# LiveChat vs osTicket - 2026 Comparison - Software Advice > LiveChat vs osTicket - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/help-desk/livechat-profile/vs/osticket --- [Home](https://www.softwareadvice.com/) / [Help Desk Software for Schools](https://www.softwareadvice.com/help-desk/schools-comparison/) / LiveChat vs osTicket Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 8, 2026 # LiveChat vs. osTicket: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 8, 2026 # LiveChat vs. osTicket: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/help-desk/livechat-profile/) [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Starting Price $25.00per month Free trial Free version Pros: - Ease of Use - Customer Support Cons: - Performance and Speed - Pricing Who uses LiveChat Based on 1724 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (17%), Retail, Consumer Goods & Services (14%) and Professional Services (11%) - Top use cases: Live Chat (25%), Customer Service (16%) and Help Desk (9%) 80% of users recommend this product [](https://www.softwareadvice.com/itsm/osticket-profile/) [osTicket](https://www.softwareadvice.com/itsm/osticket-profile/) 4.3 [(76)](https://www.softwareadvice.com/itsm/osticket-profile/reviews/) Starting Price $12.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses osTicket Based on 76 reviews - Top use case: Help Desk (37%) 71% of users recommend this product [](https://www.softwareadvice.com/help-desk/livechat-profile/) LiveChat 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) [](https://www.softwareadvice.com/itsm/osticket-profile/) osTicket 4.3 [(76)](https://www.softwareadvice.com/itsm/osticket-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.6 Based on 1,724 reviews Ease of use 4.6 Value for money 4.5 Customer support 4.6 Functionality 4.5 4.3 Based on 76 reviews Ease of use 4.3 Value for money 4.7 Customer support 4.1 Functionality 4.3 ## User interface * * * ## Key features Features selected based on 1,800 reviews from Help Desk Software for Schools * * * Automated Routing N/A Autoresponders 4.4 Canned Responses 4.4 Chat/Messaging 4.7 File Sharing 4.4 Macros/Templated Responses N/A Automated Routing 4.3 Autoresponders N/A Canned Responses N/A Chat/Messaging N/A File Sharing N/A Macros/Templated Responses 4.3 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Benchmark EmailNot enough reviews ](https://www.softwareadvice.com/marketing/benchmark-profile/)[ GrasshopperNot enough reviews ](https://www.softwareadvice.com/voip/grasshopper-profile/)[ LeadSquaredNot enough reviews ](https://www.softwareadvice.com/crm/leadsquared-profile/) ## Reviews * * * CP Colleen P.Director of ProgrammingNon-Profit Organization Management, 11-50 employees "LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient." Apr 10, 2026 MD Max D.Night AuditHospitality, 51-200 employees "One downside is that someadvanced features require higher-tier plans, which can get expensive over time." Mar 25, 2026 VR Verified ReviewerIT Assistant ManagerHealth, Wellness and Fitness, 201-500 employees "It also provides solid automation and email integration features that helped improve response times and overall support efficiency." May 20, 2026 KI Kir I.Network AdminComputer Networking, 11-50 employees "OS Ticket proved to have poor and outdated interface and functionality that we simply embarrassed to show to our clients." Jun 9, 2025 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Slack vs LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/vs/slack/)[LiveAgent vs LiveChat](https://www.softwareadvice.com/crm/liveagent-profile/vs/livechat/)[Zendesk Suite vs osTicket](https://www.softwareadvice.com/compare/26892-Zendesk/vs/27500-osticket/)[Freshdesk vs osTicket](https://www.softwareadvice.com/crm/freshdesk-profile/vs/osticket/)