About MindTouch

MindTouch offers enterprise-grade, AI-powered knowledge management solutions for mid-size organizations and large global enterprises that want to increase customer lifetime value. The company’s knowledge management platform was designed to dynamically serve up relevant content wherever the customer journey starts or ends for a more consistent, personalized and effortless experience.

MindTouch offers solutions for customer self-service, agent assistance, and departmental knowledge. These solutions help organizations capture, manage, extend, update, and optimize knowledge across touchpoints, channels, and devices.

MindTouch functionality includes Google-optimized content, intelligent search capabilities, and personalization...

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Supported Operating System(s):

Web browser (OS agnostic)

1 Reviews of MindTouch

Overall rating

3 / 5 stars

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June 2018

Irfan from Agosto - Irfan Khan

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra



Value for money


Customer support




June 2018

Antiquated product with terrible


It worked, but there are way better products out there for cheaper. The onboarding process was good.


Antiquated product. The company is terrible to work with. Loose contract language will bite you if you don't tell them you are not renewing in time.