# ManageEngine ServiceDesk Plus vs Summit - 2026 Comparison - Software Advice > ManageEngine ServiceDesk Plus vs Summit - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/summitai --- [Home](https://www.softwareadvice.com/) / [Online Help Desk Software](https://www.softwareadvice.com/category/3529-online-help-desk/) / ManageEngine ServiceDesk Plus vs Summit Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 19, 2026 # ManageEngine ServiceDesk Plus vs. Summit: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 19, 2026 # ManageEngine ServiceDesk Plus vs. Summit: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) 4.4 [(232)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) Starting Price $16.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses ManageEngine ServiceDesk Plus Based on 232 reviews - Most common industries: IT & Software Development (23%), Finance & Accounting (16%) and Health & Medicine (7%) - Top use cases: Help Desk (25%), IT Ticketing Systems (21%) and Service Desk (13%) 75% of users recommend this product [](https://www.softwareadvice.com/it-management/summitai-profile/) [Summit](https://www.softwareadvice.com/it-management/summitai-profile/) 4.4 [(27)](https://www.softwareadvice.com/it-management/summitai-profile/reviews/) Starting Price $89.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Summit Based on 27 reviews - Top use cases: IT Asset Management (33%), ITSM (26%) 77% of users recommend this product [](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) ManageEngine ServiceDesk Plus 4.4 [(232)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) [](https://www.softwareadvice.com/it-management/summitai-profile/) Summit 4.4 [(27)](https://www.softwareadvice.com/it-management/summitai-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.4 Based on 232 reviews Ease of use 4.3 Value for money 4.3 Customer support 4.2 Functionality 4.4 4.4 Based on 27 reviews Ease of use 4.5 Value for money 4.5 Customer support 4.1 Functionality 4.5 ## User interface * * * ## Key features Features selected based on 259 reviews from Online Help Desk Software * * * Alerts/Escalation 4.3 Audit Management N/A Automated Routing 4.1 Collaboration Tools 4.4 Configuration Management N/A Alerts/Escalation N/A Audit Management N/A Automated Routing N/A Collaboration Tools N/A Configuration Management 4.0 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ ManageEngine ADSelfService PlusNot enough reviews ](https://www.softwareadvice.com/mobility/manageengine-adselfservice-plus-profile/)[ ManageEngine Endpoint CentralNot enough reviews ](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/)[ Microsoft OutlookNot enough reviews ](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/) [ GitHubNot enough reviews ](https://www.softwareadvice.com/project-management/github-profile/)[ Microsoft ExcelNot enough reviews ](https://www.softwareadvice.com/productivity/microsoft-excel-profile/)[ TwilioNot enough reviews ](https://www.softwareadvice.com/voip/twilio-profile/) ## Reviews * * * CM Craig M.It infrastructure engineerLeisure, Travel & Tourism, 501-1000 employees "Its ticketing, asset management, and workflow automation features helped improve response times, increase visibility of issues, and ensure critical facilities and systems were maintained effectively." Jun 18, 2026 VR Verified ReviewerSystem AdministratorInsurance, 201-500 employees "Occasional bugs can slow things down, and updates sometimes change things without clear explanation" May 5, 2026 AT Ajay T.Dy. General Manager - ITConsumer Goods, 1001-5000 employees "Overall Symphony Summit is a fantastic tool which manages IT helpdesk & Asset Management at our organization" Jul 29, 2024 AT Ajay T.Dy. General Manager - ITConsumer Goods, 1001-5000 employees "Post go live support is weak and needs improvement" Jul 29, 2024 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Freshservice vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/manageengine-servicedesk-plus/)[Freshdesk vs ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/crm/freshdesk-profile/vs/manageengine-servicedesk-plus/)[Iru vs Summit](https://www.softwareadvice.com/compare/71745-Iru/vs/347167-summitai/)[ACMP Suite vs Summit](https://www.softwareadvice.com/inventory-management/acmp-suite-profile/vs/summitai/)