livepro software


75 reviews(5.0/5)
75 reviews(5.0/5)

livepro is a cloud-based customer service management solution that provides professionals working in customer service businesses access to direct answers to customer queries. Key features include navigation and search capabilities, compass and process guidance and team engagement.

livepro's navigation and search capabilities help users manage their first call resolution (FCR) and average handling time (AHT). The solution offers a quiz feature that helps managers engage with their team members via knowledge-based tests. Top-down and 360-degree feedback are supported by the solution.

Users can publish knowledge in multiple locations for different audiences whose access permissions are defined by livepro's permission management system.

Additionally, livepro offers features like a publication scheduler, knowledge review and custom reports and analytics. Services are offered on a monthly subscription basis that includes support via phone and email during business hours and through live chat.

Supported Operating System(s):
Web browser (OS agnostic)

75 Reviews of livepro

Showing 1 - 20 of 75

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  • Sarah from Hamilton

    Number of employees: 51-200 employees

    September 2018

    Not just a document management system

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Different knowledge types to suit different pieces of knowledge (e.g. work instruction/hubs/compass etc). Haven't ever seen something as powerful as a compass in any other KM system.
    livepro Staff are also great - really help you along your journey and take customer feedback on board when improving the product.

    Cons

    Reporting is good and you can export the information, however it would be good to have more reporting options

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Luke from Customer Science

    Number of employees: 11-50 employees

    September 2018

    Great KMS platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The livepro platform is built for knowledge management. It is well designed and makes getting to answers quickly and accurately. The livepro team are also passionate about knowledge management which adds up to a great solution.

    Pros

    The platform is deployed within days, is easy to use, and our client's are fully engaged when using the product. Most KMS's end up not being maintained and therefore not used. Because the livepro platform is easy to maintain, people in the organisation actually use it.
    Also, livepro assist and educate on how to develop useful and accessible knowledge.

    Cons

    We have not had any issues voiced by out client's on using the livepro platform

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jan from MIA Radiology

    Specialty: Healthcare / Medicine

    Number of employees: 501-1,000 employees

    August 2018

    ease of access

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Such a great site and the ease of access to the locations/ availability and what Clinics can and cannot do!

    Pros

    I have found that -->Clinics can update when necessary of what is provided at their clinic and have kept Reception staff "up-to-date"

    Cons

    Some Clinics have forgotten to update their staff (when the need has been needed) -- if they leave MIA

    This review was submitted organically. No incentive was offered
    Review Source
  • Frances from Dr Jones and Partners Medical Imaging Whyalla

    Specialty: Healthcare / Medicine

    Number of employees: 11-50 employees

    August 2018

    Live pro is a fantastic tool to help me refer to examination prices and codes when i cant remember them.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It is up to date with the current changes and is available electronically which means less paper, yay for the environment!

    Cons

    Sometimes when I need a quick reference whilst on the phone to a patient the page will freeze or load very slowly.

    This review was submitted organically. No incentive was offered
    Review Source
  • Sally from I-MED/Regional Imaging Southern Tasmania

    Specialty: Healthcare / Medicine

    Number of employees: 51-200 employees

    August 2018

    Livepro Review I-MED Southern Tasmania

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great to use, as the contact centre leader for Southern Tasmania, it was easy to get the information uploaded by our wonderful staff in Sydney. Lots of help provided

    Pros

    Relatively easy to search, to click through, to add extra information on, and to train others how to use. Very user friendly.

    Cons

    It times out sometimes, but easy to sort through. Otherwise, nothing else stands out as a con at all.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jessica from Dr Jones & Partners

    Specialty: Healthcare / Medicine

    Number of employees: 5,001-10,000 employees

    August 2018

    Great tool to have while on a phones shift, also great for new staff.

    Ease-of-use
    Functionality
    Quality
    Support

    Great tool to have, we've needed this for a while!

    Pros

    Easy to access & view information needed, great tool for training staff. This makes booking a lot easier.

    Cons

    Sometimes can be hard to search- but this is dependent on information added and what I am searching (usually abbreviations).
    Very time consuming updating prices for metro/ country sites of DJP.

    This review was submitted organically. No incentive was offered
    Review Source
  • Lucy from I-MED Radiology

    Specialty: Healthcare / Medicine

    Number of employees: 1,001-5,000 employees

    August 2018

    Great tool overall but could be smoother.

    Ease-of-use
    Functionality
    Quality
    Support

    Overall its a fantastic tool that does contain all the information and is updated regularly by the wonderful carina. It just be improved by improving the navigation with less steps, and perhaps organising as a decision tree where you work backwards. Ie. US Chest Wall - then find the clinics that offer it.

    Pros

    Thorough and regularly updated. Carina is fantastic with her speedy replies.

    Cons

    Bit too clunky, could be smoother to use.

    This review was submitted organically. No incentive was offered
    Review Source
  • Emma from I-Med Radiology

    Specialty: Healthcare / Medicine

    Number of employees: 5,001-10,000 employees

    August 2018

    Effective, and Reliable

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Love the program

    Pros

    Ease of use, amount of information that can be included, additional features of more complicated information, delightful overlay

    Cons

    There really isn't anything I can say that's negative about the program. I really enjoy using the product.

    This review was submitted organically. No incentive was offered
    Review Source
  • Katie from I-med radiology

    Specialty: Healthcare / Medicine

    Number of employees: 5,001-10,000 employees

    August 2018

    Katie I-med

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Livepro is great.

    Pros

    Probs to livepro is the all agents have the same access to the same information that is the most up to date.

