--- title: "MindTouch Software Reviews, Demo & Pricing - 2026" description: "Review of MindTouch Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/mindtouch-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / MindTouch Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # MindTouch Review From $100,000/year Free trial 1 plan Wondering if MindTouch is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview MindTouch 3.0 [(3)](https://www.softwareadvice.com/help-desk/mindtouch-profile/#reviews) Pricing Starting at $100,000.00 per user per year ### About MindTouch MindTouch offers enterprise-grade, AI-powered knowledge management solutions for mid-size organizations and large global enterprises that want to increase customer lifetime value. The company’s knowledge management platform was designed to dynamically serve up relevant content wherever the customer journey starts or ends for a more consistent, personalized and effortless experience. MindTouch offers solutions for customer self-service, agent assistance, and departmental knowledge. These solutions help organizations capture, manage, extend, update, and optimize knowledge across touchpoints, channels, and devices. MindTouch functionality includes Google-optimized content, intelligent search capabilities, and personalization/permissioning to ensure a low-effort customer experience. Functionality also includes extensibility into multiple channels such as web properties, support ticket forms, community sites, chatbots, and more. The platform also includes pre-built integrations for various CRM and contact center systems. MindTouch built its platform using highly scalable microservices and serverless technologies to handle high volumes of content without performance degrad... ation. The company’s services include implementation, project management, education/training, and KCS best practices and certification. Customers also receive 24/7 support and a dedicated customer success manager. Wondering if MindTouch is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. ## MindTouch User Interface ## Popular MindTouch Alternatives Main Product MindTouch 3.0 [(3)](https://www.softwareadvice.com/help-desk/mindtouch-profile/#reviews) Ratings Breakdown - 2.67Ease of use - 2.33Value for money - 2.67Customer support - 2.67Functionality Pricing Starting at $100000.00 per year Get Price Alternative Product [Guru](https://www.softwareadvice.com/help-desk/guru-profile/) 4.8 [(640)](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.76Value for money - 4.76Customer support - 4.75Functionality Pricing Available upon request Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5318)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/) 4.5 [(3722)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.28Value for money - 4.28Customer support - 4.37Functionality Pricing Starting at $5.42 per month Get Price Alternative Product [Document360](https://www.softwareadvice.com/crm/document360-profile/) 4.7 [(292)](https://www.softwareadvice.com/crm/document360-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.46Value for money - 4.81Customer support - 4.46Functionality Pricing Available upon request Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.42Value for money - 4.54Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price ## MindTouch Pricing and Plans Starting price: $100,000.00 per year Free Trial Free Version Basic $100,000.00 per user, per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## MindTouch Features - Popular features found in Knowledge Management Access Controls/Permissions Catalog Management Collaboration Tools Commenting/Notes Content Management Data Import/Export Discussions/Forums Document Management Self Service Portal Text Editing - More features of MindTouch API Chatbot Communication Management CRM Decision Support Feedback Management Full Text Search Knowledge Base Management Knowledge Management Live Chat Reporting/Analytics Search/Filter ## MindTouch Integrations Salesforce Service Cloud Integration rated undefined from -1 review ServiceNow Integration rated undefined from -1 review Five9 Integration rated undefined from -1 review SAP Customer Experience Integration rated undefined from -1 review ## MindTouch User Reviews ## MindTouch customer ratings - Overall rating: 3/5 - Total reviews: 3 ### Rating distribution - 5 stars: 1 reviews (33%) - 4 stars: 0 reviews (0%) - 3 stars: 1 reviews (33%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (33%) ### Secondary ratings - Ease of use: 2.7/5 - Value for money: 2.3/5 - Customer support: 2.7/5 - Functionality: 2.7/5 --- Have you used MindTouch and would like to share your experience with others? ### Best Knowledge base I have used - Overall rating: 5/5 - Reviewer: Jace H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are so many things that I liked about this tool, but the first one I will describe is its search capabilities. It would return the most relevant articles or even suggest articles similar to your keywords. There were also functionality where you could have internal only sections, which was awesome. Then there is a ratings system, so you could see how many people view your articles and how many liked them. It was an amazing tool that we let any employee submit articles and get rewards based on the number written. #### Cons When we were using the tool, there was not a great way to structure articles, where you just read topic A, next try topic B. #### Reasons for switching to MindTouch Our Technical Support manager made the suggestion and had previously used it at another company --- ### Antiquated product with terrible - Overall rating: 3/5 - Reviewer: Irfan K. - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros It worked, but there are way better products out there for cheaper. The onboarding process was good. #### Cons Antiquated product. The company is terrible to work with. Loose contract language will bite you if you don't tell them you are not renewing in time. --- ### Outdated tool that does not provide a fairly useful, appealing document site - Overall rating: 1/5 - Reviewer: Ana Maria C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered It's been awful, I don't recommend it to anyone, #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I don't like it at all. Mindtouch is outdated, the UI looks ugly both for writers and end-users. #### Cons Mindtouch is an outdated tool designed to simulate a library, an organization that doesn't fit any software documentation site. The layout is unappealing, the information looks ugly and it's hard to find. There is no version control, no collaborative features, no API documentation support. Additionally, it does not let you keep articles, let alone entire user guides private for stakeholders to review prior to publishing. --- Showing 1 - 3 of 3 Reviews ## Other Top Recommended Knowledge Management Software [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (805) Recently recommended **8** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4094) Recently recommended **6** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (832) Recently recommended **2** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (523) Recently recommended **2** times Stuck Between Options? Our experts can help you compare MindTouch with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice