---
title: "LiveChat Software Reviews, Demo & Pricing - 2026"
description: "Review of LiveChat Software: system overview, features, price and cost information. Get free demos and compare to similar programs."
source_url: "https://www.softwareadvice.com/help-desk/livechat-profile/"
page_type: "product"
language: "en"
---

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LiveChat

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

Overview

[Reviews](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/livechat-profile/alternatives/)

# LiveChat Review

From $25-$89/month Free trial 4 plans

Wondering if LiveChat is right for your organization?

Our Live Chat Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pros and Cons
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

LiveChat

4.6

[(1730)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/)

FrontRunner 2026

Pricing

Starting at $25.00 per user per month

### About LiveChat

LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through their websites. It is used by organizations in industries such as retail, software, education, and finance to enhance customer engagement and streamline communication.

The software includes AI-based features that assist agents with real-time insights, text enhancement, and chat summaries to improve response times and service quality. Chatbot automation is available to handle repetitive inquiries and common questions, allowing human agents to focus on more complex tasks. The platform consolidates customer messages from various channels, including WhatsApp, Facebook, and Instagram, into a single interface for easier management. Features such as pre-set messages, product recommendations, and product cards are included to assist with customer interactions.

Analytics and reporting tools track metrics such as sales performance, agent productivity, campaign conversion rates, chat engagement, customer satisfaction, and website traffic. Weekly summaries analyze frequent customer questions to help teams identify trends and improve service. LiveChat is accessible through web bro...

wsers and applications for Windows, Mac, iOS, and Android devices, enabling support teams to work from various locations.

Do you work for LiveChat? [Manage this product listing](https://www.g2.com/products/livechat/claim_requests/new?auto=true)

Wondering if LiveChat is right for your organization?

Our Live Chat Software selection experts can help you in 15 minutes or less.

## LiveChat User Interface

## Popular LiveChat Alternatives

Main Product

LiveChat

4.6

[(1729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/)

Ratings Breakdown

-   4.65Ease of use
-   4.49Value for money
-   4.59Customer support
-   4.49Functionality

Pricing

Starting at $25.00 per month

Get Price

Alternative Product

[Slack](https://www.softwareadvice.com/remote-support/slack-profile/)

4.7

[(24244)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/)

Ratings Breakdown

-   4.61Ease of use
-   4.55Value for money
-   4.43Customer support
-   4.56Functionality

Pricing

Starting at $8.75 per month

Get Price

Alternative Product

[LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)

4.7

[(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)

Ratings Breakdown

-   4.57Ease of use
-   4.64Value for money
-   4.69Customer support
-   4.57Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)

4.7

[(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/)

Ratings Breakdown

-   4.66Ease of use
-   4.48Value for money
-   4.63Customer support
-   4.61Functionality

Pricing

Starting at $24.17 per month

Get Price

Alternative Product

[Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)

4.4

[(4116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)

Ratings Breakdown

-   4.33Ease of use
-   4.16Value for money
-   4.26Customer support
-   4.36Functionality

Pricing

Starting at $55.00 per month

Get Price

Alternative Product

[Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/)

4.5

[(2216)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/)

Ratings Breakdown

-   4.39Ease of use
-   4.46Value for money
-   4.30Customer support
-   4.46Functionality

Pricing

Starting at $9.00 per month

Get Price

## LiveChat Pros and Cons

We analyzed 1,730 verified reviews for LiveChat to find out what actual users really think.

Select to learn more

Intuitive Setup And Navigation

LiveChat is designed for simplicity, with a user-friendly interface and quick setup process. New users and teams can easily learn its features, manage chats, and navigate daily tasks without extensive training. The platform streamlines communication and makes it easy to organize work and respond to customer inquiries.

Real-Time Customer Engagement Tools

LiveChat offers real-time chat, call, and chatbot features that help teams quickly resolve customer issues and boost satisfaction. Its centralized dashboard, mobile app, and multi-channel support allow agents to manage conversations efficiently and provide instant assistance, improving customer retention and overall experience.

Versatile Platform Connectivity Options

LiveChat integrates smoothly with websites, major CMS platforms, social media, and third-party tools like CRMs and analytics. Setup is straightforward, often requiring just a code snippet. Users benefit from customizable options and the ability to manage multiple sites and services from one account.

Connection And Lag Challenges

LiveChat can experience slow loading times, lag, and occasional disconnects, especially during high demand or poor network conditions. These performance issues disrupt conversations, cause delays in responses, and sometimes require users to restart chats, impacting overall efficiency.

