---
title: "LiveChat vs tawk.to - 2026 Comparison - Software Advice"
description: "LiveChat vs tawk.to - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/help-desk/livechat-profile/vs/tawk-to/"
page_type: "comparison"
language: "en"
---
[Home](https://www.softwareadvice.com/)
/
[Live Chat Software](https://www.softwareadvice.com/live-chat/)
/
LiveChat vs tawk.to
Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.
Updated October 19, 2026
# LiveChat vs. tawk.to: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Updated October 19, 2026
# LiveChat vs. tawk.to: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Product comparison
Compare up to 3 products side-by-side
+
Add product
[](https://www.softwareadvice.com/help-desk/livechat-profile/)
[LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)
4.6
[(1729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/)
Starting Price
$25.00per month
Free trial: Available
Free version: Not available
Pros:
- Ease of Use
- Customer Support
Cons:
- Performance and Speed
- Pricing
Who uses LiveChat
Based on 1729 reviews
- Popular among: Small businesses
- Most common industries: IT & Software Development (17%), Retail, Consumer Goods & Services (14%) and Professional Services (11%)
- Top use cases: Live Chat (25%), Customer Service (16%) and Help Desk (9%)
80% of users recommend this product
[](https://www.softwareadvice.com/live-chat/tawk-to-profile/)
[tawk.to](https://www.softwareadvice.com/live-chat/tawk-to-profile/)
4.6
[(345)](https://www.softwareadvice.com/live-chat/tawk-to-profile/reviews/)
Starting Price
Not provided by vendor
Free trial: Available
Free version: Available
Pros:
Not enough reviews
Cons:
Not enough reviews
Who uses tawk.to
Based on 345 reviews
- Popular among: Small businesses
- Most common industries: IT & Software Development (31%), Professional Services (17%) and Retail, Consumer Goods & Services (10%)
- Top use case: Live Chat (31%)
84% of users recommend this product
[](https://www.softwareadvice.com/help-desk/livechat-profile/)
LiveChat
4.6
[(1729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/)
[](https://www.softwareadvice.com/live-chat/tawk-to-profile/)
tawk.to
4.6
[(345)](https://www.softwareadvice.com/live-chat/tawk-to-profile/reviews/)
+
Add product
Add product
## LiveChat vs tawk.to: At a glance
* * *
Product ratings at a glance
| | LiveChat | tawk.to |
| --- | --- | --- |
| Overall rating | 4.6
1,729 reviews | 4.6
345 reviews |
| Ease of use | 4.6 | 4.6 |
| Value for money | 4.5 | 4.6 |
| Functionality | 4.5 | 4.4 |
| Customer support | 4.6 | 4.3 |
| Ease of deployment | 4.5 | 4.6 |
Best in comparison
## User interface
* * *
## Key features
Features selected based on 2,074 reviews from Live Chat
* * *
Autoresponders
4.4
Canned Responses
4.4
Chat/Messaging
4.7
File Sharing
4.4
Mobile Access
4.6
Multi-Channel Communication
4.6
- Task Automation: 5.0
- Visual Analytics: 5.0
- Real-Time Chat: 5.0
- Multi-Language: 4.9
- Single Sign On: 4.8
- Communication Management: 4.7
- Reporting & Statistics: 4.7
- Chat/Messaging: 4.7
- Live Chat: 4.7
- Real-Time Analytics: 4.6
- Multi-Channel Communication: 4.6
- Real-time Consumer-facing Chat: 4.6
- Real-Time Reporting: 4.6
- Real-Time Notifications: 4.6
- Real-Time Monitoring: 4.6
- Mobile Access: 4.6
- Customizable Templates: 4.6
- Customer History: 4.6
- Transcripts/Chat History: 4.5
- Activity Dashboard: 4.5
- Self Service Portal: 4.5
- Ticket Management: 4.5
- Knowledge Base Management: 4.5
- Social Media Integration: 4.5
- Macros/Templated Responses: 4.5
- Reporting/Analytics: 4.5
- Call Center Management: 4.5
- Customer Database: 4.5
- Email Management: 4.5
- Surveys & Feedback: 4.5
- Interaction Tracking: 4.5
- Queue Management: 4.5
- Document Storage: 4.5
- Performance Metrics: 4.4
- Support Ticket Management: 4.4
- Proactive Chat: 4.4
- Canned Responses: 4.4
- File Sharing: 4.4
- Autoresponders: 4.4
- Alerts/Escalation: 4.4
- Screen Sharing: 4.4
- Customizable Branding: 4.4
- Search/Filter: 4.3
- CRM: 4.3
- Offline Form: 4.3
- Geotargeting: 4.3
- Third-Party Integrations: 4.3
- Access Controls/Permissions: 4.1
- Automated Routing: 3.9
- Generative AI: 3.9
- Transfers/Routing: 3.7
Autoresponders
4.6
Canned Responses
4.5
Chat/Messaging
4.6
File Sharing
4.1
Mobile Access
4.5
Multi-Channel Communication
4.6
- Transfers/Routing: 4.7
- Support Ticket Management: 4.7
- Real-time Consumer-facing Chat: 4.7
- Transcripts/Chat History: 4.6
- Real-Time Analytics: 4.6
- Chat/Messaging: 4.6
- Autoresponders: 4.6
- Multi-Channel Communication: 4.6
- Real-Time Notifications: 4.5
- Canned Responses: 4.5
- Proactive Chat: 4.5
- Offline Form: 4.5
- Mobile Access: 4.5
- Reporting/Analytics: 4.5
- Real-Time Monitoring: 4.4
- Third-Party Integrations: 4.4
- Customizable Branding: 4.3
- File Sharing: 4.1
- API: 3.9
- Screen Sharing: 3.4
- Geotargeting: 3.4
### Wondering if these products fit your needs?
Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes.
LexiAdvisor for 8 years
### Wondering if these products fit your needs?
Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes.
LexiAdvisor for 8 years
## Integrations
* * *
[
Benchmark EmailNot enough reviews
](https://www.softwareadvice.com/marketing/benchmark-profile/)[
GrasshopperNot enough reviews
](https://www.softwareadvice.com/voip/grasshopper-profile/)[
LeadSquaredNot enough reviews
](https://www.softwareadvice.com/crm/leadsquared-profile/)
- Mixpanel
- Omnistar Affiliate
- ProjectManager
- Triggerbee
- Volusion
- Woopra
- Basecamp
- Campaign Monitor by Marigold
- Close
- EKM
- GetResponse
- Gold-Vision CRM
- HubSpot CRM
- Joomla
- Magentrix
- Pinnacle Cart
- Slack
- Talkdesk
- Zapier
- Ortto
- Constant Contact
- GitHub
- JIRA Service Management
- OpenCart
- Pipedrive
- PrestaShop
- WordPress
- X-Cart
- Zendesk Suite
- Zoho CRM
- Google Docs
- ChatBot
- 1CRM
- Shift4Shop
- BigCommerce
- Dropbox
- FreshBooks
- iContact
- Nutshell
- Squarespace
- Weebly
- Stripe
- HubSpot Agent Hub
- Zoom Workplace
- 2way
- WhatsApp
- Asana
- Drupal
- Evernote Teams
- Google Ads
- Highrise
- HubSpot Marketing Hub
- Adobe Commerce
- Salesforce Sales Cloud
- Segment
- Google Contacts
- Meta for Business
- Twitter/X
- Kommo
- Capsule
- elevio
- Jimdo
- Jira
- Landingi
- ProProfs Knowledge Base
- Shopify
- Twilio
- Webflow
- Zen Cart
- ProProfs LMS
- GoDaddy Website Builder
- 1Password
- ActiveCampaign
- Ecwid
- Freshdesk
- Google Analytics 360
- LogMeIn Rescue
- Playvox
- Podio
- Toggl
- Wishpond
- Wix
- WooCommerce
- WhatConverts
- Zendesk Sell
- Keap
- Instapage
- Kissmetrics
- TeamViewer ONE
- Todoist
- Trello
- Unbounce
- WHMCS
- Microsoft To Do
- Microsoft Clarity
- Microsoft Azure
- Claude
[
ShopifyNot enough reviews
](https://www.softwareadvice.com/retail/shopify-profile/)[
SquarespaceNot enough reviews
](https://www.softwareadvice.com/publishing-and-subscriptions/squarespace-profile/)[
WeeblyNot enough reviews
](https://www.softwareadvice.com/form-builder/weebly-profile/)
- Cayzu
- BigCommerce
- Google Ads
- Zen Cart
- Cloudflare
- Drupal
- Adobe Commerce
- PrestaShop
- Joomla
- OpenCart
- WordPress
## Reviews
* * *
Positive review:
Salatiel S.
Manager
Gambling & Casinos, 201-500 employees
"The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would."
Jul 2, 2026
Negative review:
MD
Max D.
Night Audit
Hospitality, 51-200 employees
"One downside is that someadvanced features require higher-tier plans, which can get expensive over time."
Mar 25, 2026
Positive review:
CP
Colleen P.
Director of Programming
Non-Profit Organization Management, 11-50 employees
"LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient."
Apr 10, 2026
Negative review:
VR
Verified Reviewer
Managing director
Legal Services, 2-10 employees
"The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely."
Dec 21, 2025
Positive review:
Mai M.
Managing Director
Hospitality, 11-50 employees
"It's been an invigorating experience for our team while we implement the broad range of customization tools as well as relying on the AI copilot to further enhance the client experience."
Mar 28, 2026
Negative review:
VR
Verified Reviewer
Managing director
Legal Services, 2-10 employees
"It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly."
Dec 21, 2025
[Read all reviews](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/)
Positive review:
Andrea L.
Innovation Manager
Translation and Localization, 2-10 employees
"The live chat, chatbot, and ticketing capabilities have helped us respond more efficiently to customer inquiries while improving the overall user experience. Although we have encountered a few minor technical issues during setup and configuration, they have been infrequent and manageable."
Jul 15, 2026
Negative review:
SW
Steve W.
Director
Information Technology and Services, 2-10 employees
"IT was less adaptable to our company branding than we wanted it to be, so whilst it was a great entry into live chat as a free product, it did have limitations."
Jun 5, 2025
Positive review:
Andrea L.
Innovation Manager
Translation and Localization, 2-10 employees
"For organizations looking for a powerful live chat solution without the cost of an enterprise platform, tawk.to provides exceptional value for money."
Jul 15, 2026
Negative review:
Angus A.
Director
Broadcast Media, 2-10 employees
"There are some instances where Tawk has slowed our website page loading speeds down."
May 25, 2025
Positive review:
SW
Steve W.
Director
Information Technology and Services, 2-10 employees
"It was a good starting point for us offering live chat to our customers and without removing the branding and paying for the service having a free option to chat to customers on our site was valuable."
Jun 5, 2025
Negative review:
AA
Aditya A.
Customer Service Representative
Consumer Services, 11-50 employees
"Notifications are sometimes inconsistent when I haven’t had the browser tab open, I missed a couple of incoming chats. And having the mobile app is useful but not as quick to toggle between multiple conversations."
Apr 24, 2025
[Read all reviews](https://www.softwareadvice.com/live-chat/tawk-to-profile/reviews/)
## Customer support
* * *
LiveChat
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
tawk.to
Email/Help Desk: Available
FAQs/Forum: Not available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
## Training options
* * *
LiveChat
In Person: Not available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
tawk.to
In Person: Not available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
## Send this comparison chart to my inbox
## Popular Comparisons
* * *
[Slack vs LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/vs/slack/)[WhatsApp vs tawk.to](https://www.softwareadvice.com/live-chat/tawk-to-profile/vs/whatsapp/)