--- title: "LiveChat Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of LiveChat. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if LiveChat is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/livechat-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) / LiveChat Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/livechat-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/livechat-profile/alternatives/) # LiveChat User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 1,730 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 1,219 reviews (70%) - 4 stars: 429 reviews (25%) - 3 stars: 63 reviews (4%) - 2 stars: 13 reviews (1%) - 1 star: 6 reviews (0%) ### Most mentioned pros - The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would. - LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. - It's been an invigorating experience for our team while we implement the broad range of customization tools as well as relying on the AI copilot to further enhance the client experience. ### Most mentioned cons - The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. - One downside is that someadvanced features require higher-tier plans, which can get expensive over time. - It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. ## LiveChat customer reviews Showing reviews 1-25 of 1,730 (page 1). ### LiveChat Streamlines Real-Time Support with Fast, Easy Chat Management - Overall rating: 5/5 - Reviewer: Iqra R. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: less than 1 year - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. LiveChat helps solve the problem of managing customer queries across different communication channels. Instead of switching between platforms, the team can handle conversations from one place and respond to customers in real time. Its integrations and automation features helped reduce repetitive work, while AI suggestions can make response quicker. The simple interface also makes it easy to get started. Overall, it saves time, improves team coordination and helps provide a smoother customer support experience. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros What I most like about LiveChat is how easy it makes managing customer conversations in real time. The interface is clean and simple to navigate, and it can keep track of multiple chats without much hassle. It responds quickly and offer useful integrations with other business tools, which makes the workflow smoother. I also find its automation & AI powered features helpful in handling repetitive queries. The setup process is straightforward, and the features offered provide good value for the price. Overall its a consistent for improving customer communication. #### Cons Although LiveChat works well there are few areas that could be improved. Managing multiple conversation can sometimes feels overwhelming and I think the interface could provide more customization options. The pricing cans also become expensive as the team grows. I would like to see more accurate AI suggestions and better automation for handling repetitive queries. More detailed onboarding resources and quicker support responses would also improve the expereince. --- ### Seamless CRM Integrations, Easy Setup, and Helpful Support - Overall rating: 5/5 - Reviewer: Elsa S. - Industry: Education Management - Company size: 201-500 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. LiveChat eliminates slow and fragmented communications between customers. By offering a quick and efficient solution to answer visitors' questions, help guide buyers and solve any problems before they become frustrated and leave. This improves customer satisfaction, boosts sales conversions and reduces the pressure on email and telephone support. The team will be able to help a lot more people in half the time. It allows our team to transform passive web traffic into live conversations. Eliminate the issues often caused by traditional support channels such as email tickets/phone queues which slow down our response times and makes prospective customers leave our site. #### Ratings breakdown - Ease of use: 5/5 #### Pros Easy integration with CRMs such as Salesforce and HubSpot, help desk software such as Zendesk, and e-commerce platforms such as Shopify. New team members can easily be up and running with chats after a brief induction. The widget is also easy to customise and can be made to fit our brand's style. The integrations make this system really stand out. All customer information and chat transcripts can be sent straight into our existing tools. The support team are very helpful. The documentation and tutorials are easy to understand. We had lots of questions about setting up and routing rules but were able to get answers quickly. #### Cons The built-in reporting features are great but more advanced analysis would be beneficial. Sometimes need to export data. Chats can be easy to set up but can take longer to get more advanced routing rules, auto chat features and chatbot flows working correctly. If not set up correctly, agents could miss chats and receive too many notifications, meaning some changes need to be made to the notification settings. Advanced bot automation often needs to be used in conjunction with its sibling product ChatBot.com meaning some functions aren’t available on the same line of billing. The cost is per agent meaning it can get expensive quickly. Some of the more advanced features such as additional reporting and advanced tools are only available on higher plans. --- ### I like LiveChat - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: 1-3 years · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using LiveChat for more than a year now. Is one of the best tools in the marek t so far! #### Cons I don’t have anything I don’t like about it. It’s actually very easy and convenient to use. Nothing cons --- ### 5 Star Company - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered LiveChat is honestly one of the best and easiest LiveChat platforms that I have worked with. They are not only very easy to use and integrate into whatever systems you are using, they also have great customer service whenever you need help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their customer service and ease of use. They also make all integration extremely easy where even a person with novice technology knowledge can easily use it. #### Cons There really is nothing bad that I can find to say about LiveChat because I personally have not had any problems or a bad experience in the 9 years we have been using their services. --- ### Outstanding Company and Service - Overall rating: 5/5 - Reviewer: Salatiel S. - Industry: Gambling & Casinos - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with LiveChat has been excellent. The platform is easy to use, reliable, and very helpful for managing customer conversations