---
title: "LiveChat Reviews, Pros and Cons - 2026 Software Advice"
description: "Reviews of LiveChat. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if LiveChat is a good fit for you!"
source_url: "https://www.softwareadvice.com/help-desk/livechat-profile/reviews/"
page_type: "reviews"
language: "en"
---

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LiveChat Reviews

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[Overview](https://www.softwareadvice.com/help-desk/livechat-profile/)

Reviews

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# LiveChat User Reviews

## Reviews summary

- Overall rating: 4.6/5
- Total reviews: 1,727

### Secondary ratings

- Ease of use: 4.6/5
- Customer support: 4.6/5
- Value for money: 4.5/5
- Functionality: 4.5/5

### Rating distribution

- 5 stars: 1,216 reviews (70%)
- 4 stars: 429 reviews (25%)
- 3 stars: 63 reviews (4%)
- 2 stars: 13 reviews (1%)
- 1 star: 6 reviews (0%)

### Most mentioned pros

- LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient.
- The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would.
- It's been an invigorating experience for our team while we implement the broad range of customization tools as well as relying on the AI copilot to further enhance the client experience.

### Most mentioned cons

- One downside is that someadvanced features require higher-tier plans, which can get expensive over time.
- The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely.
- It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly.

## LiveChat customer reviews

Showing reviews 1-25 of 1,727 (page 1).

### Chatting with LiveChat

- Overall rating: 5/5
- Reviewer: Mai M.
- Verified reviewer: Yes
- Industry: Hospitality
- Company size: 11-50 employees
- Product usage: Used daily for less than 6 months
- Reviewed: March 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

It's been an invigorating experience for our team while we implement the broad range of customization tools as well as relying on the AI copilot to further enhance the client experience.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Loving the versatility and customization available within the software. We're already integrating it with other apps we use to create a really curated experience for our clients.

#### Cons

No cons! I have always wanted to onboard LiveChat after using it myself as a consumer. Now using it as a business user, I find it super easy to adopt and implement.

---

### Excellent Tools for Responsive and Efficient Client Service

- Overall rating: 5/5
- Reviewer: Colleen P.
- Verified reviewer: Yes
- Industry: Non-Profit Organization Management
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: April 2026
- Review source details: This review was submitted organically. No incentive was offered

As a non-profit employment service organization, Opportunities for Employment (OFE) values tools that help us respond quickly, professionally, and consistently to the people we serve. LiveChat, ChatBot, and Helpdesk have been very beneficial for our team. LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact. ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps. Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed. Together, these tools have improved our responsiveness, strengthened the client experience, and helped us serve people more efficiently.

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

LiveChat, ChatBot, and Helpdesk have been excellent tools for OFE. They have helped us improve responsiveness, organize inquiries, and provide better support to the job seekers and community members we serve. LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. These tools have strengthened our service delivery and improved the overall client experience.

#### Cons

Setting up LiveChat and a ChatBot can be a bit overwhelming, but the support team is excellent and will walk you through any challenges that occur.

---

### Easy solutions

- Overall rating: 5/5
- Reviewer: Tami G.
- Verified reviewer: Yes
- Industry: Automotive
- Company size: 2-10 employees
- Product usage: Used weekly for more than 2 years
- Reviewed: March 2024
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Functionality: 4/5

#### Pros

I like that I can get answers without having to call and wait on hold or email and wait for a response

#### Cons

Sometimes it takes a while to get a person to chat with

---

### LiveChat saves us!

- Overall rating: 5/5
- Reviewer: Chris P.
- Verified reviewer: Yes
- Industry: Computer Software
- Company size: 2-10 employees
- Product usage: Used daily for less than 2 years
- Reviewed: May 2026
- Review source details: This review was submitted organically. No incentive was offered

We use LiveChat daily! Their platform is extremely stable and we have never experienced an outage. The multitude of settings really allows us to customize our and the customer experience.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The cost per user is a great value and the integrations we can set up are fantastic! Our customers have never had a negative experience with the chat program.