High Cost For Small Teams

LiveChat's pricing is often seen as expensive, especially for small businesses and those needing multiple users. Many users mention extra charges for premium features and compare it unfavorably to more affordable or free alternatives, making cost a frequent barrier to adoption.

Notification Delays And Limitations

Users report issues with delayed or missed message notifications, making it hard to respond promptly. The system lacks options for sending messages when offline, automated alerts, and file sharing, which can lead to miscommunication and extra work for teams managing customer interactions.

## LiveChat Pricing and Plans

LiveChat has four plans. Starter is $25.00/user/mo billed monthly. Team is $59.00/user/mo billed monthly. Business is $89.00/user/mo billed monthly. Enterprise is custom-priced.

Free trial

Starter

$25.00

per user, per month

Starter plan includes:

-   One Assistant
-   Website
-   Apps
-   Direct Chat Link
-   Facebook Messenger
-   up to 100 visitors
-   Multiple website support
-   Applications
-   Inactivity message
-   Customer details
-   Agent rating
-   Transfers

Team

$59.00

per user, per month

Team plan includes:

-   Routing rules based on URL
-   SMS
-   Tags usage
-   Chat statistics
-   LiveChat Dashboard
-   Automated tags
-   File sharing
-   Chat tagging
-   Custom customer segments
-   Canned response suggestions
-   Private canned responses
-   Canned responses

Business

$89.00

per user, per month

Business plan includes:

-   Chat takeover
-   Work scheduler
-   Agent activity
-   On-demand reporting
-   Agent performance
-   Tag suggestions
-   Text enhancement
-   Chat summary
-   Apple Messages for Business
-   Chat duration
-   Chat response
-   Routing rules based on geolocation

Enterprise

Custom Quote Available

Enterprise plan includes:

-   Key Account Manager
-   Product training
-   Single Sign-On (SSO) ready
-   HIPAA Compliance
-   Security assistance
-   White label
-   Beta sentiment analysis
-   Audit log
-   Software engineer support
-   Legal assistance
-   Alternative payment terms

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

### How does LiveChat pricing compare to alternatives?

LiveChat's starting price is $25.00/user/month. Explore how its pricing and plan options compare with top alternatives below.

| Product | Starting price | Free trial | Free version | Value for Money |
| --- | --- | --- | --- | --- |
| LiveChat4.6[(1,730)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) | $25.00 /user/mo | Available | Not available | 4.5 |
| [Slack](https://www.softwareadvice.com/remote-support/slack-profile/)4.7[(24,244)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) | $8.75 /user/mo | Available | Available | 4.5 |
| [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)4.7[(1,788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) | $15.00 /user | Available | Not available | 4.6 |
| [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)4.7[(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) | $24.17 /mo | Available | Available | 4.5 |
| [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) | $55.00 /user/mo | Available | Not available | 4.2 |

LiveChat4.6[(1,730)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/)

* * *

Starting price

$25.00 /user/mo

Free trial

Available

Free version

Not available

Value For Money

4.5

-   [Slack](https://www.softwareadvice.com/remote-support/slack-profile/)4.7[(24,244)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/)
    
    * * *
    
    Starting price
    
    $8.75 /user/mo
    
    Free trial
    
    Available
    
    Free version
    
    Available
    
    Value For Money
    
    4.5
    
-   [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)4.7[(1,788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)
    
    * * *
    
    Starting price
    
    $15.00 /user
    
    Free trial
    
    Available
    
    Free version
    
    Not available
    
    Value For Money
    
    4.6
    
-   [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)4.7[(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/)
    
    * * *
    
    Starting price
    
    $24.17 /mo
    
    Free trial
    
    Available
    
    Free version
    
    Available
    
    Value For Money
    
    4.5
    
-   [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)
    
    * * *
    
    Starting price
    
    $55.00 /user/mo
    
    Free trial
    
    Available
    
    Free version
    
    Not available
    
    Value For Money
    
    4.2
    

## LiveChat Features

-   Popular features found in Live Chat
    
    Autoresponders
    
    Canned Responses
    
    Chat/Messaging
    
    File Sharing
    
    Mobile Access
    
    Multi-Channel Communication
    
    Real-Time Notifications
    
    Support Ticket Management
    
    Third-Party Integrations
    
    Transcripts/Chat History
    
    Transfers/Routing
    
-   More features of LiveChat
    
    Access Controls/Permissions
    
    Activity Dashboard
    
    Activity Tracking
    
    AI Copilot
    
    AI/Machine Learning
    
    AI Summarization
    
    Alerts/Escalation
    
    Alerts/Notifications
    
    API
    
    Automated Responses
    
    Automated Routing
    
    Call Center Management
    
    Campaign Management
    
    Chatbot
    
    Churn Management
    
    Collaboration Tools
    
    Communication Management
    
    Configurable Workflow
    
    Contact Management
    
    Content Creation
    
    Content Management
    
    Conversation Intelligence
    
    CRM
    
    Customer Database
    
    Customer Experience Management
    
    Customer History
    
    Customer Journey Mapping
    
    Customer Portal
    
    Customer Segmentation
    
    Customizable Branding
    
    Customizable Fields
    
    Customizable Forms
    
    Customizable Reports
    
    Customizable Templates
    
    Dashboard
    
    Data Import/Export
    
    Data Security
    
    Deal Management
    
    Document Storage
    
    Drag & Drop
    
    Email Management
    
    Email Marketing
    
    Email Templates
    
    Engagement Tracking
    
    Event Triggered Actions
    
    Feedback Management
    
    Gamification
    
    Generative AI
    
    Geotargeting
    
    Inbox Management
    
    Interaction Tracking
    
    Internal Chat Integration
    
    Key Performance Indicators
    
    Knowledge Base Management
    
    Language Detection
    
    Lead Capture
    
    Lead Generation
    
    Lead Management
    
    Lead Nurturing
    
    Lead Qualification
    
    Live Chat
    
    Macros/Templated Responses
    
    Marketing Automation
    
    Mobile App
    
    Monitoring
    
    Multi-Language
    
    Multiple Data Sources
    
    Natural Language Processing
    
    Offline Form
    
    Opportunity Management
    
    Performance Metrics
    
    Personalization
    
    Predictive Analytics
    
    Prioritization
    
    Proactive Chat
    
    Queue Management
    
    Real-Time Analytics
    
    Real-Time Chat
    
    Real-time Consumer-facing Chat
    
    Real-Time Data
    
    Real-Time Monitoring
    
    Real-Time Reporting
    
    Referral Tracking
    
    Reminders
    
    Reporting/Analytics
    
    Reporting & Statistics
    
    Role-Based Permissions
    
    Sales Reports
    
    Sales Trend Analysis
    
    Screen Sharing
    
    Search/Filter
    
    Secure Data Storage
    
    Segmentation
    
    Self Service Portal
    
    Sentiment Analysis
    
    Service Level Agreement (SLA) Management
    
    Single Sign On
    
    Social Media Integration
    
    Surveys & Feedback
    
    Tagging
    
    Task Automation
    
    Task Management
    
    Territory Management
    
    Ticket Management
    
    Visual Analytics
    
    Web-based Deployment
    
    Widgets
    
    Workflow Automation
    
    Workflow Management
    

## LiveChat Integrations

WordPress

Integration rated 4.6 from 11 reviews

Benchmark Email

Integration rated undefined from -1 review

LeadSquared

Integration rated undefined from -1 review

Mixpanel

Integration rated undefined from -1 review

Omnistar Affiliate

Integration rated undefined from -1 review

ProjectManager

Integration rated undefined from -1 review

See all 102 integrations

## LiveChat User Reviews

## LiveChat customer ratings

- Overall rating: 4.6/5
- Total reviews: 1,730

### Rating distribution

- 5 stars: 1,219 reviews (70%)
- 4 stars: 429 reviews (25%)
- 3 stars: 63 reviews (4%)
- 2 stars: 13 reviews (1%)
- 1 star: 6 reviews (0%)

### Secondary ratings

- Ease of use: 4.6/5
- Value for money: 4.5/5
- Customer support: 4.6/5
- Functionality: 4.5/5

---

### LiveChat Streamlines Real-Time Support with Fast, Easy Chat Management

- Overall rating: 5/5
- Reviewer: Iqra R.
- Verified reviewer: Yes
- Industry: Logistics and Supply Chain
- Company size: 2-10 employees
- Product usage: less than 1 year
- Reviewed: November 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

LiveChat helps solve the problem of managing customer queries across different communication channels. Instead of switching between platforms, the team can handle conversations from one place and respond to customers in real time. Its integrations and automation features helped reduce repetitive work, while AI suggestions can make response quicker. The simple interface also makes it easy to get started. Overall, it saves time, improves team coordination and helps provide a smoother customer support experience.

#### Ratings breakdown

- Ease of use: 5/5
- Customer support: 5/5

#### Pros

What I most like about LiveChat is how easy it makes managing customer conversations in real time. The interface is clean and simple to navigate, and it can keep track of multiple chats without much hassle. It responds quickly and offer useful integrations with other business tools, which makes the workflow smoother. I also find its automation & AI powered features helpful in handling repetitive queries. The setup process is straightforward, and the features offered provide good value for the price. Overall its a consistent for improving customer communication.

#### Cons

Although LiveChat works well there are few areas that could be improved. Managing multiple conversation can sometimes feels overwhelming and I think the interface could provide more customization options. The pricing cans also become expensive as the team grows. I would like to see more accurate AI suggestions and better automation for handling repetitive queries. More detailed onboarding resources and quicker support responses would also improve the expereince.

---

### Seamless CRM Integrations, Easy Setup, and Helpful Support

- Overall rating: 5/5
- Reviewer: Elsa S.
- Industry: Education Management
- Company size: 201-500 employees
- Reviewed: November 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

LiveChat eliminates slow and fragmented communications between customers. By offering a quick and efficient solution to answer visitors' questions, help guide buyers and solve any problems before they become frustrated and leave. This improves customer satisfaction, boosts sales conversions and reduces the pressure on email and telephone support. The team will be able to help a lot more people in half the time. It allows our team to transform passive web traffic into live conversations. Eliminate the issues often caused by traditional support channels such as email tickets/phone queues which slow down our response times and makes prospective customers leave our site.

#### Ratings breakdown

- Ease of use: 5/5

#### Pros

Easy integration with CRMs such as Salesforce and HubSpot, help desk software such as Zendesk, and e-commerce platforms such as Shopify. New team members can easily be up and running with chats after a brief induction. The widget is also easy to customise and can be made to fit our brand's style. The integrations make this system really stand out. All customer information and chat transcripts can be sent straight into our existing tools. The support team are very helpful. The documentation and tutorials are easy to understand. We had lots of questions about setting up and routing rules but were able to get answers quickly.

#### Cons

The built-in reporting features are great but more advanced analysis would be beneficial. Sometimes need to export data. Chats can be easy to set up but can take longer to get more advanced routing rules, auto chat features and chatbot flows working correctly. If not set up correctly, agents could miss chats and receive too many notifications, meaning some changes need to be made to the notification settings. Advanced bot automation often needs to be used in conjunction with its sibling product ChatBot.com meaning some functions aren’t available on the same line of billing. The cost is per agent meaning it can get expensive quickly. Some of the more advanced features such as additional reporting and advanced tools are only available on higher plans.

---

### I like LiveChat

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Health, Wellness and Fitness
- Company size: Self-Employed
- Product usage: 1-3 years · weekly
- Reviewed: October 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I have been using LiveChat for more than a year now. Is one of the best tools in the marek t so far!

#### Cons

I don’t have anything I don’t like about it. It’s actually very easy and convenient to use. Nothing cons

---

### 5 Star Company

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Marketing and Advertising
- Company size: 11-50 employees
- Product usage: 3-5 years · daily
- Reviewed: October 2026
- Review source details: This review was submitted organically. No incentive was offered

LiveChat is honestly one of the best and easiest LiveChat platforms that I have worked with. They are not only very easy to use and integrate into whatever systems you are using, they also have great customer service whenever you need help.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Their customer service and ease of use. They also make all integration extremely easy where even a person with novice technology knowledge can easily use it.

#### Cons

There really is nothing bad that I can find to say about LiveChat because I personally have not had any problems or a bad experience in the 9 years we have been using their services.

---

### Outstanding Company and Service

- Overall rating: 5/5
- Reviewer: Salatiel S.
- Industry: Gambling & Casinos
- Company size: 201-500 employees
- Product usage: 1-3 years · daily
- Reviewed: July 2026
- Review source details: This review was submitted organically. No incentive was offered

My overall experience with LiveChat has been excellent. The platform is easy to use, reliable, and very helpful for managing customer conversations efficiently. It helps our team stay organized, respond faster, and deliver a better support experience to our users. The support team has also been outstanding — patient, professional, and knowledgeable. Overall, LiveChat has been a valuable tool for our business, and I would highly recommend it.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Outstanding support experience. I was dealing with a challenging issue where my bot was not working properly, and the HelpDesk.com representative was incredibly patient, professional, and knowledgeable. He guided me step by step, clearly explained what was wrong, and helped me understand exactly what needed to be fixed. His expertise and patience made a difficult situation much easier to resolve. The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would. Truly excellent service.

#### Cons

There is not much I dislike about LiveChat. Overall, the experience has been very positive. The only area I would mention is that some advanced settings or bot-related configurations can take a little time to understand at first. However, once properly guided, the platform becomes much easier to use and manage. Overall, this is a minor point compared to the value, reliability, and support the platform provides.

---

### My 4+ Years Experience with LiveChat

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Health, Wellness and Fitness
- Company size: 2-10 employees
- Product usage: 3-5 years · daily
- Reviewed: June 2026
- Review source details: This review was submitted organically. No incentive was offered

It is through LiveChat that we have been able to attract more patients and close more deals in my organization.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

LiveChat is the most incredible tool that I use on a daily basis-I like that it enables me to interact with our online visitors via my facility website.

#### Cons

All has been super cool on my end-I wasn’t the one who integrated it to our website, so I won’t venture much i to technicality.

---

### Excellent support

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Wholesale
- Company size: 2-10 employees
- Product usage: 1-3 years · weekly
- Reviewed: June 2026
- Review source details: This review was submitted organically. No incentive was offered

Very pleased. I enjoy the product and it is comforting to have such good support available, very happy

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

[sensitive content hidden] was very patient with me. He made it very easy to resolve my issue and I was delighted with the service

#### Cons

I was a little daunted at first finding my way around the subscritpion offers by chat support was superb

---

### Live Chat Feed Back

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Retail
- Company size: 10000+ employees
- Product usage: 3-5 years · daily
- Reviewed: June 2026
- Review source details: This review was submitted organically. No incentive was offered

LC portal functionalities are really good and easy for us to manage the customer, however billing payment & annual renewal are challenging for us.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Customer Support was exceelent & LC portal functionalities are really good and easy for us to manage the customers.

#### Cons

I would like to highlight a few concerns regarding the recently introduced billing system, pricing structure, and subscription plans, which were implemented without prior consultation or alignment with our requirements. Additionally, the monthly Premium API payment process presents operational challenges for our organization. The payments currently require an American Express card, whereas our company policy does not permit the use of personal cards for business-related transactions. Furthermore, processing monthly payments involves multiple approval layers, making the process time-consuming and administratively cumbersome. To address these challenges, I would request the introduction of an annual prepaid API subscription package. An annual billing option would simplify procurement, reduce administrative overhead, ensure uninterrupted service, and better align with corporate payment and approval processes. I request you to consider this feedback and evaluate the feasibility of introducing annual prepaid API plans for enterprise and business users.

---

### LiveChat experience

- Overall rating: 3/5
- Reviewer: Verified Reviewer
- Industry: Logistics and Supply Chain
- Company size: 2-10 employees
- Product usage: a free trial · daily
- Reviewed: May 2026
- Review source details: This review was submitted organically. No incentive was offered

Good customer support, but very difficult to set up and learn to use. I have spent many hours trying to get the app to work on both my office PC and my iphone.

#### Ratings breakdown

- Ease of use: 2/5
- Value for money: 3/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

It is a very comprehensive app, with many features and will be very useful once I learn how to use it. Customer support has been very good overall.

#### Cons

Very complicated. Difficult to get it setup and working correctly in my experience. I will know more once I have used it for a few weeks. For now, I am not that impressed.

---

### LiveChat saves us!

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Computer Software
- Company size: 2-10 employees
- Product usage: 1-3 years · daily
- Reviewed: May 2026
- Review source details: This review was submitted organically. No incentive was offered

We use LiveChat daily! Their platform is extremely stable and we have never experienced an outage. The multitude of settings really allows us to customize our and the customer experience.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The cost per user is a great value and the integrations we can set up are fantastic! Our customers have never had a negative experience with the chat program.

#### Cons

Their AI Bot is pretty good, but could be a little less obviously a bot. This is only for our support from them, not customer facing though. Very minor

---

Showing 1 - 10 of 1730 Reviews

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## LiveChat Popular Comparisons

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[Slack](https://www.softwareadvice.com/remote-support/slack-profile/)

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