Microsoft SharePoint vs ProProfs Help Desk
Microsoft SharePoint has 5133 reviews and a rating of 4.34 / 5 stars vs ProProfs Help Desk which has 12 reviews and a rating of 4.83 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- I like the ability to be to access shared documents and edit them with ease. The learning curve is tuff, but well worth the effort.
- The simplicity and ease of access makes SharePoint a brilliant tool to collaborate from anywhere around the world.
Cons
- The problem's solutions are usually on the internet. But it can not be detected problems led to the crisis in the company.
- Flaws: Very slow response time, lags, often freezes. The site is down about once a month which is very frustrating.
Pros
- However, ProProfs helped us realize that important help desk metrics such as average first response time, average ticket resolution time, etc. are great for measuring team performance.
- I love their features: shared inbox, connect support systems, customer satisfaction survey. A customer satisfaction survey helps to identify how you can improve your customer support.
Cons
- I can manage all my channels but not social media and this makes it a little difficult to cater to customer requests received from social media.
- It will help us a lot to avoid the separate time we spend on checking our social media accounts separately to check customer requests or complaints.
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