#### Cons

Their AI Bot is pretty good, but could be a little less obviously a bot. This is only for our support from them, not customer facing though. Very minor

---

### Reliable and user-friendly Live Chat solution

- Overall rating: 5/5
- Reviewer: Max D.
- Verified reviewer: Yes
- Industry: Hospitality
- Company size: 51-200 employees
- Product usage: Used daily for less than 12 months
- Reviewed: March 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall, my experience with LiveChat has been very positive. It has improved communication efficiency and helped provide faster support to customers. The setup process was straighfoward, and the platform has remained reliable in day-to-day use. While there are minor limitation, the benifits outweight the drawbacks, making it a solid choice for businesses looking to enhance customer interaction.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

LiveChat stands outfor its ease of use and quick setup . The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training. Customer support is responsive and helpful whenever issues come up. The platform offers strog communicationtools, including real-time chat updates, canned responses, and integrations with other systems. Overall, it delivers great value for money considering the features and reliability.

#### Cons

One downside is that someadvanced features require higher-tier plans, which can get expensive over time. The customization options, while decent, could be more flexible for branding and workflow automation. Occasionally, updates may change the layout or sttings, requiring users to readjust. Also, reporting features could be more detailed for deeper analytics.

---

### Good Chat Option for Websites

- Overall rating: 4/5
- Reviewer: Bill L.
- Verified reviewer: Yes
- Industry: Information Technology and Services
- Company size: 2-10 employees
- Product usage: Used weekly for less than 2 years
- Reviewed: April 2026
- Review source details: This review was submitted organically. No incentive was offered

Overall, it’s been solid and reliable. It’s easy to use, helps teams respond faster, and keeps support organized in one place. The main downside is cost as you scale, but the day-to-day experience is smooth and efficient.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 2/5
- Customer support: 2/5
- Functionality: 3/5

#### Pros

It’s easy to set up and use, keeps all chats in one place, and makes it simple for agents to respond quickly. The automation and reporting features also save time and help track performance.

#### Cons

Pricing can get high as you add more agents, and some of the advanced customization and reporting options feel limited unless you upgrade or use extra tools.

---

### Waxstop - [sensitive content hidden] Saved ME

- Overall rating: 5/5
- Reviewer: Scott M.
- Verified reviewer: Yes
- Industry: Alternative Dispute Resolution
- Company size: 2-10 employees
- Product usage: Used daily for less than 2 years
- Reviewed: April 2026
- Review source details: This review was submitted organically. No incentive was offered

very good platform.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

[sensitive content hidden] got me back into my old account as i was still being charged but wasnt using it for so long.

#### Cons

nothing

---

### How to get to the bottom of an upgrade or downgrade

- Overall rating: 5/5
- Reviewer: Joseph H.
- Verified reviewer: Yes
- Industry: Government Relations
- Company size: 2-10 employees
- Product usage: Used weekly for less than 12 months
- Reviewed: April 2026
- Review source details: This review was submitted organically. No incentive was offered

Quick. Easy to use. Easy to reach someone. Easy to navigate. Completely useful in every way one should expect from a LiveChat.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 2/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Everything! But is a bit pricey overall. I really like the way it is added seamlessly into my websites.

#### Cons

Price for upgrade beyond Starter Plan. If only there was a better way to upgrade to at least one more seat without being charged so much more than only one seat.

