Worth the investment and a nice compliment to other Microsoft products.

The problem's solutions are usually on the internet. But it can not be detected problems led to the crisis in the company.

I like the ability to be to access shared documents and edit them with ease. The learning curve is tuff, but well worth the effort.

The ability to collaborate on files at the same time has been a big win for my team. We can now work on a project and divide and conquer.

Flaws: Very slow response time, lags, often freezes. The site is down about once a month which is very frustrating.

It's not at all intuitive and users have too many options to create their own system. This just ends up in a mess that is difficult to manage or takes a lot of effort to do so.

The simplicity and ease of access makes SharePoint a brilliant tool to collaborate from anywhere around the world.

Overall SharePoint has been a great and secure tool for file sharing and working with multiple members in the team. The interface is also intuitive and that contributes to its usefulness.

The search feature does not work too well and we find it odd that you have to open a text file and then open it again to edit it.

SharePoint is good for storage, has some benefits for collaboration, and even some benefits for sharing files.

Works well for what I need it for. It is secure which is one of the best benefits to it.

Very cost effective for content management. Ease of use once on boarded is good.

We have used this program for years - we started using it when we moved to a paperless company. This has great storage capacity - and the ease of finding documents is great.

As it is a web platform, it has some integration problems, in some browsers it has layout error, delay in loading script and etc.

Attractive tool to handle & share files within a community. To be challenged compared to shared folders on servers.

It supports the needs well of groups divided into multiple teams who need to leave a legacy year after year of easy to navigate community files.

I most enjoy the easy user interface on SharePoint. Collaboration tools and customizable templates make creating,  organizing, sharing, and selling projects easy, stress-less, and fun.

Security management, asset library, and effective document management are just a few of the amazing features. It integrates well with Office 365 products.

Inability to drag and drop. At times only option is to download or upload files on to SharePoint.

The customer interface is pretty good, it is easy to use, do it's good for a file edited by a team.

We need to depend on Microsoft support team for troubleshooting issues by providing the correlation id of the issues. The 5000 row limit of the List is the most annoying limitation of the SharePoint.

It was a good entry point, and nice that it integrated with Office 360 - that made it somewhat seamless to use.

SharePoint has been such an amazing tool in helping my recruitment team get and stay organized.

It is an easy and secure platform that allows sharing in an easy and effective manner. It is able to be used in our school in every aspect and it integrates with our community well.

It provides amazing logic applications. Has the ability to access files anywhere which is great for myself.

Overall it's a solid service, and the price may be in line with the quality of service and upload speeds.

A great and easy to use product that integrates seamlessly into windows. I enjoyed using it to quickly share files.

Its a great platform if you are will versed in using all of its functionality. There are other platforms that our company also uses for these same features like that I find easy to use.

We have been successfully tracking internal items using SharePoint, and it's a great place to safely house all of our documents.

It is easy, good and intuitive, very useful at the company level because good communication in a company is a success assured.

Sharepoint does a good job of sharing content within and between teams by using Sharepoint as an intranet. Sharepoint has good version control for documents which can be useful.

SharePoint offers our business a nice intranet service that is cost effective.

As a daily user of Sharepoint, I am more than satisfied with how the software is serving me and helping our team achieve better pfoductivity and collaboration.

Sometimes it does not work well with various browsers such as Internet Explorer or Chrome.

Completeness of solution, flexibility and ease of use  - vision for the product by SummitAI.

Also, other features are helping us to manage operational activities like other CMDB integrations , recertification's, change mgmt. SMS - Notifications and many more.

Configuration management module still needs some work done, could be in forthcoming releases. Not having Customizing / renaming field option  is highly missed.

I like the overall design of this software and some features are really good like workflow and ticket routing and the orchestration things.

Ease of installation, ease of use, reliable, and works well for our ITIL process.

When we were doing our search for an effective ITSM tool, we had a list of 75+ requirements and Summit was able to not only meet but demonstrate how each of the requirements was done in the system.

In sweet and short words, the experience was fantabulous.

Responsive and willing to help. SummitAI works well in our organization and allows for the automation we need.

It's very good product for ITSM modules and asset life cycle tracking under low budget.

Summit provides a good set of IT Service Management Tools.

Overall experience is good but the customer support and testing is really not up to the mark.

We enjoyed an excellent implementation experience. The implementation team was flexible in the approach to allow multiple methods of communicating requirements.

Integration between various process. Multiple feature and Dynamics.

Management has a holistic view while the operation teams has a transactional view this makes the life easier for the Service desk and Operational teams. Thanks to Summitai for a Unified Platform.

I felt bit tricky to understand the commands but now I can explain all to my workers.

Ideal for all size of business and value for money tool.

This unified the entire IT Operations framework with all the data and workflow required within giving an excellent platform for the complete IT Operations.