efficiently. It helps our team stay organized, respond faster, and deliver a better support experience to our users. The support team has also been outstanding — patient, professional, and knowledgeable. Overall, LiveChat has been a valuable tool for our business, and I would highly recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Outstanding support experience. I was dealing with a challenging issue where my bot was not working properly, and the HelpDesk.com representative was incredibly patient, professional, and knowledgeable. He guided me step by step, clearly explained what was wrong, and helped me understand exactly what needed to be fixed. His expertise and patience made a difficult situation much easier to resolve. The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would. Truly excellent service. #### Cons There is not much I dislike about LiveChat. Overall, the experience has been very positive. The only area I would mention is that some advanced settings or bot-related configurations can take a little time to understand at first. However, once properly guided, the platform becomes much easier to use and manage. Overall, this is a minor point compared to the value, reliability, and support the platform provides. --- ### My 4+ Years Experience with LiveChat - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered It is through LiveChat that we have been able to attract more patients and close more deals in my organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LiveChat is the most incredible tool that I use on a daily basis-I like that it enables me to interact with our online visitors via my facility website. #### Cons All has been super cool on my end-I wasn’t the one who integrated it to our website, so I won’t venture much i to technicality. --- ### Excellent support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Wholesale - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Very pleased. I enjoy the product and it is comforting to have such good support available, very happy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was very patient with me. He made it very easy to resolve my issue and I was delighted with the service #### Cons I was a little daunted at first finding my way around the subscritpion offers by chat support was superb --- ### Live Chat Feed Back - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered LC portal functionalities are really good and easy for us to manage the customer, however billing payment & annual renewal are challenging for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support was exceelent & LC portal functionalities are really good and easy for us to manage the customers. #### Cons I would like to highlight a few concerns regarding the recently introduced billing system, pricing structure, and subscription plans, which were implemented without prior consultation or alignment with our requirements. Additionally, the monthly Premium API payment process presents operational challenges for our organization. The payments currently require an American Express card, whereas our company policy does not permit the use of personal cards for business-related transactions. Furthermore, processing monthly payments involves multiple approval layers, making the process time-consuming and administratively cumbersome. To address these challenges, I would request the introduction of an annual prepaid API subscription package. An annual billing option would simplify procurement, reduce administrative overhead, ensure uninterrupted service, and better align with corporate payment and approval processes. I request you to consider this feedback and evaluate the feasibility of introducing annual prepaid API plans for enterprise and business users. --- ### LiveChat experience - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Good customer support, but very difficult to set up and learn to use. I have spent many hours trying to get the app to work on both my office PC and my iphone. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is a very comprehensive app, with many features and will be very useful once I learn how to use it. Customer support has been very good overall. #### Cons Very complicated. Difficult to get it setup and working correctly in my experience. I will know more once I have used it for a few weeks. For now, I am not that impressed. --- ### LiveChat saves us! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered We use LiveChat daily! Their platform is extremely stable and we have never experienced an outage. The multitude of settings really allows us to customize our and the customer experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The cost per user is a great value and the integrations we can set up are fantastic! Our customers have never had a negative experience with the chat program. #### Cons Their AI Bot is pretty good, but could be a little less obviously a bot. This is only for our support from them, not customer facing though. Very minor --- ### Project Coordinator - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Hospital & Health Care - Company size: 5001-10000 employees At UT Health San Antonio, the platform effectively handles a variety of public inquiries that previously disrupted clinical workflows. The ongoing migration between LiveChat and the Text platform can create minor confusion, but the overall experience remains positive. Full review available after login on Software Advice --- ### E-Commerce Specialist - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Retail - Company size: 2-10 employees The reviewer found LiveChat to be highly effective in supporting customer service representatives in delivering exceptional service. They noted that the support team is responsive and knowledgeable, enhancing the overall experience. Full review available after login on Software Advice --- ### PROVIDES TYPING PROJECTS - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Printing - Company size: 2-10 employees The software's automation features significantly enhance the speed of customer support, allowing for immediate assistance through chat. Despite its advantages, it may lead to impersonal interactions and challenges in managing user expectations. Full review available after login on Software Advice --- ### Materials Controller / Procurement Analyst / SCM via Volvo Trucks - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 201-500 employees The reviewer finds LiveChat easy to set up and navigate, which enhances the overall customer support experience. They expressed a desire for improved notification features to better manage urgent messages during chats. Full review available after login on Software Advice --- ### Software Engineer - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Hospital & Health Care - Company size: 2-10 employees The ease of managing conversations and the quick response capabilities of LiveChat are particularly beneficial for engaging with website visitors. Users may appreciate additional customization options and improved AI features to enhance their experience further. Full review available after login on Software Advice --- ### Chatting with LiveChat - Overall rating: 5/5 - Reviewer: Mai M. - Industry: Hospitality - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been an invigorating experience for our team while we implement the broad range of customization tools as well as relying on the AI copilot to further enhance the client experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Loving the versatility and customization available within the software. We're already integrating it with other apps we use to create a really curated experience for our clients. #### Cons No cons! I have always wanted to onboard LiveChat after using it myself as a consumer. Now using it as a business user, I find it super easy to adopt and implement. --- ### Excellent Tools for Responsive and Efficient Client Service - Overall rating: 5/5 - Reviewer: Colleen P. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered As a non-profit employment service organization, Opportunities for Employment (OFE) values tools that help us respond quickly, professionally, and consistently to the people we serve. LiveChat, ChatBot, and Helpdesk have been very beneficial for our team. LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact. ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps. Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed. Together, these tools have improved our responsiveness, strengthened the client experience, and helped us serve people more efficiently. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LiveChat, ChatBot, and Helpdesk have been excellent tools for OFE. They have helped us improve responsiveness, organize inquiries, and provide better support to the job seekers and community members we serve. LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. These tools have strengthened our service delivery and improved the overall client experience. #### Cons Setting up LiveChat and a ChatBot can be a bit overwhelming, but the support team is excellent and will walk you through any challenges that occur. --- ### Easy solutions - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Automotive - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I like that I can get answers without having to call and wait on hold or email and wait for a response #### Cons Sometimes it takes a while to get a person to chat with --- ### Reliable and user-friendly Live Chat solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with LiveChat has been very positive. It has improved communication efficiency and helped provide faster support to customers. The setup process was straighfoward, and the platform has remained reliable in day-to-day use. While there are minor limitation, the benifits outweight the drawbacks, making it a solid choice for businesses looking to enhance customer interaction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LiveChat stands outfor its ease of use and quick setup . The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training. Customer support is responsive and helpful whenever issues come up. The platform offers strog communicationtools, including real-time chat updates, canned responses, and integrations with other systems. Overall, it delivers great value for money considering the features and reliability. #### Cons One downside is that someadvanced features require higher-tier plans, which can get expensive over time. The customization options, while decent, could be more flexible for branding and workflow automation. Occasionally, updates may change the layout or sttings, requiring users to readjust. Also, reporting features could be more detailed for deeper analytics. --- ### Good Chat Option for Websites - Overall rating: 4/5 - Reviewer: Bill L. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it’s been solid and reliable. It’s easy to use, helps teams respond faster, and keeps support organized in one place. The main downside is cost as you scale, but the day-to-day experience is smooth and efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It’s easy to set up and use, keeps all chats in one place, and makes it simple for agents to respond quickly. The automation and reporting features also save time and help track performance. #### Cons Pricing can get high as you add more agents, and some of the advanced customization and reporting options feel limited unless you upgrade or use extra tools. --- ### Waxstop - [sensitive content hidden] Saved ME - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Alternative Dispute Resolution - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered very good platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] got me back into my old account as i was still being charged but wasnt using it for so long. #### Cons nothing --- ### How to get to the bottom of an upgrade or downgrade - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Government Relations - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Quick. Easy to use. Easy to reach someone. Easy to navigate. Completely useful in every way one should expect from a LiveChat. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything! But is a bit pricey overall. I really like the way it is added seamlessly into my websites. #### Cons Price for upgrade beyond Starter Plan. If only there was a better way to upgrade to at least one more seat without being charged so much more than only one seat. --- ### Great customer support and UI, limited customization - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: 3-5 years · monthly - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great customer support with setting up and ongoing #### Cons Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions --- ### LiveChat... expensive but good. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros LiveChat has a nice interface and is easy to integrate #### Cons The pricing of LiveChat is not affordable for small businesses. --- ### LiveChat Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered LiveChat is a reliable and effective tool for connecting with customers in real-time, improving customer satisfaction, and driving business growth. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros LiveChat is a powerful software that enables us to connect with our customers in real-time. With a user-friendly interface, more than 40 languages supported in this software and more features that I do like such as chat transcripts, chat ratings...etc #### Cons 1/ The software can be expensive, for smaller businesses.2/ Mobile app needs to be more user-friendly as the desktop version. ---