Spiceworks

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Ratings & Reviews

Overall Rating

4.27 / 5 (136)

4.37 / 5 (473)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

February 21, 2020

February 12, 2020

Pros/Cons

  • Pros

  • Its good, easy to use, fast, functional.

  • This application is reliable, it works stably. I can recommend it to small companies that do not have hundreds and thousands of user hits per day.

  • Cons

  • This is a great software but updating versions can be a pain, due to the confusing documentation on this matter

  • Some things like change management are a bit confusing and cumbersome to use but the set of features is fantastic for the price.

  • Pros

  • This is a great helpdesk product for free! I tried other free solutions but none were as complete as this. I highly recommend to all those on a budget

  • Feature Set is amazing - there are plugins to do things if you want to do more than is built in but the built in is plent for us. Price is right (free) and it works amazingly well!

  • Cons

  • There isn't a lot of features, and while the plug-ins work very well and there are many of them, there aren't any being made recently.

  • It was a little difficult to navigate through the program but once you get used to it you will be fine.

Product Demo & Pricing

Demo

Pricing Range

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Advisor Recommendations & User Awards

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots