Worth the investment and a nice compliment to other Microsoft products.

The problem's solutions are usually on the internet. But it can not be detected problems led to the crisis in the company.

I like the ability to be to access shared documents and edit them with ease. The learning curve is tuff, but well worth the effort.

The ability to collaborate on files at the same time has been a big win for my team. We can now work on a project and divide and conquer.

Flaws: Very slow response time, lags, often freezes. The site is down about once a month which is very frustrating.

It's not at all intuitive and users have too many options to create their own system. This just ends up in a mess that is difficult to manage or takes a lot of effort to do so.

The simplicity and ease of access makes SharePoint a brilliant tool to collaborate from anywhere around the world.

Overall SharePoint has been a great and secure tool for file sharing and working with multiple members in the team. The interface is also intuitive and that contributes to its usefulness.

The search feature does not work too well and we find it odd that you have to open a text file and then open it again to edit it.

SharePoint is good for storage, has some benefits for collaboration, and even some benefits for sharing files.

Works well for what I need it for. It is secure which is one of the best benefits to it.

Very cost effective for content management. Ease of use once on boarded is good.

We have used this program for years - we started using it when we moved to a paperless company. This has great storage capacity - and the ease of finding documents is great.

As it is a web platform, it has some integration problems, in some browsers it has layout error, delay in loading script and etc.

Attractive tool to handle & share files within a community. To be challenged compared to shared folders on servers.

It supports the needs well of groups divided into multiple teams who need to leave a legacy year after year of easy to navigate community files.

I most enjoy the easy user interface on SharePoint. Collaboration tools and customizable templates make creating,  organizing, sharing, and selling projects easy, stress-less, and fun.

Security management, asset library, and effective document management are just a few of the amazing features. It integrates well with Office 365 products.

Inability to drag and drop. At times only option is to download or upload files on to SharePoint.

The customer interface is pretty good, it is easy to use, do it's good for a file edited by a team.

We need to depend on Microsoft support team for troubleshooting issues by providing the correlation id of the issues. The 5000 row limit of the List is the most annoying limitation of the SharePoint.

It was a good entry point, and nice that it integrated with Office 360 - that made it somewhat seamless to use.

SharePoint has been such an amazing tool in helping my recruitment team get and stay organized.

It is an easy and secure platform that allows sharing in an easy and effective manner. It is able to be used in our school in every aspect and it integrates with our community well.

It provides amazing logic applications. Has the ability to access files anywhere which is great for myself.

Overall it's a solid service, and the price may be in line with the quality of service and upload speeds.

A great and easy to use product that integrates seamlessly into windows. I enjoyed using it to quickly share files.

Its a great platform if you are will versed in using all of its functionality. There are other platforms that our company also uses for these same features like that I find easy to use.

We have been successfully tracking internal items using SharePoint, and it's a great place to safely house all of our documents.

It is easy, good and intuitive, very useful at the company level because good communication in a company is a success assured.

Sharepoint does a good job of sharing content within and between teams by using Sharepoint as an intranet. Sharepoint has good version control for documents which can be useful.

SharePoint offers our business a nice intranet service that is cost effective.

As a daily user of Sharepoint, I am more than satisfied with how the software is serving me and helping our team achieve better pfoductivity and collaboration.

Sometimes it does not work well with various browsers such as Internet Explorer or Chrome.

Has all of the features needed to deliver professional help desk support services. Well integrated to the tracker customer self service web portal.

Stuck in the middle of being a manageable small company and having the resources of the big company.

I love the visibility of my team having the ability to see and work out of one queue. The ability to have access to multiple queues is also a feature I love.

The web portal is great and easy to use. I really like to email setup as well to let me know what's going on and reminding me when a work order is due or to follow up.

Well suited for help desks  and onsite technical servicing. Product keeps track of active & closed tickets, keeps a knowledge base and allows you to set flexible service and billing plans for clients.

The customer service is great, always responsive. It would be helpful if the product included integration with other helpdesk products.

We are in the early stages of implementation and have been very impressed by the quality of the software and the set-up training.

PhaseWare is easy to build and easy to use. It has a very friendly user interface that both internal and external customers use with ease.

The support team is on top of your needs and will have a quick resolution for you. From the first call, the representatives are attentive and very friendly.

Customer Support has been amazing and has helped me to improve how our team uses the product. In addition, we are now aware and use additional functionality.

The price was affordable and competitive with the many other business solutions.

The licensing model is affordable. Tech support is very good.

Reports don't provide full access to all user defined or system fields without having to make some customizations. The web screens I found difficult to customize - not intuitive.

If you do not close the program when you disconnect from the net you get lots of error messages.

We have been very pleased with the product and especially the support and access when needed. Very open to suggestions for new features and functions and changes to make the product even better.

It's a great product with outstanding support and I highly recommend it to others. I am very pleased with the ease of implementation and functionality.

This is a great product and the support staff are very good at in thier roles and will help the customer out any way possible.

Customization of our knowledgebase was a little tricky to learn. Not so much in adding new content as much as controlling the environment.

US Dollar

Microsoft Sharepoint is a knowledge and content management system (CMS). The product also provides collaboration tool capabilities. The solution offers typical CMS features like document and digital asset management, case and contract management and reporting and analytics. All these combined features enable users to create, manage, and review various content types from one central location.


SharePoint enables organizations to manage documents and other file types throughout their publishing lifecycle. Users can also leverage its interactive dashboards and scorecards to create content reports. These reports can help users pinpoint and build solutions for content and publishing needs.


Sharepoint’s CMS system also includes website content management capabilities. It features capabilities for managing both published content on websites, as well as unpublished content. Sharepoint has content support capability for both external sites as well as internal intranet sites.


Sharepoint offers both on-premises and cloud-based options. Pricing structures are different depending on the chosen deployment options.



LongDescription

File Management

Commenting/Notes

Document Templates

Access Controls/Permissions

Activity Tracking

Data Synchronization

Real Time Editing

Project Management

Approval Process Control

Data Extraction

Projections

Communication Management

Calendar Management

Collaboration Tools

Content Library

Full Text Search

Content Publishing Options

File Transfer

Self Service Portal

Contact Management

Content Management

Compliance Management

Historical Reporting

Discussions/Forums

Forms Management

Workflow Management

Email Management

Video Support

File Sharing

Alerts/Notifications

Knowledge Base Management

Data Visualization

Chat/Messaging

Customizable Templates

Document Review

Customizable Forms

Drag & Drop

Secure Data Storage

Third-Party Integrations

Task Management

Document Management

@mentions

Private Network

Search/Filter

Productivity Tools

SharePoint Online plan 1: $5.00/user/month
SharePoint Online plan 2: $10.00/user/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Microsoft SharePoint

Videos

PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients report or escalate existing issues. Flexible deployment options include on-premise installation and a cloud-based option.


Applications for help desk and customer service can be supplemented with a web self-service portal for clients or a knowledge management suite to improve a support team's training process.


The client self-service center frees up support staff while allowing customers to report issues, check for status updates on existing tickets or access FAQs and other learning tools. 


Users can quickly generate reports using the 80+ templates included with the solution, or dig deep into client interactions using the data field and customer incident search functions. 


Tracker's support team offers highly individualized customer service to fit each organization's unique needs. Tracker can be scaled to fit the service center size, whether one license or 1,000 are needed.


The solution supports Windows and Mac operating systems and is compatible with all major web browsers. Native iOS and Android apps are available for the customer self-service portal.


Pricing is per user per month for a cloud solution and one-time license fee for an on-premise solution. Support is via email, call and self-service portal.



Microsoft SharePoint vs Tracker

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