Source: GetApp
 


November 2017

November 2017

A small investment for actual results

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have found that adding LiveChat to our website has resulted in measurable results in terms of sales conversions.

Cons

Would love to have the ability to have set schedules within the base product. We are a small company and have to manually turn it off and on every day.

Review Source: Capterra
 


October 2017

October 2017

support was very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Software included lots of features to assist with personalizing the live chat. I liked it much better than my old software, that didn't have all the extra bells and whistles.

Cons

My issue was even though the features were great, i needed to be able to engage my clients from my mobile device. The app for android users had horrible views and I soon found out why. The android app doesn't have all of the needed features to use it effectively.

Review Source: Capterra
 

Sajay from un[travel]

September 2017

September 2017

Simple, Easy to use Chat API, with a lot of features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The various features they offer for all different kind of requirements - it really makes the software versatile!

Cons

Well, the cost could be a little less!
But it's OK I guess - we feel this more because we're a startup!

Review Source: Capterra
 

James from CommonBond

August 2017

August 2017

Once set up, easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great for managers to oversee and review work of our customer support agents. Search functionality is very easy to use and works well.

Cons

Not easy to integrate with other CRMs, have to search LC and other systems to be able to fully understand a user's experience .

Review Source: Capterra
 

Dipali from zakipoint Health
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Ease of use is one of the main reasons for using Live Chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's easy to use and has a non-bulky interface. We've not faced any tech issues with this software.

Pros

- Easy to use; no fluff
- Clean interface
- No tech issues where the chat has failed
- Can define offline modes easily
- Easily customizable with company logo
- Works great on mobile devices as well

Cons

- Not easy to connect pre-defined surveys
- Automated actions such as turning off on its own when a chat is over

Review Source: Capterra
 

Kate from DollarDays.com
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Very basic and user friendly live chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer interaction and feedback.

Pros

The software is very user friendly. Livechat also provides multiple articles for trouble shooting any errors.

Cons

Livechat limits your ability to customize greeting popups. You can adjust the message but you cannot adjust them to appear if any chats are in queue.

Review Source: Capterra
 


June 2017

June 2017

Live chat works for me!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very stable. Works great for pc, mac or mobile. Works well with email. Keeps history and always pushes emails out.

Review Source: GetApp
 

Ron from Fed Ex supply chain

April 2017

April 2017

Very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have had great experiences with LiveChat. No suggestions for improvement at this point, never had any issues with using this software.

Review Source: Capterra
 

Dennis from DomainSmoke

February 2017

February 2017

best chat software on the planet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

this is by far the easiest, and best chat software to use. they're priced very fair, and have AMAZING SUPPORT!

Review Source: Capterra
 

Kelli from Robertson Pools, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Excellent alternative

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a great alternative to those who can't make phone calls during the day, but might have idle time while on another conversation!

Pros

Ease of use

Cons

Nothing!

Advice to Others

Nope.

Review Source: Capterra
 

Hanson from Think Board

January 2017

January 2017

Works great every time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Live chat is hands down the best feature you can add to a website!! It works wonders with our customers :) I would highly recommend!

Review Source: Capterra
 

John from Hamamatsu

January 2017

January 2017

With Live Chat; Businesses Are More Connected

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This chat software helped improve my businesses communication and effciencies overall. I am very grateful for this software and would recommend it to any business owner; who is seeking to improve communication within their business.

Review Source: Capterra
 

Marcy from Garick

January 2017

January 2017

Excellent customer service tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We added Live Chat to our website and immediately had customers looking to chat with us and ask questions about our products. We were able to provide immediate answers and help, without having them be inconvenienced by having to call or e-mail us. LiveChat was surprisingly easy to use. We will definitely continue to use this product going forward!

Review Source: Capterra
 

Nithin from Antal International

December 2016

December 2016

Best Live Chat program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

LiveChat is simple to use with a lot of features. The price is not too high and the reports are very effective.

Review Source: Capterra
 

César from Difragma
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Very fine and faster

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

its a good tool for support and sales power, the most important is the UX; its very pretty and easy to use this web app

Pros

The loading speed of the application is impressive in addition to the actual tracking time

Cons

It is a very simple application to use the only thing that improves the design of the brand, it makes me very ugly.

Advice to Others

No

Review Source: Capterra
 

Izcoatl from IMWEEKS
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Very useful and good environment!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good tool to have a communication with the user and make in my case a fast and secure sell.
In little words a must to have tool to react on time!

Pros

the instant communication and the potential of see what people writes

Cons

We need regular people more support.

Advice to Others

please check this powerful tool if worth it

Review Source: Capterra
 

Steven from Powder Buy The Pound
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Couldn't Exist Without it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

LiveChat has become such an integral part of our customer service since it's implementation. It provides the customers browsing our online store the chance to not only get further information about their orders/our products; but also a one-on-one experience that isn't available for all business. Since our product is used in a process, we can also provide technical support instantly which gives us such an advantage and opportunity to build trust with our clients. In summation, LiveChat has definitively enhanced our business, provided an instant connection to our client base, and facilitated shared knowledge and technical assistance.

Pros

Ease of use and an insight to our client base that couldn't be provided previously.

Cons

The only issue we've had is not being able to have as many agents available at one time, but we're looking into purchasing more logins very soon so it will be rectified.

Advice to Others

Never underestimate punctuation and try to be as genial as possible.

Review Source: Capterra
 

Mauro from LocibBomb Media
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Simple and Powerful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I worked on creating a custom integration between a mobile app and LiveChat. I found that the API documentation was excellent, and whenever I ran into an issue the LiveChat support was able to help and get me through it. I found the admin section of this product to be very intuitive and well designed.

Pros

The API was very clear and full of examples.

Cons

Nothing really. I ran into a few issues while developing, but I was just making mistakes in my code.

Advice to Others

I will be recommending LiveChat to any future clients.

Review Source: Capterra
 

Tony from Green Primate

December 2016

December 2016

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I found live chat to easy to use, the interface is very intuitive and every person can do the work to meet costumers easily .

Pros

Interface
Esthetic
Price
Intuitive

Cons

It's a little expensive

Advice to Others

No

Review Source: Capterra