LiveChat

RATING:

4.6

(1667)

About LiveChat

LiveChat is an all-in-one customer service platform helping brands deliver superb customer service while boosting their sales. LiveChat is intuitive, easy to use, and fully customizable, to naturally blend in with any website. With a number of features inside the app, it’s a powerful tool to win over customers. This customer service software is used by over 37,000 customers worldwide. One of them shared that LiveChat helped them achieve a “5 times higher conversion rate, 50% more leads, and a 16 times higher average session value.” With LiveChat, you can expect the following: - Happier customers thanks to seamless customer service. With a sneak peek, agents see the questions before they’re sent, and with canned responses, they reply faster. Agents can also supervise ...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

LiveChat Pricing

LiveChat is available in 4 plans: Starter - from $20 per seat/month billed annually, or $24 month-to-month Team - from $41 per seat/month billed annually, or $49 month-to-month Business - from $59 per seat/month billed annually, or $69 month-to-month Enterprise - Custom, contact us for pricing details

Starting price: 

$24.00 per month

Free trial: 

Available

Free version: 

Not Available

Chat Widget and Agent App
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LiveChat Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for LiveChat

1 - 5 of 1,627 Reviews

Lorraine

Education Management, 11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2021

Engage quickly and easily with customers on your site

User Profile

Patrik

Verified reviewer

Internet, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2022

LiveChat review

We set up a live chat for our customer on his eshop. Quick setup within a few minutes and the customer also quickly adopted the livechat window.

PROS

14 day free trial version Possibility to share the screen with the customer A huge number of features such as automatic replies, switching between operators, offline messages and more.

CONS

After the 14-day free version expires, you need to purchase the paid version. For some, this can be off-putting.

Reason for choosing LiveChat

The customer chose this software because he liked it the most and it best suited his e-shop needs.

Sagar

Computer & Network Security, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Chat live instantly with high feature.

Amazing chat platform Client support make professional with live chat

PROS

Easy chat Easy ticket management Knowledge base management Easy to search Soft client supports

CONS

Application sometimes taking load to run except nothing can less as compare to cost

Reason for choosing LiveChat

For best client management's Communication of client Providing best ticket support Well ticket management

Reasons for switching to LiveChat

For the best and segregate platform for Client support

User Profile

Annabel

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed December 2018

Good value but lacks some key functionality and integration

Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.

PROS

Livechat has provided a really useful platform for us to get started with livechat provision on our site. The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.

CONS

There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings. The CRM integration has also been difficult to implement, and hasn't worked well for all our agents. Which has caused some issues with manual data entry and some lost data. This integration is crucial to our workflow. The customer service has, overtime, become much more automated and it has therefore taken me longer and been more frustrating to get solutions to issue that I have come up against. While the platform itself has improved in functionality through the time i've been using it, I find the customer support has become less helpful and personal.

Vendor Response

Hi Annabel, Thank you for your feedback, we do our best to create the best live chat experience for our customers and to constantly improve our product. If you don't mind, our Customer Success Team will be in touch to collect a few more information regarding some of the issues you experienced. Cheers, LiveChat Team

Replied December 2018

Clarke

Farming, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

No More Phone Call Waiting with LiveChat

PROS

As Desktop Support Analyst, it has been easy for me to communicate with customers online without having to make and receive long calls.

CONS

Integration to our website was hectic during initial setup - kudos to the vendor support team for intervention.