# ManageEngine ServiceDesk Plus vs SolarWinds Service Desk - 2026 Comparison - Software Advice > ManageEngine ServiceDesk Plus vs SolarWinds Service Desk - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/samanage --- [Home](https://www.softwareadvice.com/) / [Incident Management Software](https://www.softwareadvice.com/incident-management/) / ManageEngine ServiceDesk Plus vs SolarWinds Service Desk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 10, 2026 # ManageEngine ServiceDesk Plus vs. SolarWinds Service Desk: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 10, 2026 # ManageEngine ServiceDesk Plus vs. SolarWinds Service Desk: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) 4.4 [(231)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) Starting Price $16.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses ManageEngine ServiceDesk Plus Based on 231 reviews - Most common industries: IT & Software Development (23%), Finance & Accounting (16%) and Health & Medicine (7%) - Top use cases: Help Desk (25%), IT Ticketing Systems (21%) and Service Desk (13%) 75% of users recommend this product [](https://www.softwareadvice.com/crm/samanage-profile/) [SolarWinds Service Desk](https://www.softwareadvice.com/crm/samanage-profile/) 4.6 [(577)](https://www.softwareadvice.com/crm/samanage-profile/reviews/) Starting Price $39.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses SolarWinds Service Desk Based on 577 reviews - Most common industries: IT & Software Development (17%), Education & Learning (7%) and Health & Medicine (6%) - Top use cases: Help Desk (6%), IT Management (5%) and Service Desk (4%) 85% of users recommend this product [](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) ManageEngine ServiceDesk Plus 4.4 [(231)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) [](https://www.softwareadvice.com/crm/samanage-profile/) SolarWinds Service Desk 4.6 [(577)](https://www.softwareadvice.com/crm/samanage-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.4 Based on 231 reviews Ease of use 4.3 Value for money 4.3 Customer support 4.2 Functionality 4.4 4.6 Based on 577 reviews Ease of use 4.6 Value for money 4.5 Customer support 4.6 Functionality 4.4 ## User interface * * * ## Key features Features selected based on 808 reviews from Incident Management * * * Access Controls/Permissions N/A Activity Dashboard N/A Alerts/Escalation 4.3 Automated Routing 4.3 Collaboration Tools 4.4 Access Controls/Permissions 4.3 Activity Dashboard 4.0 Alerts/Escalation 4.5 Automated Routing 4.0 Collaboration Tools N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ ManageEngine ADSelfService PlusNot enough reviews ](https://www.softwareadvice.com/mobility/manageengine-adselfservice-plus-profile/)[ ManageEngine Endpoint CentralNot enough reviews ](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/)[ Microsoft OutlookNot enough reviews ](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/) [ Dropbox BusinessNot enough reviews ](https://www.softwareadvice.com/file-sharing/dropbox-profile/)[ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/)[ LogMeIn RescueNot enough reviews ](https://www.softwareadvice.com/help-desk/rescue-profile/) ## Reviews * * * YK Yurii K.Technical Support SpecialistNon-Profit Organization Management, 501-1000 employees "It's not only good for ticket management, it's also good for creating reports and asset tracking." Apr 9, 2026 VR Verified ReviewerSystem AdministratorInsurance, 201-500 employees "Occasional bugs can slow things down, and updates sometimes change things without clear explanation" May 5, 2026 VR Verified ReviewerOwner Director of Business DevelopmentInformation Technology and Services, 2-10 employees "The dashboard made it easy to navigate and use." Dec 10, 2025 HG Heidi G.Support SpecialistGovernment Administration, 1001-5000 employees "We were unable to come to a monetary agreement and went with another ITSM." Nov 13, 2023 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Freshdesk vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/crm/freshdesk-profile/vs/manageengine-servicedesk-plus/)[Zendesk Suite vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/compare/26892-Zendesk/vs/360387-manageengine-servicedesk-plus/)[ManageEngine Endpoint Central vs SolarWinds Service Desk](https://www.softwareadvice.com/compare/30413-samanage/vs/117339-ManageEngine-Desktop-Central/)[Freshservice vs SolarWinds Service Desk](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/samanage/)