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ManageEngine ServiceDesk Plus vs TeamSupport
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.4 / 5
Value for Money
4.3 / 5
4.4 / 5
Customer Support
4.2 / 5
4.5 / 5
Functionality
4.4 / 5
4.3 / 5
Last Review Written
March 5, 2025
January 21, 2025
Pros/Cons
Pros
- Very good ITSM software for a low price, alot of features that can be fully customizable, and easy to keep track of what everyone is doing due to an amazing dashboard.
- Automation ability is great. Affordable if you are going to use the features that it ships with.
- The best of all is that this solution is built on ITIL standards meaning it takes care of all aspects of IT service management best practice.
Cons
- Implementing and customizing ServiceDesk took over a year. Support is absolutely terrible, it's all based out of India so there is a timezone difference and a major language barrier.
- Couple of problems I have seen is its inability to automatically discard spam.
- Some of the developer features are a bit lacking and hard to grasp.
Pros
- There are a couple of enhancements I'd like which have more to do with ease of use and not anything that compromises the integrity of our use. I'm a visual person, so take that comment as you wish.
- I like how the program overall is very organized, easy to use, and responsive. Real time reporting is great to see how you and your coworkers are doing.
- The customer service portal is very easy to use and gave me confidence immediately. Commercial capabilities in real time are a great advantage and solid reports are very functional.
Cons
- Despite that, there are the odd instances of slowness or degraded performance.
- The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers.
- I often have trouble locating previous tickets using the search feature.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2025
FrontRunners
2025
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
2 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
