livepro is a cloud-based customer service management solution that provides professionals working in customer service businesses access to direct answers to customer queries. Key features include navigation and search capabilities, compass and process guidance and team engagement.
livepro's navigation and search capabilities help users manage their first call resolution (FCR) and average handling time (AHT). The solution offers a quiz feature that helps managers engage with their team members via knowledge-based tests. Top-down and 360-degree feedback are supported by the solution.
Users can publish knowledge in multiple locations for different audiences whose access permissions are defined by livepro's permission management system.
Additionally, livepro offers features like a publication scheduler, knowledge review and custom reports and analytics. Services are offered on a monthly subscription basis that includes support via phone and email during business hours and through live chat.