US Dollar

Microsoft Sharepoint is a knowledge and content management system (CMS). The product also provides collaboration tool capabilities. The solution offers typical CMS features like document and digital asset management, case and contract management and reporting and analytics. All these combined features enable users to create, manage, and review various content types from one central location.


SharePoint enables organizations to manage documents and other file types throughout their publishing lifecycle. Users can also leverage its interactive dashboards and scorecards to create content reports. These reports can help users pinpoint and build solutions for content and publishing needs.


Sharepoint’s CMS system also includes website content management capabilities. It features capabilities for managing both published content on websites, as well as unpublished content. Sharepoint has content support capability for both external sites as well as internal intranet sites.


Sharepoint offers both on-premises and cloud-based options. Pricing structures are different depending on the chosen deployment options.



LongDescription

File Management

Commenting/Notes

Document Templates

Access Controls/Permissions

Activity Tracking

Data Synchronization

Real Time Editing

Project Management

Approval Process Control

Data Extraction

Projections

Communication Management

Calendar Management

Collaboration Tools

Content Library

Full Text Search

Content Publishing Options

File Transfer

Self Service Portal

Contact Management

Content Management

Compliance Management

Historical Reporting

Discussions/Forums

Forms Management

Workflow Management

Email Management

Video Support

File Sharing

Alerts/Notifications

Knowledge Base Management

Data Visualization

Chat/Messaging

Customizable Templates

Document Review

Customizable Forms

Drag & Drop

Secure Data Storage

Third-Party Integrations

Task Management

Document Management

@mentions

Private Network

Search/Filter

Productivity Tools

SharePoint Online plan 1: $5.00/user/month
SharePoint Online plan 2: $10.00/user/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Microsoft SharePoint

Videos

SymphonyAI Summit is an AI-powered IT service management (ITSM) suite that streamlines service and asset management across the enterprise with machine learning and workflow-based automation. As a true multi-tenant solution, SymphonyAI Summit is deployable both in public cloud and on-premise, with enterprise-wide functions that go beyond IT to include HR, Shared Services, Facilities, and more. Through AI-driven knowledge intelligence, CIOs and service providers can simplify operations and reduce costs while factoring in on-demand scalability. 

Leveraging both AI and ML, SymphonyAI Summit can help IT help desks resolve issues faster, manage the end-to-end asset lifecycle, and identify and isolate potential IT issues. Key features of the SymphonyAI Summit Service Management suite include incident and service request management, IT asset discovery, server/application/network monitoring, call management, knowledge management, investigation and remediation management, endpoint configuration, audit reporting, and more. 

With SymphonyAI Summit, service providers can offer enterprise employees the ease of talking to a digital agent for resolutions to their technology issues. CINDE (Conversational Interface and Decisioning Engine) uses sophisticated natural language processing technologies to understand the intent of an incident, service request, or a query and respond with personalized messages. Intelligently resolving incoming issues automatically, CINDE eliminates downtime and frees up technology teams to focus on high impact projects. And, when human intervention is inevitable, CINDE will transfer to a live agent to ensure your enterprise moves beyond just providing good service to providing exceptional service, quickly, easily, and in a more personal, collaborative way. 

Support Ticket Management

Surveys & Feedback

User Management

Barcode/Ticket Scanning

Customizable Reports

Document Storage

IT Asset Management

Workflow Configuration

Contract/License Management

SSL Security

Change Management

Procurement Management

Scheduled/Automated Reports

Customizable Fields

Automated Routing

Call Center Management

Data Import/Export

Problem Management

Email Templates

Help Desk Management

Audit Trail

Configurable Workflow

Mobile Access

Cost Tracking

Dashboard Creation

Inventory Tracking

Performance Metrics

Service Catalog

Maintenance Management

Multi-Channel Communication

Configuration Management

Benchmarking

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Ticket Management

Asset Tracking

Activity Dashboard

Reporting & Statistics

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Availability Management

Macros/Templated Responses

Interaction Tracking

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Compliance Tracking

Reporting/Analytics

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Supplier Management

Requisition Management

Incident Management

IT Asset Tracking

Customer History

Maintenance Scheduling

Release Management

Live Chat

Inventory Management

Active Directory Integration

Capacity Management

Analytics

Customer Support

CMDB

Real-Time Notifications

IT Risk Management

Localization Automation

Virtual Assistant

Release & Deployment

Mac OS

Web browser (OS agnostic)

SummitAI pricing is an annual subscription for a cloud-based or on-premise solution. 
There is a minimum requirement of 15 named or 5 concurrent licenses to purchase the platform. 
SummitAI Service Management comes in two versions—Professional & Enterprise.
Pricing is based on a per Named analyst user and/or per Concurrent analyst user number. Licenses can be purchased in any combination of Named, Concurrent, or mixed. 
There is no charge for end user use.
Please reach out to us directly for your custom demo and quote.

Microsoft SharePoint vs Summit

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