LogMeIn Central vs ChangeGear

RATING:

4.5

(325)

LogMeIn Central has 325 reviews and a rating of 4.5 / 5 stars vs ChangeGear which has 0 reviews and a rating of 0 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (325)
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Ease-of-Use
4.5 / 5
ChangeGear
Value for Money
4 / 5
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Customer Support
4 / 5
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Functionality
4.5 / 5
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Last Review Written
June 7, 2024
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Pros/Cons
  • Pros

  • I liked that you could use the web and use an APP for connecting to computers. I liked that I coudl use my cell phone app to connect when away from my PC.
  • Price is good for small office with limited computers. Works with all browsers that I have tried it with, although some better than others.
  • Cons

  • Although I would prefer to use this product over any other, the pricing is ridiculously high with no negotiation available.
  • I only dislike that you have to pay for it...but that's silly. These guys deserve more money.
Read all user reviews
  • Pros

  • The software is also easy to maintain. It's pretty much set it and forget it other than licensing changes each year.
  • I like the functionality. We used it for helpdesk and change management, worked great in both scenarios.
  • Cons

  • Every single time I try to do anything my tickets end up getting incorrectly assigned or routed. No one seems to understand the logic of their workflow.
  • There are no error messages when two technicians are in the same ticket trying to update the ticket.
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Pricing Range
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$
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Product Demo
Product Screenshot
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2 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos