# LiveChat Software Reviews, Demo & Pricing - 2026 > Review of LiveChat Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/livechat-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / LiveChat Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/livechat-profile/alternatives/) # LiveChat 2026: Benefits, Features & Pricing Wondering if LiveChat is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview LiveChat 4.6 [(1725)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Pricing Starting at $25.00 per month ### About LiveChat LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through their websites. It is used by organizations in industries such as retail, software, education, and finance to enhance customer engagement and streamline communication. The software includes AI-based features that assist agents with real-time insights, text enhancement, and chat summaries to improve response times and service quality. Chatbot automation is available to handle repetitive inquiries and common questions, allowing human agents to focus on more complex tasks. The platform consolidates customer messages from various channels, including WhatsApp, Facebook, and Instagram, into a single interface for easier management. Features such as pre-set messages, product recommendations, and product cards are included to assist with customer interactions. Analytics and reporting tools track metrics such as sales performance, agent productivity, campaign conversion rates, chat engagement, customer satisfaction, and website traffic. Weekly summaries analyze frequent customer questions to help teams identify trends and improve service. LiveChat is accessible through web bro... wsers and applications for Windows, Mac, iOS, and Android devices, enabling support teams to work from various locations. Wondering if LiveChat is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## LiveChat User Interface ## Popular LiveChat Alternatives Main Product LiveChat 4.6 [(1725)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24126)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## LiveChat Pros and Cons We analyzed 1,725 verified reviews for LiveChat to find out what actual users really think. Select to learn more Intuitive Setup And Navigation LiveChat is designed for simplicity, with a user-friendly interface and quick setup process. New users and teams can easily learn its features, manage chats, and navigate daily tasks without extensive training. The platform streamlines communication and makes it easy to organize work and respond to customer inquiries. Real-Time Customer Engagement Tools LiveChat offers real-time chat, call, and chatbot features that help teams quickly resolve customer issues and boost satisfaction. Its centralized dashboard, mobile app, and multi-channel support allow agents to manage conversations efficiently and provide instant assistance, improving customer retention and overall experience. Versatile Platform Connectivity Options LiveChat integrates smoothly with websites, major CMS platforms, social media, and third-party tools like CRMs and analytics. Setup is straightforward, often requiring just a code snippet. Users benefit from customizable options and the ability to manage multiple sites and services from one account. Connection And Lag Challenges LiveChat can experience slow loading times, lag, and occasional disconnects, especially during high demand or poor network conditions. These performance issues disrupt conversations, cause delays in responses, and sometimes require users to restart chats, impacting overall efficiency. High Cost For Small Teams LiveChat's pricing is often seen as expensive, especially for small businesses and those needing multiple users. Many users mention extra charges for premium features and compare it unfavorably to more affordable or free alternatives, making cost a frequent barrier to adoption. Notification Delays And Limitations Users report issues with delayed or missed message notifications, making it hard to respond promptly. The system lacks options for sending messages when offline, automated alerts, and file sharing, which can lead to miscommunication and extra work for teams managing customer interactions. ## LiveChat Pricing and Plans Starting price: $25.00 per month Free Trial Free Version Starter $25.00 per user, per month Plan includes: - One Assistant - Website - Apps - Direct Chat Link - Facebook Messenger - up to 100 visitors - Multiple website support - Applications - Inactivity message - Customer details Read More Team $59.00 per user, per month Plan includes: - SMS - Canned responses - Private canned responses - Canned response suggestions - Custom customer segments - Chat tagging - File sharing - Routing rules based on URL - Automated tags - LiveChat Dashboard Read More Business $89.00 per user, per month Plan includes: - Tag suggestions - Text enhancement - Chat summary - Apple Messages for Business - Routing rules based on geolocation - Chat takeover - Work scheduler - Agent activity - Agent performance - Chat duration Read More Enterprise Pricing available upon request Plan includes: - Beta sentiment analysis - White label - Audit log - Security assistance - HIPAA Compliance - Single Sign-On (SSO) ready - Product training - Software engineer support - Legal assistance - Alternative payment terms Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## LiveChat Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of LiveChat Access Controls/Permissions Account Alerts Account Management Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning AI Summarization Alerts/Escalation Alerts/Notifications API Automated Responses Automated Routing Call Center Management Campaign Management Chatbot Churn Management Collaboration Tools Communication Management Configurable Workflow Contact Management Content Creation Content Management Conversation Intelligence CRM Customer Database Customer Engagement Customer Experience Management Customer History Customer Journey Mapping Customer Management Customer Portal Customer Segmentation Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Security Data Visualization Deal Management Document Storage Drag & Drop Email Management Email Marketing Email Templates Engagement Tracking Event Triggered Actions Feedback Management Gamification Generative AI Geotargeting Health Score Inbox Management Interaction Tracking Internal Chat Integration Key Performance Indicators Knowledge Base Management Knowledge Management Language Detection Lead Capture Lead Generation Lead Management Lead Nurturing Lead Qualification Live Chat Macros/Templated Responses Marketing Automation Mobile App Monitoring Multi-Channel Data Collection Multi-Language Multiple Data Sources Natural Language Processing Negative Feedback Management NPS Survey Structure Offline Form Onboarding Opportunity Management Performance Metrics Personalization Predictive Analytics Prioritization Proactive Chat Queue Management Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Reporting Referral Tracking Reminders Reporting/Analytics Reporting & Statistics Revenue Management Role-Based Permissions Sales Reports Sales Trend Analysis Screen Sharing Search/Filter Secure Data Storage Segmentation Self Service Portal Sentiment Analysis Service Level Agreement (SLA) Management Single Sign On Social Media Integration Survey/Poll Management Surveys & Feedback Tagging Task Automation Task Management Territory Management Text Analysis Ticket Management Trend Analysis Usage Tracking/Analytics Visual Analytics Web-based Deployment Widgets Workflow Automation Workflow Management ## LiveChat Integrations WordPress Integration rated 4.6 from 11 reviews Benchmark Email Integration rated undefined from -1 review Grasshopper Integration rated undefined from -1 review LeadSquared Integration rated undefined from -1 review Mixpanel Integration rated undefined from -1 review Omnistar Affiliate Integration rated undefined from -1 review See all 109 integrations ## LiveChat User Reviews Overall Rating 4.6 Ratings Breakdown 5 70% 4 25% 3 4% 2 1% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.5 Customer support 4.6 Functionality 4.5 Mai M. Verified reviewer Hospitality 11-50 employees Used daily for less than 6 months Review source Reviewed March 2026 Chatting with LiveChat 5 It's been an invigorating experience for our team while we implement the broad range of customization tools as well as relying on the AI copilot to further enhance the client experience. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Loving the versatility and customization available within the software. We're already integrating it with other apps we use to create a really curated experience for our clients. Cons: No cons! I have always wanted to onboard LiveChat after using it myself as a consumer. Now using it as a business user, I find it super easy to adopt and implement. Read More LN Larry N. Verified reviewer Electrical/ Electronic Manufacturing 51-200 employees Used daily for more than 2 years Review source Reviewed March 2025 LiveChat: More than a valuable tool 5 I've been using LiveChat to support 2 web sites for our company for about 9 years and find that it's more than a valuable tool. True, we use it for a highly technical website and basically serve in a reactive role. The canned responses have saved us time and is great for new agents who don't quite have all the answers. Having the app on my phone also gives me freedom to leave my desk but not miss any incoming chats. But LiveChat is also a big part of improving our customer relations. The customers really enjoy getting immediate help the moment they need it. We also onboard new customers who are inquiring about our services and prices - in real time! LiveChat has become a permanent part of our customer service experience. It is invaluable in supporting current customers and winning new ones! Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: LiveChat is so easy for new employees to grasp basic concepts and start using it. It's very similar to texting or messaging apps on anyone's phone. Cons: Although rarely needed, the support is best done through email. Their chat box for customer service seems to be a bot, which can be frustrating to use. Reasons for choosing LiveChat SSC was cost-prohibitive when comparing features. SSC was the LiveChat was an integrated product that had a more elegant and feature-rich interface. But we couldn't justify the cost of implementing it when compared with LiveChat. Read More TG Tami G. Verified reviewer Automotive 2-10 employees Used weekly for more than 2 years Review source Reviewed March 2024 Easy solutions 5 Ratings Breakdown 5 Ease of use 4 Functionality Previously 5 Pros: I like that I can get answers without having to call and wait on hold or email and wait for a response Cons: Sometimes it takes a while to get a person to chat with Read More CP Colleen P. Verified reviewer Non-Profit Organization Management 11-50 employees Used daily for more than 2 years Review source Reviewed April 2026 Excellent Tools for Responsive and Efficient Client Service 5 As a non-profit employment service organization, Opportunities for Employment (OFE) values tools that help us respond quickly, professionally, and consistently to the people we serve. LiveChat, ChatBot, and Helpdesk have been very beneficial for our team. LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact. ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps. Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed. Together, these tools have improved our responsiveness, strengthened the client experience, and helped us serve people more efficiently. Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: LiveChat, ChatBot, and Helpdesk have been excellent tools for OFE. They have helped us improve responsiveness, organize inquiries, and provide better support to the job seekers and community members we serve. LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. These tools have strengthened our service delivery and improved the overall client experience. Cons: Setting up LiveChat and a ChatBot can be a bit overwhelming, but the support team is excellent and will walk you through any challenges that occur. Read More CL Charles L. Verified reviewer Machinery 51-200 employees Used weekly for more than 2 years Review source Reviewed June 2025 Consider my Experience Before Trying LiveChat 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: LiveChat allows me to offer instant response to clients via live chat and telephony calls which help retain them even when they are having issues. Cons: The introduction of chatbots was a life changing scenario since we are able to keep our customers and prospects engaged. Reasons for switching to LiveChat LiveChat has a clean User Interface unlike other alternatives that I have tried such as Zoho Desk. Read More RE Robert E. Verified reviewer Wholesale 2-10 employees Used daily for less than 2 years Review source Reviewed February 2025 Avoid This Company – Fraudulent Charges & Terrible Customer Service 1 I’ve since issued a chargeback with Capital One to recover my money. On top of that, their service is way overpriced for what they offer. You’re much better off using Zoho Chatbot, which provides far better value and customer support. Avoid LiveChat at all costs! Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Avoid This Company – Fraudulent Charges & Terrible Customer Service Cons: I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January, and February. When I contacted them to request a refund, they flat-out refused, despite the fact that I had already canceled long ago. This company is fraudulent, and their billing practices are highly questionable Reasons for switching to LiveChat Soho Chatbot allows you to customize frequently. Ask questions. The chat bought then responds based on your customizations saves you time and money and allows you to focus on your company rather than answering the same questions over zoho chat bot is the best Read More MR Mike R. Verified reviewer Building Materials 501-1000 employees Used daily for more than 2 years Reviewed December 2024 Small Company, big service! 5 I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into the world of e-commerce, I learned just how much more Live Chat could do for me. With strategically built campaigns I am now targeting the right customer, with the right message at the right time. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's an easy and convenient way to interact with my customers. Very intuitive to use and allows me to chat with more than one customer as a time. My organization does not use chat bots, only real employees. Cons: Some of the e-commerce tools require me to know about website coding, whereas I am a customer service manager. luckily my web team helps so that we can use campaigns and trackers to their full extent Reasons for choosing LiveChat We were more comfortable with LiveChat having used it for some years before our e-commerce partners suggested we switch to Gorgias; with a heftier price tag we found Gorgias didn't offer anything that was really above and beyond what we had with LiveChat and we have since began using LiveChat even better! Read More Scott M. Verified reviewer Alternative Dispute Resolution 2-10 employees Used daily for less than 2 years Review source Reviewed April 2026 Waxstop - \[sensitive content hidden\] Saved ME 5 very good platform. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \[sensitive content hidden\] got me back into my old account as i was still being charged but wasnt using it for so long. Cons: nothing Read More Joseph H. Verified reviewer Government Relations 2-10 employees Used weekly for less than 12 months Review source Reviewed April 2026 How to get to the bottom of an upgrade or downgrade 5 Quick. Easy to use. Easy to reach someone. Easy to navigate. Completely useful in every way one should expect from a LiveChat. Ratings Breakdown 5 Ease of use 2 Value for money 5 Customer support 5 Functionality Pros: Everything! But is a bit pricey overall. I really like the way it is added seamlessly into my websites. Cons: Price for upgrade beyond Starter Plan. If only there was a better way to upgrade to at least one more seat without being charged so much more than only one seat. Read More VR Verified Reviewer Marketing and Advertising 501-1000 employees Used monthly for more than 2 years Review source Reviewed February 2026 Great customer support and UI, limited customization 4 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great customer support with setting up and ongoing Cons: Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions Read More Showing 1 - 10 of 1725 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) ## LiveChat Popular Comparisons [Slack vs LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/vs/slack/)[LiveAgent vs LiveChat](https://www.softwareadvice.com/crm/liveagent-profile/vs/livechat/)[Zendesk Suite vs LiveChat](https://www.softwareadvice.com/compare/26892-Zendesk/vs/27068-livechat/)[Tidio vs LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/vs/tidio-chat/)[Freshdesk vs LiveChat](https://www.softwareadvice.com/crm/freshdesk-profile/vs/livechat/)[Intercom vs LiveChat](https://www.softwareadvice.com/crm/intercom-profile/vs/livechat/)[Zoho Desk vs LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/vs/zoho-desk/)[Salesforce Service Cloud vs LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/vs/service-cloud/)[HubSpot Service Hub vs LiveChat](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/livechat/)[TeamSupport vs LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/vs/teamsupport/)[Front vs LiveChat](https://www.softwareadvice.com/crm/front-profile/vs/livechat/)[Crisp vs LiveChat](https://www.softwareadvice.com/help-desk/crisp-profile/vs/livechat/)[Gladly vs LiveChat](https://www.softwareadvice.com/call-center/gladly-profile/vs/livechat/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/livechat-profile/alternatives/) ## Other Top Recommended Live Chat Software [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) **3.9** (9) Recently recommended **1** times [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24126) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16383) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4465) Recently recommended **0** times Stuck Between Options? Our experts can help you compare LiveChat with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice