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> Reviews of LiveChat. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if LiveChat is a good fit for you!

Source: https://www.softwareadvice.com/help-desk/livechat-profile/reviews

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LiveChat Reviews

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[Overview](https://www.softwareadvice.com/help-desk/livechat-profile/)

Reviews

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# LiveChat Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(1,213)

4

(429)

3

(63)

2

(13)

1

(6)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.6

Value for money

4.5

Functionality

4.5

* * *

### Pros

"LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient."

"It's been an invigorating experience for our team while we implement the broad range of customization tools as well as relying on the AI copilot to further enhance the client experience."

"Essentially, this means that the system supports me in solving my customer's problems and thanks to a central database and a 360 degree view, I quickly have all the relevant information at my fingertips."

### Cons

"The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely."

"One downside is that someadvanced features require higher-tier plans, which can get expensive over time."

"It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly."

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LiveChat Reviews, Pros and Cons - 2026 Software Advice