    Cons

    on the editing side of Livepro sometimes its not straight forward and the scolling something cuts thing off

    This review was submitted organically. No incentive was offered
    Review Source
  • Alimassi from Datacom

    Specialty: Software / IT

    Number of employees: 10,000+ employees

    August 2018

    Livepro review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Livepro has helped me with a wide range of customer inquiries ranging from dealing with different types of callers to answering the most unique, difficult and unusual questions. It has helped make my job easier knowing I've got a powerful piece of knowledge that's there to ensure that I do my job to the pest of my ability. Overall, Livepro is an amazing source of information and I'd definitely recommend it to other people. Keep up the great work Livepro.! :)

    Pros

    Livepro is an amazing source of knowledge that helps me (CSR) with the process of answering customer inquiries. From the beginning of my role, I was introduced to Livepro an straight away I was relieved to know that there is such a helpful tool that will be a click away for whenever I need any help or reassurance about all different kinds of questions. What I love most about Livepro is the ability to use the search function and the use of key words to locate a wide range of helpful articles, and most of all, Livepro is very convenient.

    Cons

    Apart from all great things I could say about Livepro, there's still some minor flows that could be improved in Livepro to better the use/experience even more. These flows includes things like, key words, article titles, updates and link navigation. What I mean from this is, sometimes CSRs would search up a specific key word to try and locate a specific article but if the title of that article does not match the key word then it makes it i bit harder and takes a bit linger to find what you're looking for (specially for new CSRs). Updates to some articles are a bit slow and sometimes clicking a link (likes shared outside of Livepro) does not always take you to the link URL, most the times it takes you to Livepro homepage, so this might be worth having a look at.

    This review was submitted organically. No incentive was offered
    Review Source
  • Corey from Datacom

    Number of employees: 201-500 employees

    August 2018

    LivePro A++

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Makes work so much easier, the ability to access articles to help in any situation is so much better than googling for some random answers not specific to the issue

    Cons

    no cons that I can actually think of maybe due to user based with information being outdated if something changes

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rebecca from I-Med Radiology

    Number of employees: 10,000+ employees

    August 2018

    livepro is genius!!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    For me livepro makes being a contact centre agent so much easier. Booking information for all clinics is in one place.

    Cons

    Does take some getting used to, so much information, but does become easier when you set up your 'favourites' list.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Myf from Datacom

    Number of employees: 1,001-5,000 employees

    August 2018

    Most Intuitive System I've Used

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Support - livepro are easily contactable and are a pleasure to do business with. The community is great and always supportive.
    Ease of Use - The functionality makes it amazingly easy to create and manage content.
    Interface - The agents using livepro can access information quickly, cutting AHT.
    Reporting - A key feature that I use on a daily basis. It gives me an insight into what is working, what needs to be changed and trends.

    Cons

    I'm yet to find any cons. Even if I did, livepro are so approachable and open to any feedback.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • PATRICK from First State Super

    Number of employees: 201-500 employees

    August 2018

    Livepro Review - ME

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most about this software is the user friendliness. The consultants that I assist with leading find it easy to access information that they require to communicate in a time manner in a timely manner.

    Cons

    I can't say that there is nothing I don't like about this software. The flexibility of the interface allows for adaptation for our every changing industry

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Cian from Regional Imaging

    Specialty: Healthcare / Medicine

    Number of employees: 51-200 employees

    August 2018

    Great user friendly site!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I value that this website is such a quick and easy program to use when you work in such a fast paced environment.

    Cons

    Since using this program for a few weeks now, I have not found any negatives about it as such yet, but I am still learning the way it works.

    This review was submitted organically. No incentive was offered
    Review Source
  • Bree from Regional Imaging

    Specialty: Other

    Number of employees: 5,001-10,000 employees

    August 2018

    Excellent Software

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Efficient and very easy to use, makes booking appointments and finding information in a fast paced environment much easier.

    Cons

    No cons so far - have only been using for around 2 months but has made my work life much easier and more functional

    This review was submitted organically. No incentive was offered
    Review Source
  • Samantha from I-Med

    Specialty: Healthcare / Medicine

    Number of employees: 5,001-10,000 employees

    August 2018

    My Bookings Bible

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great program!! Its my go to for everything I need to be able to perform my job at my best ability

    Pros

    Has made booking patients in for imaging easier as im able to find the preparation and pricing without having to place them on hold to flick through a book.

    Cons

    I haven't seem to find anything I don't like. Its seems to run like a smooth operation from our end.

    This review was submitted organically. No incentive was offered
    Review Source
  • Fiona from MIA

    Specialty: Healthcare / Medicine

    Number of employees: 5,001-10,000 employees

    August 2018

    DETAILS

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    useful that all information is in the one program
    easy to navigate
    easy access to required information

    Cons

    not ALL information is included in live pro
    the specific details and requirements of all clinics are not listed

    This review was submitted organically. No incentive was offered
    Review Source
  • Karen from I-Med

    Specialty: Healthcare / Medicine

    Number of employees: 10,000+ employees

    August 2018

    Positive allround, good place to obtain information.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I can look up information for other branches which helps when working at the Contact Centre and therefore decreases the number of calls I need to make to the clinic.

    Cons

    Sometimes navigating my way around to find information, even though it is not hard to find your way around you just need to go into the right sections.

    This review was submitted organically. No incentive was offered
    Review Source
  • Claire from I-MED

    Number of employees: 10,000+ employees

    August 2018

    Livepro review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I haven't been able to locate what I was looking for a number of times on the program. It needs to be upgraded to suit all practices.

    Pros

    The idea of the program is great the functionality at the moment isn't helpful for what I would use it for.

    Cons

    It's not user friendly or quick to navigate.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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