---

### Great customer support and UI, limited customization

- Overall rating: 4/5
- Reviewer: Verified Reviewer
- Verified reviewer: Yes
- Industry: Marketing and Advertising
- Company size: 501-1000 employees
- Product usage: Used monthly for more than 2 years
- Reviewed: February 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great customer support with setting up and ongoing

#### Cons

Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions

---

### Excellent support

- Overall rating: 5/5
- Reviewer: Jason K.
- Verified reviewer: Yes
- Industry: Wholesale
- Company size: 2-10 employees
- Product usage: Used weekly for less than 2 years
- Reviewed: June 2026
- Review source details: This review was submitted organically. No incentive was offered

Very pleased. I enjoy the product and it is comforting to have such good support available, very happy

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

[sensitive content hidden] was very patient with me. He made it very easy to resolve my issue and I was delighted with the service

#### Cons

I was a little daunted at first finding my way around the subscritpion offers by chat support was superb

---

### Good chat focused app with lots of features

- Overall rating: 5/5
- Reviewer: Antony L.
- Verified reviewer: Yes
- Industry: Business Supplies and Equipment
- Company size: 11-50 employees
- Product usage: Used daily for less than 6 months
- Reviewed: February 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 3/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Good support, easy to use and integrate, good customisation & loaded with features.

#### Cons

There are some features which don't have an option to toggle off.

#### Reasons for choosing LiveChat

Lacking chat focused features and some core functionality we required such as automated internal email transcripts.

#### Reasons for switching to LiveChat

Zendesk offered poor widget customisation and the support was not very good.

---

### Live chat is an awesome feature to have

- Overall rating: 5/5
- Reviewer: Jonathan B.
- Verified reviewer: Yes
- Industry: Medical Practice
- Company size: 2-10 employees
- Product usage: Used daily for less than 12 months
- Reviewed: July 2022
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

My overall experience with life Chat has been excellent and I have nothing to complain about only complaint that I have is that it’s made my life simpler now that was a joke but it has made my life simpler and there is nothing to complain they did an excellent job on this software

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Once adding life chat to our website it’s been a great feature we’re able to get updates from patients that need help with our live chat link

#### Cons

There is nothing to talk bad about this software it has all the features that I want and that I like and may be a little bit extra

#### Reasons for choosing LiveChat

My friend recommended life chat so I went with their option

---

### Use LiveChat, you can't go wrong!

- Overall rating: 5/5
- Reviewer: Paul B.
- Verified reviewer: Yes
- Industry: Sports
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: May 2025
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

More than 3 years full time, managing thousands of chats. The Archives page shows 20,847 right now. Not that bad, right? I think it's a very good tool, I loved it in the past when it had the tickets management integrated, then there has been the switch off to HelpDesk at the beginning of this year, which, after some hiccups, it has been positively finalised, and now we are just one month before the next huge update, with the one Text App combining multiple tools into one, so I guess it will be the same as before. For our company audience no chat bot has been used, our customers ask for an in person chat, although several times I've been asked if I were human. With all the experience accumulated with time, a good knowledge of our current offers, and the aid of canned responses, you can quickly reply to any question, and this may feel like robotic.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

It works! There are so many positive aspects that there is not one that stands out, which means that the tool is correctly balanced to provide all the features needed.

#### Cons

I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷‍♀️

---

### My Review of LiveChat

- Overall rating: 5/5
- Reviewer: Andrew M.
- Verified reviewer: Yes
- Industry: Design
- Company size: Self-Employed
- Product usage: Used daily for more than 2 years
- Reviewed: April 2025
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

LiveChat enhances real-time messaging which keeps our website visitors engaged. Mobile support for both iOS and Android apps is another great aspect.

#### Cons

Ever since I incorporated LiveChat in 2022, I have never come across bugs.

---

### Our Customers Love It and so do Our Customer Service Reps!

- Overall rating: 5/5
- Reviewer: Adam Z.
- Verified reviewer: Yes
- Industry: Executive Office
- Company size: 11-50 employees
- Product usage: Used daily for less than 2 years
- Reviewed: March 2025
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall LiveChat is a great tool to communicate with your customers. Customers nowadays want instant help and that's what we've trained our operations to provide, with the help of Live Chat. It is also fairly affordable every month.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Our customers love the opportunity to chat with our service reps in real time at the click of a button instead of calling in. Our chat operators appreciate how easy it is to service multiple customers simultaneously.

#### Cons

Some of the reporting is only available for users of the top tier plans.

---

### Obsessed with Live Chat

- Overall rating: 5/5
- Reviewer: Thandeka N.
- Verified reviewer: Yes
- Industry: Telecommunications
- Company size: 11-50 employees
- Product usage: Used daily for less than 6 months
- Reviewed: February 2025
- Review source details: This review was submitted organically. No incentive was offered

Within my 3 months of working, it has made my job so much easier to understand.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

How easy it makes it to engage with live customers in lesser time

#### Cons

Sometimes the page information doesnt appear on the right side, which makes it difficult to solve a ticket faster

---

### It’s a live chat!

- Overall rating: 4/5
- Reviewer: Jay N.
- Verified reviewer: Yes
- Industry: Construction
- Company size: Self-Employed
- Product usage: Used weekly for less than 6 months
- Reviewed: May 2025
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

My overall experience with this app, I would have to say was not the best lots of improvement should be done

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 3/5
- Customer support: 3/5
- Functionality: 2/5

#### Pros

This app is great!! Instantly answering messages in real time.. great with customer problem solving!

#### Cons

App malfunctioning , alerts and notifications are not reliable… customer service is not very helpful

---

### Am Amazed With LiveChat

- Overall rating: 5/5
- Reviewer: Joyce J.
- Verified reviewer: Yes
- Industry: Broadcast Media
- Company size: 51-200 employees
- Product usage: Used daily for less than 2 years
- Reviewed: December 2024
- Review source details: This review was submitted organically. No incentive was offered

It gets the work done fast and well every time.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

This platform is a very useful tool because it has helped resolve issues with our customers. LiveChat has enhanced our interactions with our clients and this is why I love LiveChat. It has the best and reliable features like HelpDesk.

#### Cons

I haven't had any issues with LiveChat at all.

---

### 5 stars! Appreciate the ability to have this amazing service available

- Overall rating: 5/5
- Reviewer: Holly B.
- Verified reviewer: Yes
- Industry: Retail
- Company size: 2-10 employees
- Product usage: Used weekly for less than 12 months
- Reviewed: January 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Love having this ability to chat live with customers who have questions. Saves me from countless emails and phone calls. Live chat provides an amazing opportunity for the customers to receive service and communication quickly and provides legitimacy to our shop and brand

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Great service during initial set up. (and any questions)... I love that it is easy for customers to get in touch with us easily and the app doesn't slow my website down!

#### Cons

I would like to set up hours for the program to be on and off (under my plan). I am a one woman show - so no of course I am not going to be available at 1am EST ! - but the PCT people think we should!!

---

### Easy to Use!

- Overall rating: 5/5
- Reviewer: Shea L.
- Verified reviewer: Yes
- Industry: Sporting Goods
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: October 2024
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Functionality: 5/5

#### Pros

easy to sort and I love the ability to save answers to common questions!

#### Cons

I truly cannot think of a complaint, it is pretty seamless.

---

### Live chat is better than Phone or Email Support

- Overall rating: 5/5
- Reviewer: Jackson A.
- Verified reviewer: Yes
- Industry: Human Resources
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: August 2023
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

It is a convenient and cost-effective communication channel that enables businesses to connect with their customer in real-time, address multiple queries simultaneously, and generate higher customer satisfaction levels.

#### Cons

There are some drawbacks to live chat which include a lack of personal touch, technical challenges that can impact negatively on transactions, language barriers, limited functionality, and agent non-availability on a real-time basis.

---

### Live Chat Software Review for Office Communication

- Overall rating: 5/5
- Reviewer: Dhruvil P.
- Verified reviewer: Yes
- Industry: Computer & Network Security
- Company size: Self-Employed
- Product usage: Used daily for less than 12 months
- Reviewed: May 2023
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Live chat software is a powerful tool for office communication, offering a range of features that can improve team collaboration, communication, and productivity. Its real-time communication, accessibility, notification system, collaboration, and searchable chat history make it a popular choice for many teams. However, its potential for distractions, security risks, miscommunication, lack of face-to-face interaction, and overreliance are potential drawbacks to consider when deciding whether live chat software is the right tool for your office communication needs. It is important to weigh the pros and cons carefully and consider the specific needs and preferences of your team before implementing live chat software.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

1. Real-time Communication: Live chat software provides real-time communication between team members, allowing for quick and efficient communication.2. Accessibility: Live chat software can be accessed from anywhere with an internet connection, making it easy for remote team members to stay connected with the rest of the team.3. Notification System: Live chat software typically has a notification system that alerts team members when new messages are received. This feature ensures that team members do not miss important messages.4. Collaboration: Live chat software can be used for collaboration, allowing team members to share files, links, and other resources in real-time.5. Searchable Chat History: Live chat software typically has a searchable chat history, making it easy to find previous conversations and information.

#### Cons

1. Distractions: Live chat software can be a distraction for some team members, especially those who are easily distracted by notifications and messages.2. Security: Live chat software may pose security risks if sensitive information is discussed over the platform without proper encryption and security measures.3. Miscommunication: Live chat software may lead to miscommunication or misunderstandings if team members misinterpret messages or tone.4. Lack of Face-to-Face Interaction: Live chat software does not provide face-to-face interaction, which can be important for building relationships and understanding tone.5. Overreliance: Overreliance on live chat software can lead to a lack of in-person communication, which may hinder team bonding and creativity.

---

### Livechat review

- Overall rating: 4/5
- Reviewer: Ibtissam S.
- Verified reviewer: Yes
- Industry: Banking
- Company size: 11-50 employees
- Product usage: Used daily for less than 2 years
- Reviewed: February 2024
- Review source details: This review was submitted organically. No incentive was offered

I like everything about this application, i hope that everyone use it

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

I like many options about this application : login in very fastly, make a good conversation with the clients real time managing, how you can talk and share screen while you talk

#### Cons

Actually i didn’t find something least about this application it helps me a lot in my work but i would say the price

---

### live chat

- Overall rating: 5/5
- Reviewer: Ravinder S.
- Verified reviewer: Yes
- Industry: Design
- Company size: Self-Employed
- Product usage: Used daily for less than 6 months
- Reviewed: May 2023
- Review source details: This review was submitted organically. No incentive was offered

live chat good app and easily use any one .

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

live chat is good app and easily use any one . any ware not use net high . and chatting easily like what up . i hope more function available this live chat . and some create monetization system create because this time all app like twitter , Facebook , Instagram etc going to monetization function .

#### Cons

chatting , online video call , online reels function any other

---

### Livechat exceeds our expectations.

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Verified reviewer: Yes
- Industry: Civil Engineering
- Company size: 10000+ employees
- Product usage: Used daily for more than 2 years
- Reviewed: June 2023
- Review source details: This review was submitted organically. No incentive was offered

Livechat is an invaluable tool that enables seamless communication with potential clients across various mediums of their preference. Its integration within my department has significantly enhanced our interactions, leading to higher satisfaction rates among first-time clients and reduced query resolution times. Moreover, Livechat serves as a powerful tool for converting interested prospects into paying clients, further contributing to the success of our business.

#### Ratings breakdown

- Ease of use: 5/5
- Functionality: 5/5

#### Pros

The Livechat team consistently delivers exceptional support, which has greatly enhanced our experience with the software. They promptly address any challenges we encounter and continuously provide valuable resources to optimize our usage of the Livechat platform. Moreover, the extensive range of high-quality features available to us sets Livechat apart from being just a helpdesk solution. Our utilization of Livechat has expanded beyond expectations, thanks to the outstanding features it offers.

#### Cons

The addition of a lifetime ban feature is highly necessary to effectively handle trolls. The current option to ban individuals for only a few weeks falls short when dealing with persistent trolls.

## More reviews

[Next reviews](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/?page=2)

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LiveChat Reviews, Pros and Cons - 2026 Software Advice