All ManageEngine ServiceDesk Plus Reviews
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ManageEngine ServiceDesk Plus Reviews
Reviews Summary
Overall Rating
4.4Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.3
Customer Support
4.2
Value for money
4.3
Functionality
4.4
Pros
"The ability to easily customise workflows, the powerful automation, and the fact that it enables end-to-end management of requests much more efficiently are significant advantages."
"Thanks to its stable operational structure and extensive customisation options, it has demonstrated highly successful performance in adapting to our organisational needs."
"The solution has significantly reduced our operational burden by making our IT service management processes more organised, traceable, and efficient."
Cons
"In addition, the reporting within the platform is not intuitive and we find ourselves having to manually export and transform data using other tools such as Excel and Canva for visuals on reporting that we send out on a monthly basis."
"We find it hard to navigate when a particular change is required and modifying the UI of the user landing page it quite difficult."
"The Knowledgebase could use some work. While it is functional, it is not the most robust in features and doesn't tie into support tickets very well."
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