Microsoft SharePoint vs Web Help Desk

RATING:

4.33

(4883)

Microsoft SharePoint has 4883 reviews and a rating of 4.33 / 5 stars vs Web Help Desk which has 113 reviews and a rating of 4.16 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.33 / 5 (4883)
4.16 / 5 (113)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
February 3, 2023
January 4, 2023
Pros/Cons
  • Pros

  • I like the ability to be to access shared documents and edit them with ease. The learning curve is tuff, but well worth the effort.
  • The simplicity and ease of access makes SharePoint a brilliant tool to collaborate from anywhere around the world.
  • Cons

  • The problem's solutions are usually on the internet. But it can not be detected problems led to the crisis in the company.
  • Flaws: Very slow response time, lags, often freezes. The site is down about once a month which is very frustrating.
  • Pros

  • I love the ease of setup and the ease of control. I am able to maneuver the program with little to no error.
  • Being able to RDP into a client's computer from the helpdesk is awesome. Inventory and tickets in the same interface is also nice.
  • Cons

  • Initial setup was a pain. I had to quote out a SQL server and set that up just to use the product.
  • There has been a memory leak present for years, the only fix we have found is to restart the machine once it becomes completely unusable.
Pricing Range
Product Demo
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FrontRunners

2020

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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